Caliber - Avondale

4.9 (1,898reviews)
98%
9020 Gap Newport Pike,  Avondale,  PA  19311

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,898)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting repairs that made their vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent, proactive updates throughout every stage of the repair process. Timeliness was also highlighted positively, with numerous vehicles completed ahead of schedule. A few customers noted minor concerns, including occasional delays, paint quality issues, and post-repair sounds or malfunctions, though these were largely addressed promptly by the shop. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
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"If I could rate higher than a 10, I would! The entire process from start to finish is just incredible…. ..." Read more
"High quality work, very good communication with frequent updates on the work progress, handled my rental themselves ..." Read more
"All repairs done well and the paint was matched almost perfectly even without blending"
"Very courteous service, highly efficient, finished ahead of schedule, arranged rental pickup on site, timely updates on progress…highly recommended!"
"Excellent repair and customer service."
"Updated every day! It was ready days early Would recommend Totally clean!!! Thank you Outstanding ..." Read more
"Repair completed ahead of promised date."
"It was ready even earlier than Id expected."
"Top notch communication! Perfect timing!! This was the best in the business!! Make that 20! ..." Read more
"Very courteous service, highly efficient, finished ahead of schedule, arranged rental pickup on site, timely updates on progress…highly recommended!"
"Their communication process is spot on. Theres nothing I could recommend for them to do better because its ..." Read more
"Communication was phenomenal and the job done was excellent"
"Excellent communication and they keep you updated as your car goes through the repair and paint process. The repairs look excellent they ..." Read more
"... number one in my recommendation of the place to go. Communications are beyond excellent, the staff is very, very friendly and understanding, and the coordination between Nationwide ..." Read more
"Excellent communication! Kept me informed at kept me informed every step of the process"

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Great communications, friendly staff

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Repair Quality

The car looks brand new after repairs

Customer Service

Excellent customer service, frequent progress updates and excellent workmanship

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Repair Quality

The continued updates were great.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Sam was very helpful. Dottie (sp?) provided regular updates and was very accommodating

Customer Service

Returned Clean

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Repair Quality

Very courteous service, highly efficient, finished ahead of schedule, arranged rental pickup on site, timely updates on progress…highly recommended!

Customer Service

Returned Clean

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Repair Quality

Excellent! Across the Board! Sam, Dottie, Jeremy with Caliber Glass too.

Customer Service

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Only will refer to this Caliper!

Repair Quality

Super quality work with excellent communication! Sam, Simon and the entire team go above and beyond to give professional service!

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

The repair job seems immaculate. Communication was excellent, timely, friendly and professional . It WAS completed about a week later than I expected, but I do realize that it was scheduled unexpectly for the shop and sometimes things can take longer.

Likely to Recommend

Repair Quality

The staff is SUPER friendly and professional

Customer Service

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Repair Quality

Fast and reasonable

Customer Service

Returned Clean

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Based on the service I continually receive from them, I would never recommend anyone else. They will always have my business.

Repair Quality

If I could rate higher than a 10, I would! The entire process from start to finish is just incredible…. From the initial intake to how they call you and keep you updated on what step your car is in, when you can estimate it being returned, how communicative they are! Super focused on customer service. I wish more businesses ran this way!!!

Customer Service

Their communication process is spot on. There’s nothing I could recommend for them to do better because it’s amazing how much they do!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

They were very professional and delivered all services as promised.

Likely to Recommend

Make that “20!”

Repair Quality

Excellent work- per usual!!

Customer Service

This was the best in the business!!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Excellent customer service and great at communicating status updates.

Customer Service

Returned Clean

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I would recommend this shop for repair work to friends and family

Repair Quality

Caliber did a wonderful job matching the paint nicely keeping us informed along the way I have used them before they’re an outstanding shop

Customer Service

Kept us informed along the way of each step of the process

Returned Clean

Likely to Recommend

Repair Quality

Excellent communication and they keep you updated as your car goes through the repair and paint process. The repairs look excellent they didn’t cut corners.

Customer Service