Empire Auto Body & Collision Center Inc.

5.0 (126reviews)

100%

(845) 343-3443

770 RT 17M, Middletown, NY 10940

100%

See Photos

770 RT 17M
Middletown, NY 10940

Get Directions Website Email

About Empire Auto Body & Collision Center Inc.

See Photos

770 RT 17M
Middletown, NY 10940

Get Directions Website Email

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (126)

Sort By:
Newest
Rating

93 Customers Rated

5 Stars

70.6% Complete

(89)
4 Stars

3.2% Complete

(4)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise Empire Auto Body for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication, particularly through text message updates that kept customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. Customers also frequently commend the friendly, professional, and courteous staff, as well as the unexpected bonus of receiving their vehicles thoroughly cleaned inside and out. A few customers noted isolated concerns including new damage found on a hood, a hatch alignment issue, a delayed completion without prior notice, and a sensor wire concern upon return - all reflecting direct customer observations rather than system-generated findings.

Select to learn more

Service Quality
Timeliness
Communication

"... with Empire Auto & Collision! From start to finish, the team was professional, efficient, and incredibly helpful. They handled everything with my insurance company, ..." Read more

"... within a couple of months that weve had to use Empire the service and communication and the quality of their work is outstanding. If anyone is looking for a body shop in the area ..." Read more

"Remarkable customer service provided by highly professional and attentive individuals who prioritize your needs."

"I can't say enough about how satisfied I am with the service that Empire performed on my truck. It was a great pleasure to do business with you ..." Read more

"... and they did it quickly. I was truly impressed by the kindness of the staff - the customer service was top notch. As a bonus, they thoroughly cleaned my car inside ..." Read more

"Car looks awesome and was completed faster than expected!! Thank you, guys!!!!"

"Very Friendly and the work was completed before my estimated date. When I picked it up my car was cleaned and vacuumed. ..." Read more

"Completed sooner than promised."

"My vehicle was returned quickly and I was updated frequently."

"... Great customer service! Very friendly and helpful. Repairs were done sooner than expected. Would highly recommend!" Read more

"... future. They were quick and efficient. They also kept me updated via text message of the progress on my vehicle. Which I definitely appreciated." Read more

"They kept us very well informed with the progress of the repairs through texts"

"... They could not have been more kind and courteous, kept me updated nearly daily with the progress of the work on my car. No wonder they have a 5 Star rating! Would not hesitate ..." Read more

"They consistently provide me with updates on the vehicles progress and the ongoing process."

"Everything was good. Great communication. Love the text updates. Would definitely recommend your business for bodywork. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... with Empire Auto & Collision! From start to finish, the team was professional, efficient, and incredibly helpful. They handled everything with my insurance company, ..." Read more

"... within a couple of months that weve had to use Empire the service and communication and the quality of their work is outstanding. If anyone is looking for a body shop in the area ..." Read more

"Remarkable customer service provided by highly professional and attentive individuals who prioritize your needs."

"I can't say enough about how satisfied I am with the service that Empire performed on my truck. It was a great pleasure to do business with you ..." Read more

"... and they did it quickly. I was truly impressed by the kindness of the staff - the customer service was top notch. As a bonus, they thoroughly cleaned my car inside ..." Read more

"Car looks awesome and was completed faster than expected!! Thank you, guys!!!!"

"Very Friendly and the work was completed before my estimated date. When I picked it up my car was cleaned and vacuumed. ..." Read more

"Completed sooner than promised."

"My vehicle was returned quickly and I was updated frequently."

"... Great customer service! Very friendly and helpful. Repairs were done sooner than expected. Would highly recommend!" Read more

"... future. They were quick and efficient. They also kept me updated via text message of the progress on my vehicle. Which I definitely appreciated." Read more

"They kept us very well informed with the progress of the repairs through texts"

"... They could not have been more kind and courteous, kept me updated nearly daily with the progress of the work on my car. No wonder they have a 5 Star rating! Would not hesitate ..." Read more

"They consistently provide me with updates on the vehicles progress and the ongoing process."

"Everything was good. Great communication. Love the text updates. Would definitely recommend your business for bodywork. ..." Read more

Wayne (Jeep owner) reviewed 9/23/26

Great job. Quality work done quickly. Excellent communication. Thank you very much.

Already have.

James (Hyundai owner) reviewed 9/16/26

Jerald (Kia owner) reviewed 9/7/26

Justine (Nissan owner) reviewed 9/3/26

Alix (Toyota owner) reviewed 8/20/26

I was satisfied with the way you guys talk to me since the first day. I am happy with the work you guys are done for me so far and I will recommend you guys to my friends and family. Thank you very much.Alix Casimir.

Michael (RAM owner) reviewed 8/17/26

Michelle (Toyota owner) reviewed 8/7/26

Jill (Volkswagen owner) reviewed 8/3/26

William (Ford owner) reviewed 8/3/26

Great experience from the time I walked in till I drove out my truck

Tell everyone if ever need a shop I have the place

Fast and excellent service

Professional

Robert (Honda owner) reviewed 7/30/26

Outstanding work.

Very courteous

Kaitlyn (Honda owner) reviewed 7/30/26

Thank you for taking care of my car! Thank you Tony! It was a pleasure working with you.

Curtis (Toyota owner) reviewed 7/29/26

The only body shop I would recommend

Unfortunately or actually fortunately this is the second time within a couple of months that we’ve had to use Empire the service and communication and the quality of their work is outstanding. If anyone is looking for a body shop in the area these are the people to go to. They even took care of filling and completing all the insurance paperwork.

Customer service was outstanding answered any questions we had and completed all the insurance paperwork

William (Chevrolet owner) reviewed 7/9/26

Thank you and your workers for the great work you did in repairing my Truck.

Curtis (Chevrolet owner) reviewed 7/8/26

The repairs were done very professionally and they did an outstanding job blending the repair work with the existing panels. I will highly recommend you to anyone I know that needs a body shop

Ezra (Toyota owner) reviewed 7/6/26

Nancy (Kia owner) reviewed 7/3/26

Angele (Nissan owner) reviewed 6/30/26

Really appreciate Tony for all his assistance

Lissette (Hyundai owner) reviewed 6/25/26

Dixie (Subaru owner) reviewed 6/25/26

Everything was good. Great communication. Love the text updates. Would definitely recommend your business for bodywork. PS.. My car repair looks fabulous.

Nancy (Nissan owner) reviewed 6/22/26

I was very satisfied with the quality work that was done on my vehicle. I would definitely be back if I need work done in the future. They were quick and efficient. They also kept me updated via text message of the progress on my vehicle. Which I definitely appreciated.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Empire Auto Body & Collision Center Inc.

About Empire Auto Body & Collision Center Inc.

Reviews (126)

93 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0