CARSTAR Shanafelt
In operation 79 years.
We are a body shop, proudly in business since 1947. Still family owned and operated. We pride ourselves in expert auto repair, and good communication with our customers throughout the repair process. Our friendly staff is here to help you with all of your automotive needs. Our services include collision repair, mechanical, paintless dent repair, windshield replacement, restoration, and anything else your vehicle may need. We proudly offer BG products to ensure your vehicle is running at peak performance.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent at keeping us informed about the progress of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been a loyal customer because they have always done an exceptional job
Customer Service - 5.0/5.0 -
The staff is always friendly and helpful. No matter what time of day I call or drop in.
Likely to Recommend - 1.5/5.0 -
So far, the work done seems to be fine, so that is a positive; however, the customer service, lack of communication, and the way they made me feel/worry that this experience caused me makes it very unlikely I would recommend this shop to anyone.
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I was rear-ended and the person had USAA, this shop is, apparently a "Preferred" shop with USAA so we essentially skipped the adjuster step. I told them up front that my car is making a new noise, probably the muffler. I got a call a couple days after dropping it off that the body work would be done on a certain day and I could come get it. They completely forgot about my concern with the sound and hadn't got the car in the air to investigate the issue. Later that same day, I was called to the shop to take a drive with the mechanic because my car did something funny earlier in the day when he drove it. Apparently the car stopped accelerating despite the accelerator being pressed. This did not happen during our drive and I informed them that this has never happened. I was then questioned about the nature of the accident. The person then informed me that he didn't think the accident could cause damage to the exhaust or muffler. I was immediately worried the issue would not be fixed as this person was the only line of communication with USAA and it sounded like he already has his mind made up that the damage wasn't a result of the accident. My husband had to go up there and clarify things. After that, I got no call updates about my car. I had to call to inquire several times to get the status. Everything was finally fixed, two and a half weeks later.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Scratched tinted windows. Offered to fix.