Caliber - Bear

4.9 (7,092reviews)
98%
731 Rue Madora,  Bear,  DE  19701

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (7,092)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating daily text updates and prompt responses to inquiries. Timeliness was another highlight, as many vehicles were completed ahead of schedule. Customers also expressed delight at receiving their vehicles cleaned and detailed, calling it a wonderful surprise. A few customers noted part delays and minor unresolved issues, reflecting areas for improvement as shared directly in their feedback.
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"... hands down superior! From start to finish, they made the entire process so easy, including helping us with the rental car. The staff is absolutely amazing—helpful, friendly, ..." Read more
"... when the repair was done was seamless no issues. They did an excellent job repairing the damage. You cannot even tell where the damage was on the ..." Read more
"... supposed to on the road in state of emergency anyway! This business should be a model for customer service! They far exceed all others Ive dealt with in ANY ..." Read more
"... appointment for repair, convenient rental process, and excellent repair work finished 3 days earlier than initially estimated.. Thank you!" Read more
"I really appreciate the timely updates Receiving my vehicle before time, was the really helpful."
"... updates on the progress of the repair every week. There were delays due to circumstances outside of the control of the shop personnel." Read more
"From the moment they received my vehicle, communication was on point with a phone call and a text message, letting me know every step of the way as they were ..." Read more
"... phenomenal. They were flexible about scheduling. They were in constant communication throughout the whole process." Read more
"I really appreciated the constant updates on my car and communicating. I also love how fast you got it done. It was estimated ..." Read more
"Process was super easy. Staff was friendly and answered questions as they came up and kept me in the loop with repairs."
"rep did not call me back i had to call him multiple times. the representative was not very easy to get information ..." Read more

My Experience

The staff were friendly and professional. The repair work on my Sonata was excellent.

Likely to Recommend

Absolutely.

Repair Quality

The auto repair was excellent; the car was returned to me in pristine condition - absolutely spotless! Daniel and his team were respectful, responsive and very professional. Highly recommended!

Customer Service

See previous response.

Returned Clean

My Experience

Car looked brand new when I picked it up from the damages being fixed to the detail cleaning. Couldn’t have been happier. And the staff was extremely helpful and nice.

My Experience

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My Experience

My Experience

My Experience

Please with the work and quick turnaround time but not with initial insurance check as my initial appointment was canceled simply because of claims info delay due to systems issues between insurance and caliber.

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Returned Clean

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The text updates are appreciated. I also liked how fast they were able to return my vehicle, and that there is a lifetime guarantee as long as I own my vehicle. I also appreciate that they cleaned the car after the repair. Looks new to me :)

Customer Service

Returned Clean

Likely to Recommend

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Car looked new! Thank you for vacuuming inside

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Returned Clean

Likely to Recommend

outstanding service, quick turnaround

Repair Quality

Great work, done quickly

Customer Service

Darren Holloman was outstanding, he kept me in the loop everyday

Returned Clean

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Repair Quality

I will give them high marks but I just got the car back 48 ago. I will give a 10 now expecting everything to be fine

Customer Service

My Experience

My Experience

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Pretty happy. Initially concerned about my trunk door but I think it’s fixed now. Still too early too say but overall no major concerns thus far.

Customer Service

Returned Clean

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My Experience

The entire experience was excellent. Repairs were completed earlier than expected and the vehicle looks great. I would definitely recommend this repair shop to friends and family. Thank you to your entire crew. Much appreciated.

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Customer Service

Great experience, friendly employees, work was completed earlier than expected. The body work on the vehicle looks outstanding. Definitely would recommend to anyone in need.

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Returned Clean

My Experience

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Customer Service

Returned Clean