Caliber - Kennett Square

5.0 (1,880reviews)
99%
602 West Cypress Street,  Kennett Square,  PA  19348
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,880)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and exceptional communication throughout the repair process. Many highlighted that vehicles were completed ahead of schedule and returned cleaner than expected, with interiors and exteriors detailed beyond what was required. The seamless coordination with rental car agencies was frequently noted as a major convenience. A small number of customers mentioned minor concerns such as alignment gaps, paint runs, missing valve caps, or delays in updates near completion - points raised directly by customers themselves. Overall, the overwhelming majority expressed high satisfaction and enthusiastically recommended the shop to others.
AI-Generated from reviews written in the last 12 months
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"... efficient. Fantastic team! Thank you so much for top notch repair and reassuring service." Read more
"The repairs, which were rather extensive and complex, were made with excellence."
"... employees superior in courtesy and kindness. The car was returned to me in top-notch restored shape, detailed and washed. Id recommend this place of business to anyone as ..." Read more
"... repaired my vehicle to my complete satisfaction. I couldnt even tell any difference in the paint color where it was repaired. I also want to express my gratitude in completing ..." Read more
"Great communication. Work performed was excellent. I could even drop my rental car off to them. Fantastic."
"... They kept me informed on each step of the process. My vehicle was finished earlier than promised. I wouldnt think twice on using them again." Read more
"Always ahead of time. Curtesy is lovely. Great repairs. Even cleaned the inside and took care of my foggy ..." Read more
"... was very friendly, kept me informed along the way, finished repairs sooner than expected and my car looks and drives amazing. When I first saw my car I couldnt believe it was ..." Read more
"The work was completed well in advance of the anticipated date. Communication from the location was also regular ..." Read more
"Very good job and completed FAR faster than I expected! Thank You!"
"... car and was so nervous about the repairs, but they kept me informed and updated on a daily basis and returned my car to me better than ever. I will ..." Read more
"The Caliber team is always responsive and always picks up the phone and always calls back when they say they will and always explains the process."
"... returned to its previous state as before the accident.Excellent communication throughout the entire process." Read more
"They communicated with us regularly and the end product was perfection"
"Shop could have done better job or updates about the progress of the repairs."

My Experience

John was an absolute gentleman during the whole process. Would recommend Caiber for all repairs.

My Experience

Ease of dropping off, picking up. Seamless communication with the insurance company. Thanks for an enjoyable experience. We will be recommending you! Andy from Andy's Autotech recommended you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

John was AWESOME. He knew I was coming from another state hours away, and he came in on a Saturday when the shop was closed to meet me so I could pick up my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was impressed with how quickly the repair was done and with the timely updates

Likely to Recommend

Couldn't have been better.

Repair Quality

Great service - were always there early to help me. Worked fast, and the car looks great. They even detailed the interior. Awesome job.

Customer Service

Great service. Great update frequency and detail

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Damage didn't seem to be extensive, but sure enough, there was more than the obvious. The repairs were beautifully done. There is no evidence of any damage. The car looks like it did coming from the factory. Well done!

Likely to Recommend

Repair Quality

Customer Service

Team was great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was great. Estimating process was easy. Scheduling was easy. And repair was quick. One little concern with cleaner over spray in the back seat, white paint like drops, that was not cleaned off before receiving the car back.

My Experience

I have mobility issues. John was particularly helpful. They finished my repairs in the predicted time. The car looks good as new. I will definetly recommend your services.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am so happy, my car looks brand new from front to back after CALIBER fixed my car. Even the inside was cleaned. Plus my car was finished as promised even a day early! Use CALIBER COLLISION if you want the BEST!

Likely to Recommend

I absolutely recommend Caliber Collision

Repair Quality

Caliber Collision is terrific. The process via insurance and rental was stress free. They obviously took great care of my vehicle while doing a fantastic repair job on my damaged door. It looked spotless and brand new. The team is warm, professional and kept me updated. I highly recommend Caliber Collision!

Customer Service

I appreciate that they took time to clearly explain the process, what to expect and they delivered, satisfactorily.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

A few minor runs in the paint, but nothing worth complaining about.

Customer Service

Your team was great at keeping me updated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

IO have never been treated so well. To be able to leave my rental car with you so Enterprize would pick up was so helpful. Thank you for putting up with me these weekls. You all are the greatest.....

Likely to Recommend

I already have to 4 different people

Repair Quality

Wonderful experience with people that care. I can't thank them enought. If is like having a new car.

Customer Service

customer service was the greatest.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Outstanding job

My Experience

Chose this shop from past experience. Explained everything up front. Job completed early, and looks like new.. No surprises..

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always ahead of time. Curtesy is lovely. Great repairs. Even cleaned the inside and took care of my foggy headlights! I tell people to go to Collision. I’m there constantly.

My Experience

Well and quickly done! Thank you.

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