Empire Auto Body

5.0 (827reviews)

100%

(845) 561-4500

[email protected], New Windsor, NY 12553

100%

See Photos

[email protected]
New Windsor, NY 12553

Get Directions Website Email

About Empire Auto Body

See Photos

[email protected]
New Windsor, NY 12553

Get Directions Website Email

In operation 7 years.

. Our collision center is known for its expertise, honesty, and stellar service. Here at Empire Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (827)

Sort By:
Newest
Rating

648 Customers Rated

5 Stars

72.9% Complete

(603)
4 Stars

3.7% Complete

(31)
3 Stars

0.7% Complete

(6)
2 Stars

0.4% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

0.6% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers are overwhelmingly satisfied with the shop's repair quality, frequently noting that vehicles were returned looking brand new or even better than before. Many highlighted the exceptional interior and exterior detailing as a pleasant surprise. Communication was a standout strength, with customers appreciating consistent text message updates throughout the repair process. Timeliness was another key positive, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism were widely praised. A few customers noted isolated concerns, including an instance where agreed-upon scratch repairs were not completed, a mechanical issue with tie rod and sway bar components, and a minor delay in one case, all of which were mentioned directly by customers.

Select to learn more

Service Quality
Timeliness
Communication

"... Very professional and delivered ahead of schedule. Beautiful job also. Cant even tell where repair was made." Read more

"Car looked better than when I purchased it! I even broke the rear window on the accident and ..." Read more

"... on. My vehicle was ready when they said it was and they did flawless work. I appreciate the quality of their workmanship and their professionalism. I ..." Read more

"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The ..." Read more

"Repairs were expertly done. My car looks great. Also thanks for detailing the car. That was unexpected. ..." Read more

"It was a pleasure working with Empire Auto. Very professional and delivered ahead of schedule. Beautiful job also. Cant even tell where repair was ..." Read more

"My car was ready ahead of schedule"

"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The service was very good—thank you."

"Ready before the date expected to be completed"

"... reasonable price. They communicated very well and got the job done in a timely manner. Super happy with what they did and the service I received!" Read more

"... did a great job in a timely manner but most of all, you always kept me updated on the progress of the vehicle. Thank you for doing a great job!" Read more

"Love the text messages I got during the whole process"

"Everyone there was a pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied."

"They sent texts every day and if I called they would answer all my questions. The work on my Nissan was ..." Read more

"... job done by Empire Auto on repairing my vehicle. Quick work, extremely communicative and completed sooner than projected. Would recommend for all repairs and ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Very professional and delivered ahead of schedule. Beautiful job also. Cant even tell where repair was made." Read more

"Car looked better than when I purchased it! I even broke the rear window on the accident and ..." Read more

"... on. My vehicle was ready when they said it was and they did flawless work. I appreciate the quality of their workmanship and their professionalism. I ..." Read more

"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The ..." Read more

"Repairs were expertly done. My car looks great. Also thanks for detailing the car. That was unexpected. ..." Read more

"It was a pleasure working with Empire Auto. Very professional and delivered ahead of schedule. Beautiful job also. Cant even tell where repair was ..." Read more

"My car was ready ahead of schedule"

"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The service was very good—thank you."

"Ready before the date expected to be completed"

"... reasonable price. They communicated very well and got the job done in a timely manner. Super happy with what they did and the service I received!" Read more

"... did a great job in a timely manner but most of all, you always kept me updated on the progress of the vehicle. Thank you for doing a great job!" Read more

"Love the text messages I got during the whole process"

"Everyone there was a pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied."

"They sent texts every day and if I called they would answer all my questions. The work on my Nissan was ..." Read more

"... job done by Empire Auto on repairing my vehicle. Quick work, extremely communicative and completed sooner than projected. Would recommend for all repairs and ..." Read more

Thomas (Hyundai owner) reviewed 8/30/26

Brenda (Subaru owner) reviewed 8/29/26

Was very satisfied. Excellent work and was done within a week. Car was super clean when picked up. Staff was very nice and professional.

Christopher (Acura owner) reviewed 8/28/26

Everything from the day I dropped off my car to the day I picked it up was Outstanding!!! Thank you Anthony!!

William (Mercedes-Benz owner) reviewed 8/27/26

Giovanna (Chevrolet owner) reviewed 8/27/26

Very patient with all my questions Car looks great!!

Stephen (Ford owner) reviewed 8/27/26

My vehicle was repaired in a short timeframe and the repairs were done exactly as promised with precision.

Betty (Toyota owner) reviewed 8/24/26

Mary (GMC owner) reviewed 8/21/26

I was so very happy and pleased with the repairs on my truck.. I thank everyone !! Thank you Anthony for making me feel at ease knowing my truck was in great hands.

Christel (Acura owner) reviewed 8/18/26

The staff and owner were very pleasant, professional, and welcoming. They took the time to address all of my questions and concerns, making the entire experience comfortable and reassuring. The work done on my vehicle looks great, and I truly appreciate their attention to detail and excellent customer service.

Argenys (Subaru owner) reviewed 8/17/26

It’s a pleasure taking my car in for repairs every time some lunatic from Newburgh crashes into me. Always professional and great communication.

Jamie (Nissan owner) reviewed 8/17/26

The car looks brand new! Thank you for taking such good care of it.

D (Chevrolet owner) reviewed 8/13/26

I really like the update that Empire was given me, they repaired mr car 8 days earlier. I am very satisfied

Narcisa (Lexus owner) reviewed 8/13/26

Very good

Excellent work

They did an excellent, full-time job that really made my day; I didn't expect them to get it done so quickly and so well.

Marisela (RAM owner) reviewed 8/12/26

They were very friendly and did excellent work—everything was very clean. They returned my car to me super clean; I definitely recommend them.

Monica (Toyota owner) reviewed 8/3/26

Great job and a wonderful team to deal with. Grateful my car was there for repairs!

The team at empire is wonderful. From always keeping me in the loop to friendly knowledgeable staff and very talented painters!

Alexander (Lexus owner) reviewed 7/27/26

A++++ service

Colin (Toyota owner) reviewed 7/20/26

You will definitely get repeat business

Excellent job. I can’t thank you guys enough for. I cried when I saw the car!!!!!!!

I have been telling all my friends about you.

Estelle (Subaru owner) reviewed 7/20/26

John (Nissan owner) reviewed 7/18/26

Job was done great. Amazing staff from front to back. Very fare price for what was done car came back better than when I got it.

Vannessa (Nissan owner) reviewed 7/16/26

I had a great experience with Empire. They explained the process and procedures and were able to fix my car in a timely manner.

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Empire Auto Body

About Empire Auto Body

Reviews (827)

648 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0