Caliber - Lakeway

4.7 (1,991reviews)
94%
2203 Rr 620 North,  Austin,  TX  78734

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford

Reviews (1,991)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with frequent mentions of professional and friendly staff who go above and beyond expectations. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular updates via texts, emails, and calls throughout the repair process. Timeliness is generally positive, with many repairs completed ahead of schedule, though some customers experienced delays due to parts availability or additional discovered issues. The shop demonstrates commitment to customer satisfaction by addressing any concerns promptly and providing warranties on work. Areas for improvement mentioned by customers include ensuring paint matching accuracy, maintaining vehicle cleanliness standards, and better quality control before delivery to prevent returns for minor issues.
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"My car looks almost new again, thanks to Caliber Collision."
"They went above and beyond."
"All aspects of the repair were top notch, especially communication. The car looked great and ..." Read more
"Excellent work, OEM parts, communicated status of repair without having to asked and completed the ..." Read more
"Caliber Collision offers excellent customer service, fantastic updates when they start you job and the ..." Read more
"Service was fantastic. Had my car ready way ahead of time."
"Excellent work, and 2 weeks ahead of scheduled date!"
"It was ready one day before it was promised, despite the fact that Caliber found additional problems ..." Read more
"Fantastic job, and completed early"
"Job done correctly and ahead of schedule. Was updated on progress."
"Best communication that I have received from a company"
"10 out of 10 great customer service with constant communication about the status of my repairs."
"Their communication was exceptional, keeping me informed every step of the way, which made the experience ..." Read more
"Thanks for regular updates on car repairs. Knowing this information made me know you were actively ..." Read more
"Excellent communication and a well done repair"

Likely to Recommend

Repair Quality

Customer Service

My Experience

Start to finish , coordinating with the rental car company, quality of work, and keeping me posted πŸ₯‡

My Experience

My Experience

My car looks great! Thanks Case and everyone else at Caliber Collision Lakeway!

My Experience

Excellent job on updates.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber made the repair of my car painless and easy. They kept me abreast of the progress regularly, and even delivered my car to my house when the repair was complete and I was out of town. Very highly recommended! Thanks so much!

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Repair Quality

Customer Service

My Experience

Nice work, looks great πŸ‘

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Repair Quality

Caliber made the entire process so easy and smooth, and the end result was amazing!

Customer Service

Everyone at Caliber was so kind and helpful!

Returned Clean

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Would wish all my problems were solved as easily.

Repair Quality

Customer Service

So very professional - in all ways that is important to a customer, especially one who is recently widowed and not sure how everything is handled. Am very impressed with Caliober Collision.

My Experience

Team Was fast and efficient. personalized service

Likely to Recommend

Repair Quality

Customer Service

My Experience

That was probably the smoothest repair I ever had. Friendly service and they just took care of me. Thank you

Likely to Recommend

I did not compare.prices because it was an imsurance claim.

Repair Quality

That was the quickest most organized process. Thank you.

Customer Service

Extremely informative polite and prganized.

Returned Clean

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Customer Service

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My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent... the Jeep looks better than what it looked before the wreck.

Likely to Recommend

Repair Quality

Looks great! Hopefully I won't need you guys again but I'm keeping your card. I will tell other people about about you.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Repair Quality

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Returned Clean

Likely to Recommend

Ruined my car

Repair Quality

Ruined my car

Customer Service

Haven't been contacted by Upper management as I was promised

Returned Clean

My Experience

Timely and great service as well as good communication.