CARSTAR Russom Cape Girardeau
In operation 6 years.
CARSTAR Russom's Collision Cape Girardeau is a family owned auto repair business. The Cape Girardeau store is the third location for owner Brad Russom and is a part of the CARSTAR family of repair facilities. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Poor communication
Customer Service - 1.5/5.0 -
Poor communication. Need to learn to work as a team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The person that runs the front desk was rude everytime I talked to them.
Likely to Recommend - 5.0/5.0 -
I'd go back for sure
Repair Quality - 5.0/5.0 -
Great job and in a decent time!
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guys were seriously so nice. Had the best experience with handling my car. This has got to be the best place in cape
Customer Service - 5.0/5.0 -
They’re literally amazing
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Neither headlight assembley was focused after installation. Both headlights are pointed towards ground and to either side of vehicle.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend them to a family or friends The work they did on my car with excellent beautiful work done.
Repair Quality - 5.0/5.0 -
I was very pleased with the repair on my car they did a beautiful job putting my car back to the way it was.
Customer Service - 5.0/5.0 -
Was satisfied with the work done on my car
Likely to Recommend - 5.0/5.0 -
Happy with everything.
Repair Quality - 0.5/5.0 -
Looks like new.
Customer Service - 5.0/5.0 -
Beautiful job very satisfied with the work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went really smoothly.
Customer Service - 5.0/5.0 -
Everyone was very professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already did
Repair Quality - 5.0/5.0 -
Only thing is that I found a little bitty bubble spots on my door, but they/you are going to fix them when I can come back so all is satisfied. I loved how they fought for me against my insurance when needed. Will always come to you from now on hopefully not for a wreck lol
Customer Service - 5.0/5.0 -
Great ! Smoothest experience yet anywhere !
Returned Clean
Ready on Time?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Would have appreciated more proactive updates on the status of the repair. Had to call to check if it would be ready
Returned Clean
Likely to Recommend - 5.0/5.0 -
I all ready have
Repair Quality - 5.0/5.0 -
Very easy to talk to
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service and excellent repair job done on my car.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The guy at the front desk could smile a little. He looks like he's on death row waiting for the switch to be thrown.
Customer Service - 3.0/5.0 -
See first comment.