Hertrich Collision Center of Bear

4.9 (2,036reviews)
97%
100 Buckley Blvd,  Bear,  DE  19701
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In operation 7 years.

Welcome to Hertrich Collision Center of Bear! We’re proud to continue delivering the Hertrich Collision experience at our Bear location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Bear location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,036)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted that vehicles were returned looking brand new, with several noting unexpected extras like vacuuming, interior cleaning, and wheel polishing. Customers frequently commended the professionalism, friendliness, and attentiveness of the entire team. Regular text and phone updates throughout the repair process were widely appreciated, with many customers expressing they always felt informed. Numerous reviewers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional delays in communication, minor quality oversights such as disconnected sensors or misaligned parts, and instances where repairs were not fully completed on the first visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I love this company! My vehicle was returned to me looking brand new! In addition, they had vacuumed the floors and polished ..." Read more
"... shown quality service from beginning to end. It was a seamless job done well with kindness and professionalism. I would not hesitate to use your services again ..." Read more
"Car was repaired, looked great and in addition it was clesned and vacuumed, which I did not expect"
"... that a sensor was malfunctioning. They found that 1-2 sensors were not plugged in post-repair. Otherwise, the time without my car and the front ..." Read more
"So many things were obvious to the eye not right with the moldings fit and alignment with the car and original parts ..." Read more
"... was beyond excited when I received the text that my truck was ready on Friday, March 20th versus the following Monday!" Read more
"Vehicle was ready about 2 weeks early. Repairs were done very promptly."
"... regular progress updates, and did a phenomenal job! And they finished repairs ahead of schedule. Would absolutely recommend them for services" Read more
"Vehicle was ready way before the promised time."
"... and efficient. Communicated daily with updates, and completed repairs well ahead of date originally estimated. Pleasure doing business with them!" Read more
"Communication was outstanding. I also knew that I could reach out at any time to get a status update. Everyone was ..." Read more
"Calls were answered or returned and update messages were sent"
"They kept me informed every step of the way"
"Communications are awesome at this location."
"... the shops fault, items had shipping problems. But the communication made me frustrated." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Great Service

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Angel was very professional and listened to my concerns and requests.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the work done on my car. All aspects of the work that Angel discussed with me on the day I delivered the car was covered. Communication was exemplary I consistently received text messages giving me progress updates and my car was delivered 2 full days early. All personnel that I interacted with were friendly and professional. My car was even cleaned up inside. Most of all Angel impressed me with his clear and concise communicational approach, his attention to detail, and his excellent follow up in our final walk through. I had an A PLUS experience.

Likely to Recommend

I would recommend without hesitation.

Repair Quality

I was treated so respectfully by such kind, professional and friendly folks. I’d like to call out Angel especially for exemplary service. He was very knowledgeable, professional, personable, and thorough. My car was completed a day early and I was very pleased with the job done.

Customer Service

Angel and the folks that I dealt directly with in the office were just great. Angel walked me through what would be done in detail when the car was delivered to be fixed and again reiterated what was completed when I picked the car up. He was professional, knowledgeable, and kind. My car was even completed a day early. I was very pleased with the entire experience and work done.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Awesome work

Repair Quality

They were very professional and helpful. Will use they again if needed.

Customer Service

Awesome staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My car looks perfect.

Repair Quality

Very patient and knowledgeable!

Customer Service

I was very pleased.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great. Nicole and Angel were very helpful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice job , will recommend people to trust you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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