CARSTAR Russom Cape Girardeau
In operation 6 years.
CARSTAR Russom's Collision Cape Girardeau is a family owned auto repair business. The Cape Girardeau store is the third location for owner Brad Russom and is a part of the CARSTAR family of repair facilities. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good. When I need more work done I will look you up to have the work done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
When my car was ready at 4:45 PM on Friday I had to wait to Monday to pick it up. Other than that the service was great the car looks great
Customer Service - 4.5/5.0 -
When my car was ready at 4:45 PM on Friday I had to wait to Monday to pick it up. Other than that the service was great the car looks great
Returned Clean
Likely to Recommend - 5.0/5.0 -
This IS THE ONE AND ONLY SHOP , IN THE WHOLE UNITED STATES 🇺🇸.
Repair Quality - 5.0/5.0 -
Loved the constant status updates of my vehicle , didn't have to worry about a rental car, that was taken care of. Each employee had a warm smile and was extremely happy to answer my many many questions, I had alot.
Customer Service - 5.0/5.0 -
Adore the concern they showed to my being nervous of trusting them with my precious vehicle and their work. I wasn't disappointed at all.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only reason it's a 9 instead of a ten is because I have warning lights on scene the repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes Yes Jake did a excellent job
Repair Quality - 5.0/5.0 -
Jake did a outstanding job of helping me. Very outstanding customer service. He did a excellent job answering all my questions. I am very happy with the service I got with Jake.😀
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I feel they could have ordered the parts they knew they would need, then if extra parts were needed, order those. Speeding up the repair time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
CARSTAR was awful with communication. They would change the date it needed to be picked up several times. At first they said it would take 6 days. These 6 days turned into a month. I had a minor fender bender and my front hood was dented a little. They ended up switching a lot of things in my car. I am a 20 year old girl, and they never explained to me what was happening.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were super friendly and were able to get the job done satisfactory in an impressive amount of time.
Customer Service - 5.0/5.0 -
Super friendly staff, on the phone and in the facility
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a nice job, even cleaned the inside of the car before returning
Customer Service - 3.5/5.0 -
fairly good at keeping me informed, but did not always call when they said they would