Hertrich Collision Center of Elkton

4.8 (436reviews)
97%
601 Pulaski Highway,  Elkton,  MD  21921
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In operation 3 years.

Welcome to Hertrich Collision Center of Elkton! We’re proud to continue delivering the Hertrich Collision experience at our Elkton location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Elkton location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (436)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many repairs were completed ahead of schedule. Staff friendliness and professionalism were repeatedly commended. A few customers noted areas for improvement, including unexpected damage discovered at pickup, paint color mismatches, cleanliness concerns, and confusion around pricing or part delays - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... to installation calibration and final inspection. Outstanding customer service professional technicians and the support staff were all top notch 10 out of ..." Read more
"... repairing my Outlander that was rear ended recently. It looks brand new and like nothing ever happened. They were super quick, amazing at keeping me updated ..." Read more
"... out trim detail on my passenger side right fender. Overall the work quality seems excellent." Read more
"... everything, listened and respected my expectations, and the repairs were done exactly as promised. 2 days ahead of schedule!" Read more
"... was done right. The results speak for themselves — my car looks brand new! The quality of service and attention to detail were top-notch. They kept ..." Read more
"Everything looks great and the work was done ahead of schedule."
"... everything, listened and respected my expectations, and the repairs were done exactly as promised. 2 days ahead of schedule!" Read more
"They did great was a day faster then I thought to replace my bumper. I opened my trunk it was dirty ..." Read more
"... thorough, good communication on what needed fixed. repairs came out great & faster than expected" Read more
"Took a little longer than expected - but I understand the delays in receiving shipped parts"
"I love the constant communication. I was never left with the unknown or what the next step was. Everyone ..." Read more
"very nice & thorough, good communication on what needed fixed. repairs came out great & faster than expected"
"... am completely satisfied with how they handled me. I was kept in the loop throughout the process and wiper fluid being low when I dropped it off they ..." Read more
"Their service was top notch, kept me completely informed every step of the way"
"Jeep is supposedly fixed, seems to run fine, Notification to pick vehicle up was sent to me, I took for granted it was legit, when I got there ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Everyone was very helpful with any questions that I had!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional and communicated well throughout the whole process

Likely to Recommend

Repair Quality

Great service and got repair before time

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfying

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff, wonderful communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are professional, courteous, and competent. They kept us informed and updated every step of the way. We are very happy with their service. The work was completed early. What a wonderful experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Every thing works great at present time. There were two paint flaws ,one right over drivers door handle where you see it every time you drive but I can’t see the other one but both were minor.

Customer Service

Well informed and done quickly. Courteous and polite

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional very good work would recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Took a little longer than expected - but I understand the delays in receiving shipped parts

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

This is the second time I have had work done by Hertrich and was please both times.

Repair Quality

Loved the detailing of the car when it was returned.

Customer Service

Bob was great and kept me in the loop during the whole repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was well taken care of, from the mechanic, to the woman who serviced us at the front desk. She treated our car like it was her own. I’m so grateful to her for looking out for us and advocating on our behalf when we could not.

Customer Service

AMAZING

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Amazing job, the car looks brand new. Thank you to the entire team for great repair work!

Likely to Recommend

Amazing work, got my car back looking brand new.

Repair Quality

Amazing job !!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was completed well before I expected. The staff was very helpful and friendly. I am very pleased

Customer Service

Very informative.

Kept me Informed?

Yes

Ready on Time?

Yes

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