Nucar Auto Collision

4.9 (4,936reviews)
98%
501 Churchmans Road,  New Castle,  DE  19720

In operation 21 years, 16 years at this location.

We are a GM and Mazda certified dealership body shop. We work directly with several insurance companies and are committed to repairing all vehicles to the highest standards of quality. We are also a certified Honda/Acura repair shop through the Honda ProFirst Network, Hyundai & Kia recognized repair facility, FCA (Jeep, Chrysler, Dodge and Fiat) recognized repair facility, Nissan recognized repair facility and an Assured Performance recognized repair facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (4,936)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new or better than before the incident. The team received widespread recognition for its professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was another highlight, as numerous customers noted their vehicles were completed on or ahead of the promised date. Customers also valued the complimentary interior and exterior cleaning of their vehicles upon return. A few customers noted areas for improvement, including occasional delays, parts not being replaced as agreed, and isolated concerns about repair quality upon initial completion, though these were generally resolved promptly.
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"Hands down the best body shop in New Castle County! They go that extra step to provide excellent customer ..." Read more
"Your work is stellar. My car looks better than new. The work was flawless, and the precision incredible. I will always turn ..." Read more
"... off my car was returned earlier than anticipated. You would never know the damages my car experienced it looks exactly as I purchased it. I was especially ..." Read more
"Excellent workmanship. The vehicle looks like it was never hit. Thank you. Staff professional and treated me with kindness and ..." Read more
"... car to you for repairs and each time not only did you do a fantastic job on my baby SUV, but you kept me informed on everything that was ..." Read more
"Vehicle was ready before original completion date given."
"... professional, extremely helpful with my questions, and the turnaround time was much faster than expected." Read more
"... with the personnel was very professional and quick. The work was completed earlier than quoted. Totally satisfied with how fast I got scheduled for ..." Read more
"Nucar Auto Collision did a great job on my car in less time than expected. Great customer service!"
"Told 1031 ended up done 114. Couldn't pickup until 115"
"... reception area. Then my case was handed with care. I received notifications along the way to advise me of my repair status and completion. I am very satisfied ..." Read more
"... professional from the start of the process to the end. They kept me informed of the progress of my repairs throughout the process. The work done was great." Read more
"From dropping the car off to in between repairs I was notified and kept up to date everyday. The car looked amazing when picking it up and it ..." Read more
"My car is back to its original form and I enjoyed the open communicationupdates"
"The team constantly kept me updated and in the loop of progress being made while my vehicle was being ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car looks great. Thank you so much

Likely to Recommend

Repair Quality

You guys did a great job on my car. And the turn around time was excellent. Thank you

Customer Service

Returned Clean

My Experience

Was great from the start walking in the door to the end and the staff was professional thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This is not my first time with with your company. You do a wonderful job thank you very much.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Repairs were quick. Employees were professional and personable. My car was returned to me washed, cleaned inside, including the inside of the windshield!!

Likely to Recommend

Already have

Repair Quality

This is the second time I've used them. When my car needed repairs, I immediately chose Nucar Collision. First off, the employees are very friendly and well organized. Second, you can speak directly to the repair person if needed. When I picked up my car, it looked better than the 2026 loaner (mine is a 2016). Mine had been washed, my windows were cleaned (even the inside of the windshield!). The repair man was outside and discussed the repairs which made me feel important. Their work is guaranteed for life as long as the car is registered in my name.

Customer Service

As stated before. They are the best

My Experience

Excellent workmanship. The vehicle looks like it was never hit. Thank you. Staff professional and treated me with kindness and respect. I will definitely recommend this shop to others.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Kept me informed about my repairs.

Likely to Recommend

Repair Quality

They did a great job and I would use them again

Customer Service

My Experience

Thank you for everything! You guys were great and the car looks fabulous. From the first phone call to schedule the appointment, being taking care of when I came in. Listening to my concerns. Keeping me informed through the whole process!! 5 stars

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent communication and excellent work! Highly satisfied with our experience.

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Repair Quality

Customer Service

Returned Clean

My Experience

They did a great job

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Repair Quality

Customer Service

My Experience

I'm very satisfied with the repair of my car, and I appreciate for the good customer service. Deserve five star

Likely to Recommend

Repair Quality

Customer Service

Thank you for your good customer service.

My Experience

I love new car collision they do an excellent and professional job as well as render top quality and good service. My car looks brand new can't even tell what they do thank you new car collision For Your excellence of service

Likely to Recommend

I would highly recommend new car to friends and family the quality of service was excellent the professionalism of the service staff was excellent everybody appreciated considerate respectful courteous and very knowledgeable other positions. Thank you Nu Car for A job well done thank you for how you handle my service with Enterprise it was very convenient and enterprises is always a great place for rental service

Repair Quality

Customer Service

Returned Clean

My Experience

Your whole operation is great, highly recommend. Thank You

Likely to Recommend

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Likely to Recommend

Repair Quality

Customer Service

My Experience

I think overall the body work was great. I am still trying to work out an issue with my tire pressure sensor. The light came on after being hit and has stayed on. I asked and was informed that it is a wiring issue however the jeep dealer said the sensor is Bluetooth and not wired to the wiring harness underneath. I have not had it looked at yet. This was a phone call only but I am looking for possible resolution. All of the team at Nucar was amazing and friendly.