Nucar Auto Collision

4.9 (4,893reviews)
98%
501 Churchmans Road,  New Castle,  DE  19720
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In operation 21 years, 16 years at this location.

We are a GM and Mazda certified dealership body shop. We work directly with several insurance companies and are committed to repairing all vehicles to the highest standards of quality. We are also a certified Honda/Acura repair shop through the Honda ProFirst Network, Hyundai & Kia recognized repair facility, FCA (Jeep, Chrysler, Dodge and Fiat) recognized repair facility, Nissan recognized repair facility and an Assured Performance recognized repair facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Call
Email

Reviews (4,893)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better upon return. The team receives high marks for professionalism, friendliness, and going above and beyond, including complimentary interior and exterior cleaning that frequently delighted customers. Communication stands out as a key strength, with regular text, email, and phone updates keeping customers informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted isolated concerns such as incomplete repairs, unexpected cost changes, or minor quality issues, reflecting areas customers feel could be refined. Overall, the vast majority of customers express strong satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Hands down the best body shop in New Castle County! They go that extra step to provide excellent customer ..." Read more
"Your work is stellar. My car looks better than new. The work was flawless, and the precision incredible. I will always turn to Nucar first for any collision ..." Read more
"... of my car upon pickup. It really was like new. The repairs, though relatively minor, were perfect and imperceptible. But what took it over the top was that the car was ..." Read more
"... car to you for repairs and each time not only did you do a fantastic job on my baby SUV, but you kept me informed on everything that was ..." Read more
"Great customer service. Beautiful job done on the repair. I would not trust my car with any other company"
"... evaluated and repaired. The work was beautifully done, completed within a week, and they kept me up to date with progress reports. I would definitely use their ..." Read more
"... with the personnel was very professional and quick. The work was completed earlier than quoted. Totally satisfied with how fast I got scheduled for ..." Read more
"... of people that worked with me to get my car done. Set a two weeks that was done within four days beautifully done. Work was exceptional. Patience ..." Read more
"Very efficient, informative staff and got my car back to me earlier than originally stated."
"... reception area. Then my case was handed with care. I received notifications along the way to advise me of my repair status and completion. I am very satisfied ..." Read more
"... repair timeframe and quality of work was terrific. The level of communication we received during the repair was very helpful and appreciated. We have used Nucar ..." Read more
"... professional from the start of the process to the end. They kept me informed of the progress of my repairs throughout the process. The work done was great." Read more
"From dropping the car off to in between repairs I was notified and kept up to date everyday. The car looked amazing when picking it up and it ..." Read more
"... done when they say its gonna get done very efficient they communicate and thats why I keep coming back to them." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team displayed great communication and fast turn around time. I highly recommend using them for repairs.

Likely to Recommend

Repair Quality

The repair was quick & my car looks great. Thank you guys I really appreciate it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

My car is back to its original form and I enjoyed the open communication/updates

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team constantly kept me updated and in the loop of progress being made while my vehicle was being repaired. Very polite & professional. 10/10 job well done!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Nucar Collison is the best at what they do. Will definitely return if another situation arises. Will definitely recommend.

Customer Service

Personnel is always pleasant and thorough

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

I very much appreciate Kyle’s responsiveness to my calls & questions. The car looks great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All was well done and efficiently handled. Follow up and updates of the work made everything seamless. Paint work and repair were excellent,

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sales and collision need to coordinate better

My Experience

Excellent work. On time as promised. The repair is excellent, neat, and well done. Much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Returned to Nucar on Monday 8:17/24 Met with Kevin showed him two areas of concern rear passenger car door and small window right side of car Scheduled to drop off car on Wednesday 8/19/26 to address the repairs.

Likely to Recommend

Repair Quality

Returned car to Nucar two items needed to be addressed rear passenger door not aligned to car frame also small window that they removed during repair was not properly aligned and or sealed had lot of play. Wednesday August 19th Nucar addressed both issues. small window Nucar said they ordered and installed a new window this window fits better does not have all the play like previous installation did. right rear passenger door properly aligned.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work done was on time and looked great. You're front office staff person was wonderful. I love the coordination you have with Enterprise. Thank you for also cleaning my car. Vroom vroom!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Marissa was my primary contact and was professional, helpful and pleasant. The repair was promptly and wonderfully completed. The vehicle was returned to me cleaned inside and out. Well done NuCar!!

Likely to Recommend

No reason not to.

Repair Quality

Everyone I dealt with at NuCar Collision was a pleasure to deal with. Marissa was my primary contact and it was so refreshing that she actually answers the phone!

Customer Service

Marisa was a pleasure to do business with and was helpful in coordinating a rental while my truck was in the shop. Marisa made dealing with the insurance company easy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 4,893

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