Hertrich Collision Center of Middletown

4.8 (104reviews)
96%
353 Auto Park Drive,  Middletown,  DE  19709

Welcome to Hertrich Collision Center of Middletown! We’re proud to bring the Hertrich Collision experience to our newest location in Middletown, Delaware. Designed to serve the growing community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care. Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Middletown location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (104)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and impressive timeliness. Many highlighted the high standard of repairs, with vehicles often returned looking brand new, and several customers noted they would highly recommend the shop. Communication was a standout strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness was another key highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including vehicle cleanliness upon return, occasional delays in parts procurement, and isolated concerns about incomplete repairs or misplaced keys, all of which were mentioned directly in customer feedback.
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"... be happier with the work that was done on my car. Everything turned out fantastic, and it looks and drives perfectly. The team was professional, efficient, and clearly ..." Read more
"The service I received and the work done was superior! Thank you!"
"... less than honest about the nature of repairs needed. The jeep looks almost brand new! Your collision team did beautiful work. Your front desk and administration team were friendly ..." Read more
"... 2 years ago when I needed major front end repair. The workmanship is night and day compared to who I went to before. I highly recommend Hertrich for major repairs." Read more
"Loved the work I was even surprised they retinted my window for me as well !!"
"Great service, great work and completed 3 days ahead of schedule."
"... finish the communication was clear and seamless . My car was returned in 4 days . Amazing turnaround time" Read more
"Got my car fixed earlier than expected. Which helped bc I was paying out of pocket for my rental."
"Was a few days late"
"... with the passenger door that were not there prior. My vehicle took a long time to repair compared to other collision repairs that repaired by USAA certified collision shops." Read more

Likely to Recommend

Great service

Repair Quality

Great communication. Fast and courteous service. Highly recommended. Made a difficult situation hassle free.

Customer Service

Great communixation

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Flawless communication, very pleasant employees, fast service, 10/10 experience!

Likely to Recommend

Repair Quality

Customer Service

So amazing! Very nice and friendly!

Likely to Recommend

Repair Quality

I was totally pleased with the service and how I was informed with every update. If I ever need repairs again I would definitely use you all again.

Customer Service

Same as 1st comments

Returned Clean

My Experience

Thank you, Michelle and Dominique for making us feel comfortable and trusting you with our vehicle we appreciate the updates that Dominique kept sending us on the progress of a vehicle to staff is second to none if we ever need you again we won’t hesitate to reach out to you, but if we find anybody that needs your service we will pass your information on once again thank you thank you very much Iris and Ivan Broomer

My Experience

The team was great! Great service. Kindness and great care.

Likely to Recommend

Repair Quality

My car looks brand new!

Customer Service

Dominique was very personable and gave the best updates. They got my car in much sooner than expected and it was finished extremely quick.

Returned Clean

My Experience

The customer service was great and I appreciate the timeliness of the service.

My Experience

Most of the time when people use a company like a collision center for the first time it's the little things that stand out.... From the very first encounter in the office we were treated with full transparency and respect all the way to the fact that a leaking tire was plugged as just an add

My Experience

We had a great experience. The team went above and beyond and the car looks perfect!

Likely to Recommend

Repair Quality

Everyone was so helpful and went above and beyond to make our car look brand new. We can’t say thank you enough for the help we received. Very responsive and helpful every step of the way!

Customer Service

Dominique was amazing!

My Experience

I was very happy with the folks. I worked on my car and helped me. Very awesome people thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

More expensive than I had ever imagined!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Hertrich Middletown did an amaxing job fixing my rear bumper. It literally looks brand new! Great communication throughout! They even gave it a nice little wash and detailing! Best thing that has happened n months! Highly recommend their service. !

Likely to Recommend

Repair Quality

Amazing all around! My 4Runner looks new!

Customer Service

Hertrich collision in Middletown was amazing!

My Experience

Great friend and professional customer service and support!

Likely to Recommend

Repair Quality

Great customer service.

Customer Service

Wonderful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Dominque was very pleasant and a great communicator with regards to keeping me updated about my vehicle’s repair process. My car looks great.