Brandywine Coach Works of Chadds Ford
In operation 37 years, 15 years at this location.
Brandywine Coach Works is a trusted collision repair provider serving the Greater Philadelphia area with state-of-the-art facilities, advanced technology, and expertly trained technicians. We deliver precise, OEM-grade repairs using genuine manufacturer parts and strict factory procedures to restore your vehicle to pre-accident condition. Our comprehensive services include collision repair, auto painting, bumper and fender repair, window replacement, safety system calibration, scratch repair, and paintless dent repair. Every repair is backed by our commitment to craftsmanship, accuracy, and customer satisfaction. We proudly hold certifications with Audi, BMW, FCA, Ford, Honda, Hyundai, Kia, MINI, Nissan, Porsche, Rivian, Subaru, Tesla, and Volkswagen, ensuring your vehicle receives expert, factory-approved care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The first time I picked up my car I got a mile down the road and was getting an error reduced driver assistance. I called and dropped off my car the next day. I noticed that there was something on my head lights, the windshield that was replaced was dirty, the passenger side fender was not blended to match the front end work. I got a call that they had to order a new camera and had to take the windshield out again and they would need the car for a while. Then I got another call that they didn't have to replace the camera they found a sensor not aligned correctly. They did complete all the work and I am satisfied with the car. But I am really disappointed that they left me with an eighth of a tank of gas when I dropped my car it had seven eighth's of a tank of gas. They also put a lot of miles on my car. They could have added some gas to my car would have been nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
This rating is tentative because my repair is still not fully complete, and there is one remaining follow up visit. My overall impression will depend on how that final repair is handled. Given the length of the repair process and the additional trips required to correct missed issues, I also hope the shop considers some accommodation, such as a complimentary service, in recognition of the inconvenience.
Repair Quality - 2.0/5.0 -
I understand that this experience is not entirely a reflection of Brandywine and that working with insurance can complicate the repair process. Throughout the process, communication was very good, and the staff was always respectful and responsive whenever I raised concerns. That said, the repair ultimately took around four months, and there were several mistakes or misassessments along the way that extended the timeline. When the vehicle was returned, I found several functional and cosmetic issues that had been missed during the shop’s quality control process, resulting in multiple additional trips to have those items corrected. Lastly, the vehicle was returned with an almost empty gas tank (0 miles of estimated range) due to the testing performed during the repair, which was disappointing. Overall, I appreciated the team’s professionalism and willingness to address concerns, but I believe the repair process itself needed to be more efficient and the quality control more thorough.
Customer Service - 4.0/5.0 -
Very responsive and respectful
Returned Clean
Likely to Recommend - 5.0/5.0 -
The only place anyone should there car or truck
Repair Quality - 5.0/5.0 -
They did a beautiful job truck looks like new
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My only concern is that I needed a car inspection while my car was being repaired and after picking it up I had to drive it without a valid inspection until I put more miles in it.
Customer Service - 4.5/5.0 -
See previous answer. Otherwise, everything was great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very competent and cooperative
Repair Quality - 5.0/5.0 -
Service was excellent -.prompt and attentive!
Customer Service - 5.0/5.0 -
All staff involved attended promptly and patiently
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All aspects of repair and communication exceeded my expectations.
Customer Service - 5.0/5.0 -
All I contacted were attentive and Fred was exceptional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have used Brandywine Coach Works on several occasions with each of my vehicles. I have also referred others to Brandywine Coach Works because of the excellent service I have experienced.
Repair Quality - 5.0/5.0 -
Denise Gonzalez who handled my claim and repairs was excellent.
Customer Service - 5.0/5.0 -
Again, Denise was excellent. Kept me updated through the process and quick to respond to questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Conscientious, professional work that looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Customer Service was outstanding. Workmanship on our vehicle was outstanding. We had to pay a $400 deductible by check before the car was released to us. Someone either from your shop, the adjuster or our Erie Insurance people told us that this cost would be absorbed by one of you??
Repair Quality - 5.0/5.0 -
Everything went as scheduled and there were no surprises. Fred did a very good job by calling me often and informing me of their progress. The car looks like a new vehicle
Customer Service - 5.0/5.0 -
See above. Outstanding service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
We have used you in the past and have done a great job. This last repair seemed to go on until I found the part that was needed
Repair Quality - 5.0/5.0 -
Repair quality was great.