Empire Auto Body & Collision Center Inc.

5.0 (120reviews)
100%
770 RT 17M,  Middletown,  NY  10940
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Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (120)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The timeliness of repairs is a standout highlight, as numerous customers reported their cars were completed ahead of schedule. Communication throughout the repair process received high marks, particularly the proactive text message updates that kept customers informed every step of the way. The complimentary interior and exterior cleaning of vehicles upon return was a recurring pleasant surprise. Customers also appreciated the helpful assistance with insurance paperwork, making the overall process stress-free. A small number of customers noted isolated concerns around delays and minor unresolved touch-ups, as mentioned directly in their feedback, but the overwhelming sentiment reflects a highly satisfying and professional repair experience that customers enthusiastically recommend to family and friends.
AI-Generated from reviews written in the last 12 months
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"... with Empire Auto & Collision! From start to finish, the team was professional, efficient, and incredibly helpful. They handled everything with my insurance company, ..." Read more
"Remarkable customer service provided by highly professional and attentive individuals who prioritize your needs."
"... within a couple of months that weve had to use Empire the service and communication and the quality of their work is outstanding. If anyone is looking for a body shop ..." Read more
"They were very professional. I would definitely recommend family and friends to their shop. I felt so relaxed. ..." Read more
"I can't say enough about how satisfied I am with the service that Empire performed on my truck. It was a great ..." Read more
"Car looks awesome and was completed faster than expected!! Thank you, guys!!!!"
"Completed sooner than promised."
"Very Friendly and the work was completed before my estimated date. When I picked it up my car was cleaned and vacuumed. ..." Read more
"My vehicle was ready much earlier than expected. Above & beyond all around. They even picked me up ..." Read more
"... Great customer service! Very friendly and helpful. Repairs were done sooner than expected. Would highly recommend!" Read more
"They kept us very well informed with the progress of the repairs through texts"
"... done in the future. They were quick and efficient. They also kept me updated via text message of the progress on my vehicle. Which I definitely appreciated." Read more
"... They could not have been more kind and courteous, kept me updated nearly daily with the progress of the work on my car. No wonder they have a 5 Star rating! Would ..." Read more
"Everything was good. Great communication. Love the text updates. Would definitely recommend your business for bodywork. ..." Read more
"... confident and comfortable about leaving my car with them. They stayed in constant communication with me while they had my vehicle." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience from the time I walked in till I drove out my truck

Likely to Recommend

Tell everyone if ever need a shop I have the place

Repair Quality

Fast and excellent service

Customer Service

Professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Outstanding work.

Customer Service

Very courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for taking care of my car! Thank you Tony! It was a pleasure working with you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The only body shop I would recommend

Repair Quality

Unfortunately or actually fortunately this is the second time within a couple of months that we’ve had to use Empire the service and communication and the quality of their work is outstanding. If anyone is looking for a body shop in the area these are the people to go to. They even took care of filling and completing all the insurance paperwork.

Customer Service

Customer service was outstanding answered any questions we had and completed all the insurance paperwork

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you and your workers for the great work you did in repairing my Truck.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were done very professionally and they did an outstanding job blending the repair work with the existing panels. I will highly recommend you to anyone I know that needs a body shop

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really appreciate Tony for all his assistance

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was good. Great communication. Love the text updates. Would definitely recommend your business for bodywork. PS.. My car repair looks fabulous.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very satisfied with the quality work that was done on my vehicle. I would definitely be back if I need work done in the future. They were quick and efficient. They also kept me updated via text message of the progress on my vehicle. Which I definitely appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a good job with all repairs and was done faster than I thought looked nice i would recommend them to friends and family. I appreciate the good work they did thank you

Likely to Recommend

Repair Quality

Excellent job, thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My car was done earlier then expected. The interior was cleaned which was a very nice surprise. The car drives nice and smooth like nothing happened! I am very happy with the repairs and the staff at Empire! Thank you!

My Experience

Very happy with Empire auto body, quick turn around in getting my car fixed, great job will recommend to anyone.

Likely to Recommend

Repair Quality

Very nice work, quick turnaround

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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