Hertrich Collision Center of Chadds Ford

4.8 (469reviews)
98%
6 Wilmington West Chester Pike,  Chadds Ford,  PA  19317

In operation 3 years.

Welcome to Hertrich Collision Center of Chadds Ford! We’re proud to continue delivering the Hertrich Collision experience at our Chadds Ford location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Chadds Ford location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (469)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlight the professionalism, friendliness, and attentiveness of the entire team. Regular text and phone updates throughout the repair process are frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. Repair quality receives high marks, with customers often describing results as looking brand new. A few customers noted areas for improvement directly from their experiences, including occasional delays, incomplete repairs on first pickup, and inconsistent proactive communication requiring them to call for updates. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop.
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"I rate the repair. 10 plus. The job was so good I didnt recognize my vehicle. Damage repair, excellent. My ..." Read more
"Amazing work and THE BEST communication and overall customer service Ive ever received from any auto related company. ..." Read more
"... I appreciate the effort to make my repair right, I am still annoyed that it was not done correctly the first time and that there was no quality control to pick ..." Read more
"Excellent job done on vehicle. Came up better than new. Customer service was awesome. The staff was great. ..." Read more
"Very professional and my car repair was performed in a timely fashion. It was a perfect repair. Thank you! And ..." Read more
"... day #2 my Subaru looks and drives altogether right. The service, communication and timeliness at Hertrich Chadds Ford is exceptional and excellent." Read more
"Hertrich was great to work with; they communicated frequently all the updates to my cars progress. They explained the whole process to me and and answered ..." Read more
"Great experience and customer service. I was notified throughout the process and appreciate the thorough communication. My car looks great and I'm very satisfied ..." Read more
"I did have to call on the first possible day my car was going to be done to see if it was ready before someone ..." Read more
"I've had to call weekly for updates in which I'm just given the run around."

Likely to Recommend

Repair Quality

The cooperation between the insurance company (State Farm), the car rental (Enterprise), and Hertrich, made the process a lot simpler than I was expecting.

Customer Service

Very attentive and courteous.

Returned Clean

My Experience

Nice friendly support around a perfect fix of my Honda Pilot.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Communication and service was GREAT Al the staff. We could not have been more pleased! Mike even offered to deliver our car. Thank you!!

Likely to Recommend

Repair Quality

Great service, excellent communication, and on time delivery!

Customer Service

Likely to Recommend

Repair Quality

Great communication

Customer Service

Great communication

Likely to Recommend

Repair Quality

They were very professional and kind. This was my first car accident and they made it super easy for me. Explained everything and kept me informed. I truly appreciate this conpany.

Customer Service

They were very kind and professional. Informing me of wvery step with my car.

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Job well done.

Repair Quality

My car looks great

Customer Service

Thank you for the frequent updates.

Likely to Recommend

Repair Quality

Vehicle was ready way earlier than expected. Work looks good.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very communicative and the repair looked great!

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff is extremely welcoming and friendly. They kept me updated with where my repairs stood and communicated any pertinent information. This was extremely pleasant experience.

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Repair Quality

Customer Service

People there that I worked with were communicative and professional.

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Repair Quality

Excellent work and service

Customer Service

Returned Clean

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Repair Quality

Very friendly and professional service and the quality of the work performed was exceptional. Will definitely use them again.

Customer Service

Answered all my questions and provided timely servicem

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

As I told the employee when we picked up the car, we had used another body shop for over 20 years before it was sold several years ago. Based on the experience we have had with Hertrich, we plan on making Hertrich our body shop in the future and we will highly recommend it to family, friends neighbors and coworkers

Repair Quality

Customer Service

We had contact with 3 of the employees and each was friendly and helpful. They seemed to want to make sure that the process was as easy and helpful as possible.

Returned Clean