Empire Auto Body

5.0 (827reviews)
100%
[email protected],  New Windsor,  NY  12553

In operation 7 years.

. Our collision center is known for its expertise, honesty, and stellar service. Here at Empire Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (827)

Customers say
Overall Customer Satisfaction
Customers are overwhelmingly satisfied with the shop's performance across all key areas. Repair quality consistently receives high praise, with many noting their vehicles looked brand new or even better than before the damage. The interior and exterior detailing provided as a complimentary touch was a recurring highlight that exceeded customer expectations. Communication throughout the repair process was frequently commended, particularly the proactive text message updates that kept customers informed every step of the way. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of the promised schedule. The friendly, professional, and accommodating nature of the staff contributed significantly to a stress-free and positive overall experience. A small number of customers noted minor concerns such as a slight delay in completion or unfinished cosmetic work, reflecting areas customers feel could be refined further.
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"Car looked better than when I purchased it! I even broke the rear window on the accident and ..." Read more
"... delivered ahead of schedule. Beautiful job also. Cant even tell where repair was made." Read more
"... on. My vehicle was ready when they said it was and they did flawless work. I appreciate the quality of their workmanship and ..." Read more
"Empire did a fabulous job repairing my car. Communication regarding when my car would be ready ..." Read more
"... the entire experience comfortable and reassuring. The work done on my vehicle looks great, and I truly appreciate their attention to detail ..." Read more
"... pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied." Read more
"... the entire repair process as to what was going on. My vehicle was ready when they said it was and they did flawless work. I appreciate the quality ..." Read more
"It was ready a day ahead of schedule"
"... really like the update that Empire was given me, they repaired mr car 8 days earlier. I am very satisfied" Read more
"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The service was very good—thank you."
"Love the text messages I got during the whole process"
"... did a great job in a timely manner but most of all, you always kept me updated on the progress of the vehicle. Thank you for doing a great job!" Read more
"Everyone there was a pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied."
"... confident from the start I was in the right place They kept me informed through out the entire repair process as to what was going on. My vehicle was ready when ..." Read more
"... job done by Empire Auto on repairing my vehicle. Quick work, extremely communicative and completed sooner than projected. Would recommend for all repairs and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Was very satisfied. Excellent work and was done within a week. Car was super clean when picked up. Staff was very nice and professional.

My Experience

Everything from the day I dropped off my car to the day I picked it up was Outstanding!!! Thank you Anthony!!

My Experience

My Experience

Very patient with all my questions Car looks great!!

My Experience

My vehicle was repaired in a short timeframe and the repairs were done exactly as promised with precision.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was so very happy and pleased with the repairs on my truck.. I thank everyone !! Thank you Anthony for making me feel at ease knowing my truck was in great hands.

My Experience

The staff and owner were very pleasant, professional, and welcoming. They took the time to address all of my questions and concerns, making the entire experience comfortable and reassuring. The work done on my vehicle looks great, and I truly appreciate their attention to detail and excellent customer service.

My Experience

It’s a pleasure taking my car in for repairs every time some lunatic from Newburgh crashes into me. Always professional and great communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks brand new! Thank you for taking such good care of it.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I really like the update that Empire was given me, they repaired mr car 8 days earlier. I am very satisfied

Customer Service

Returned Clean

Likely to Recommend

Very good

Repair Quality

Excellent work

Customer Service

They did an excellent, full-time job that really made my day; I didn't expect them to get it done so quickly and so well.

Returned Clean

Likely to Recommend

Repair Quality

They were very friendly and did excellent work—everything was very clean. They returned my car to me super clean; I definitely recommend them.

Customer Service

They were very friendly and did excellent work—everything was very clean. They returned my car to me super clean; I definitely recommend them.

Returned Clean

Likely to Recommend

Repair Quality

Great job and a wonderful team to deal with. Grateful my car was there for repairs!

Customer Service

The team at empire is wonderful. From always keeping me in the loop to friendly knowledgeable staff and very talented painters!

Returned Clean

My Experience

A++++ service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

You will definitely get repeat business

Repair Quality

Excellent job. I can’t thank you guys enough for. I cried when I saw the car!!!!!!!

Customer Service

I have been telling all my friends about you.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Job was done great. Amazing staff from front to back. Very fare price for what was done car came back better than when I got it.

Likely to Recommend

Repair Quality

I had a great experience with Empire. They explained the process and procedures and were able to fix my car in a timely manner.

Customer Service

Returned Clean