CARSTAR Spectrum Auto Wurtsboro

4.8 (58reviews)
93%
61 Sullivan Street,  Wurtsboro,  NY  12790
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Shop AssistantSparkles

In operation 20 years.

If you need auto body repair work in Wurtsboro, you need CARSTAR. Our body shop does the best collision repair in the city. With our high-quality dent repair, we’ve got all you need for an expert auto body repair. At CARSTAR, we provide a full range of auto body repair services, from fixing small dents and scratches to fully restoring your vehicle to its pre-accident state. Whether you’ve been in a collision, experienced storm damage, or simply want to give your car a makeover, we're here to help you get back on the road! Our services feature cutting-edge collision repair technology, highly trained technicians, and exceptional customer service to ensure your complete satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (58)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting that vehicles were returned looking brand new or factory-fresh. The team receives strong recognition for professionalism, friendliness, and a welcoming atmosphere. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently highlighted, with several repairs completed ahead of schedule. A few customers noted areas for improvement, including incomplete repairs, missing parts, and delays in communication, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... were awesome! Communicative, professional, nice, and my body repairs came out looking like it just came from the factory. Oh and they detailed my car within an inch of its ..." Read more
"They made the process very easy, kept me updated constantly, and did a amazing job on the repair"
"The staff at Carstar are professional and friendly. They did an excellent job on my repair! Thank you Carstar. I highly recommend this shop for quick and courteous ..." Read more
"... There was no communication, I had to check status. The work was not completed, and parts were missing. Now it has to go back in so it can be finished. I ..." Read more
"I loved the work that was done on my car it looks amazing the people who work in the shop were very helpful ..." Read more
"You did a great job and had the repairs done four days earlier than expected. I would highly recommend your shop. My car looks ..." Read more
"Work was completed earlier than expected."
"We talked about 10 days. It was 6 weeks"
"Excelente service and great customer service, my car was fix in a short time"
"The work was done quickly and I am very happy with the job done"
"I received text messages each day describing the progress of the work."
"... Everything you guys promised right to the minute was done. You communicated on a regular basis , on how everything was going. Thank you" Read more
"They were really good to work with kept me informed on everything they were doing to my car"
"The work was done far slower than discussed. There was no communication, I had to check status. The work was not completed, and parts were missing. ..." Read more
"... your estimate was the same as the insurance company. Great communication regarding progress. Job completed on time and on budget...Thanks" Read more

Likely to Recommend

Repair Quality

This is the second time I’ve dealt with the people in Wurtsboro. First was my wifes car. Both times were fantastic. Constant updates and friendly service.

Customer Service

Returned Clean

My Experience

Excelente service and great customer service, my car was fix in a short time

My Experience

You did a great job. Honestly I had left some baby things in the trunk for my granddaughter that just had a baby girl and everything was still in there. That’s honesty and trust to you all. Thank you. Now I need to try to register the vehicle to NYS. Have an awesome week. Thank you again.

Likely to Recommend

Repair Quality

Customer Service

I’m very satisfy with your work, and the kindness you provided me with. I will surely recommend your services. Thank you so much. Have a wonderful day.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fast, courteous, effective. Samantha kept me informed of progress on a regular basis. The job was done impeccably.

Likely to Recommend

Repair Quality

Professional, courteous, efficient. The job was done perfectly and timely. Samantha kept me advised of all stages of the process.

Customer Service

Sam was just great

Returned Clean

My Experience

My entire experience was fantastic. The repair to my vehicle was done in record time and done perfectly. The receptionist was friendly and efficient. Sam was knowledgeable, courteous and professional. Thank you for your good service.

Likely to Recommend

Repair Quality

Customer Service

The service was professional, courteous and efficient. The staff was friendly and very helpful.

Returned Clean

My Experience

Was impressed that your estimate was the same as the insurance company. Great communication regarding progress. Job completed on time and on budget...Thanks

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The work was done quickly and I am very happy with the job done

My Experience

Spectrum Auto has top notch customer service. After I hit a deer, they had me bring the car in right away. There was no wait when I got there and Sam immediately assessed the damage and got the ball rolling. There was excellent communication throughout the entire process. I appreciated the text messages updating me on the progress. They finished my car two days earlier than expected and it looks great! Spectrum made the entire process super easy for me. They were very friendly and professional. I will definitely go back for my auto body needs in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Samantha and the staff are fantastic. Kept me informed the entire time. Drop off and pick up were flawless.

Customer Service

Samantha was nice enough to wait for me a little after 5 on Friday for my pickup. Traffic was crazy on 17, but it wasn't a problem.

Returned Clean

Likely to Recommend

Good

Repair Quality

No comments the work was good and so was samayha she let us know what was going on

Customer Service

Great

Returned Clean

Likely to Recommend

No way in the world

Repair Quality

The work was done far slower than discussed. There was no communication, I had to check status. The work was not completed, and parts were missing. Now it has to go back in so it can be finished. I will not leave it this time, or I’m going back to the insurance company for another rental car.

Customer Service

No communication, poor work quality.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Amazing team

Likely to Recommend

Repair Quality

Excellent job and great stuff thanks

Customer Service

Excellent

My Experience

They did Excellent work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You guys were great. Everything you guys promised right to the minute was done. You communicated on a regular basis , on how everything was going. Thank you

Likely to Recommend

Repair Quality

Customer Service