CARSTAR Rice's Collision
In operation 78 years.
Welcome to Rice's Collision and Body Work, a trusted name in automotive repair since 1948. Under new management, we have completely renovated our facility to provide you with unmatched collision repair experience. Our state-of-the-art center boasts a 15,000 square foot shop area and an additional 15,000 square feet of yard space, ensuring we have the capacity and resources to handle all your repair needs. Located at 191 Hempstead Turnpike, West Hempstead, NY 11552, Rice's Collision and Body Work is proudly I-CAR Gold Certified. This prestigious certification demonstrates our unwavering commitment to excellence and adherence to the highest industry standards. Our facility is equipped with the latest technologies and best-in-class equipment, allowing us to deliver precise, high-quality repairs for every vehicle.
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- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
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- Spanish
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| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Peter is very polite and great to work with, they keep you update on the process of the work being done on your car
Customer Service - 5.0/5.0 -
Front desk very polite
Returned Clean
My Experience - 5.0/5.0 -
CS Rice Collision was wonderful! They worked with me to car my car fixed ASAP and did a beautiful job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The experience from beginning to end was just right. There were no hassles and everything was explained fully and my car is fixed beautifully and done quickly!
Customer Service - 5.0/5.0 -
Customer service was the best and Peter and Natalia were very kind and understanding to my needs!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was really impressed with the communication of the stages my vehicle was going through. Your team did an excellent job on my Toyota. My vehicle was ready ahead of schedule. Thank you for an excellent job.
Likely to Recommend - 5.0/5.0 -
I was impressed with the communication of what was going on with vehicle.
Repair Quality - 4.5/5.0 -
The molding on the hatch left side has a gap. The right side is flush with no gap. This is the only thing I see. It was a very good job.
Customer Service - 5.0/5.0 -
I liked the communication of what was going on with the vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept up to date every step of the repair process. Peter and his crew are True Professionals with their Craft!! Thank you guys!!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I've had my car repaired at this business twice in the past 2 years. They do excellent work and pride themselves on quality. Best thing for any body work is to make the car look like it never happened and they have came through again.
My Experience - 5.0/5.0 -
I appreciated the attention to me and my vehicle.,Natalia was very helpful right from the start. I appreciated the up dates about the repair process. Very profesional in handling everything to get me back in my vehicle .
My Experience - 5.0/5.0 -
Thank you very much!
Likely to Recommend - 5.0/5.0 -
We need our other car fixed. We'll be back.
Repair Quality - 5.0/5.0 -
CS Rice's does great work and they work with the client and the insurance company. The fact that Rice's was the go-between with the insurance company saved me a lot of time and frustration.
Customer Service - 5.0/5.0 -
Excellent. From intake to pickup, the staff was very responsive.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They are knowledgeable
Repair Quality - 5.0/5.0 -
The customer service is very good
Customer Service - 5.0/5.0 -
They are on time
Likely to Recommend - 5.0/5.0 -
we will recommend very highly
Repair Quality - 5.0/5.0 -
everyone was very courteous when I picked up my car not only was it washed. It was waxed very very happy with the service.
Customer Service - 5.0/5.0 -
customer service and the front desk were very pleasant and answered all my questions
Likely to Recommend - 5.0/5.0 -
They are phenomenal and definitely worth the price.
Repair Quality - 5.0/5.0 -
I’m extremely happy with the results of the repair I can’t even tell looking at it that there many damage to my car.
Customer Service - 5.0/5.0 -
Oh, Natalia is wonderful and accommodating. I called couple of times to change the date of dropping off the car and she was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
None
My Experience - 5.0/5.0 -
So pleased to have my car returned to the excellent shape it was in before the accident. The car looks great and it was well worth the necessary time to accomplish a perfect job.
Likely to Recommend - 5.0/5.0 -
Already made a recommendation to a neighbor.
Repair Quality - 5.0/5.0 -
Superb customer service and pristine repair work plus completed job ahead of schedule!
Customer Service - 5.0/5.0 -
Please see superb customer service comments in previous question.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Good workmanship and service.
Repair Quality - 4.0/5.0 -
The quality of the repairs was very good. The shop seemed to have difficulty sourcing parts. The repairs took more than two weeks, which was longer than I expected. Overall, though I am happy with the quality of their workmanship and service.
Customer Service - 4.0/5.0 -
The only issue was the repairs took longer than I expected.