CARSTAR Russo's Collision

5.0 (1,792reviews)
100%
29 Mount Pleasent Drive,  Aston,  PA  19014
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In operation 15 years, 6 years at this location.

Russos Collision is a family-owned auto repair business that has been in business since 2007. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (1,792)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlight the seamless experience from drop-off to pick-up, with repairs frequently described as restoring vehicles to like-new condition. The team receives high marks for proactive communication, keeping customers informed via texts, calls, and emails throughout the repair process. Timeliness is another strong suit, with most repairs completed on or ahead of schedule. Customers also appreciate the extra touches such as vehicle cleaning, handling insurance paperwork, and going above and beyond expectations. A few customers noted minor unresolved issues such as a persistent squealing sound and a misaligned part, reflecting areas where customers felt follow-through could be stronger. Overall, the overwhelming majority of reviewers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... and explained the whole process, so no surprises. The work came out perfectly, the paint is a seamless match. They were professional, personable and provided ..." Read more
"... extremely satisfied with the work done by Russos! Our car literally looks like a new car and they do such a good job making sure they return your car to you ..." Read more
"Russo employees are professional, caring, friendly and never let me down with the quality of their work. I give CARSTAR Russo's ..." Read more
"... the rest to the Russo crew, no need to question the vehicle comes back better than new. The Russo Crew is easy to work with & take care ..." Read more
"I have had two car repairs at Russo's. The quality of work done has been excellent and the staff is very attentive to details. I am extremely satisfied ..." Read more
"... Everyone was so friendly. Instant communication. Even had my car done one day sooner than they originally quoted. I would recommend them to anyone do asks." Read more
"The service was wonderful they were able to fix my car in really good timely manner."
"Great communication, and service, Job completed on time No surprises I would recommend them and use them again when needed"
"The date was fluid, was delayed slightly due to parts back order. Those changes were communicated well"
"... to cooperate with when the parts were delayed and the time it took until completion was very reasonable. I would recommend this place for others that are ..." Read more
"The repair was quick and they did an amazing job with keeping me informed throughout the whole process I would definitely recommend"
"Russos communicated well throughout the process of having my car fixed. I would definitely recommend them to anyone ..." Read more
"Wonderful communication, pleasant and knowledgeable staff."
"Automatic text updates are fine. However, I had to call the shop to understand the time the car would be ready for pickup on the date promised."
"Communications was very good I was updated constantly"

My Experience

Kept informed with daily updates. Very professional! Well done!!

My Experience

This is the second time I’ve used Russo’s and I couldn’t be more pleased. They are the absolute best at what they do and how they treat their customers! I can’t recommend them highly enough!!

Likely to Recommend

Highly recommended

Repair Quality

Very helpful throughout the process and continuous updates. Quality work and done on schedule

Customer Service

Worked out schedule that fit ours.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a pleasant experience. Team was extremely helpful and enjoyable to work with. From the estimate to repair it was less than a week. Highly recommend Russo.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I hope to not need to go through this type of situation again, but if so, there's no doubt in my mind who I will go to for the repairs!

Repair Quality

Customer Service

The communication throughout the process was top notch, as well as the customer service. The facility has a clean and professional appearance, and most importantly, I'm very pleased with the repairs. I can see why Russo's is one of your top repair facilities! I'd give 10 stars, if I could!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and courteous staff, quality repair work completed in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Excellent friendly service and quality repair work which was completed in a timely manner.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All ready know it looks great always does.

Customer Service

Great to work with!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had my car there for two different accidents. Each time they did a GREAT job. The cars were done when they said it would be. Never had a problem, always on schedule. I would recommend them because they know their work. Thanks again Guys!

Customer Service

Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Exceptional customer service. Every person was super helpful. However I do have one question that maybe a mechanic can follow up on that I thought of after receiving back the car. Since the car was rear ended at a high speed is it customary to double check to make sure the frame was not banged out of shape which might effect the week alignment. Please have some one call me about that. I would really appreciate it. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have told a half dozen or so people

Repair Quality

Looks great and rides great! Thanks so much for the incredible effort and workmanship. Will spread the word.!

Customer Service

Guys friendly and knowledgable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job the rear bumper looks like new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you dom!! You took great care of my car!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate your thorough work and exceptional customer service. I felt informed and well taken care of through the whole process and would highly recommend you to anyone. Thank you’

Likely to Recommend

Thank you for ensuring the car was repaired and keeping me informed and trying to get it done as quickly as possible. You guys were awesome!! 👏

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you doing an amazing job on the repairs. Customer service is also so wonderful and thank you for dropping the car off to us.

Likely to Recommend

Repair Quality

Car looks amazing and the staff is great.

Customer Service

All the staff is so friendly and accomodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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