Empire Auto Body

5.0 (836reviews)
98%
[email protected],  New Windsor,  NY  12553

In operation 7 years.

. Our collision center is known for its expertise, honesty, and stellar service. Here at Empire Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (836)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's repair quality, frequently noting that vehicles were returned looking brand new or better than before the damage. The interior and exterior detailing provided as an added touch received widespread praise and was often described as unexpected and appreciated. Timely communication through text message updates throughout the repair process was highlighted as a standout feature. Many customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor issues such as a scratch not being repaired and a slight delay in completion time, reflecting areas where customers felt expectations were not fully met.
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"... work that was done. They even detailed my car and I felt like I was driving away in a brand new car. I would easily recommend Empire to anyone." Read more
"... delivered ahead of schedule. Beautiful job also. Cant even tell where repair was made." Read more
"... on. My vehicle was ready when they said it was and they did flawless work. I appreciate the quality of their workmanship and their professionalism. I ..." Read more
"Car looked better than when I purchased it! I even broke the rear window on the accident and ..." Read more
"Outstanding job ,excellent work by staff."
"... pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied." Read more
"... really like the update that Empire was given me, they repaired mr car 8 days earlier. I am very satisfied" Read more
"It was ready a day ahead of schedule"
"Excellent work, the finish is spectacular, and the job was completed ahead of schedule. The service was very good—thank you."
"I was quoted a week but it took a week and a half but looks beautiful now!"
"Love the text messages I got during the whole process"
"... did a great job in a timely manner but most of all, you always kept me updated on the progress of the vehicle. Thank you for doing a great job!" Read more
"... Empire Auto on repairing my vehicle. Quick work, extremely communicative and completed sooner than projected. Would recommend for all repairs and would use again ..." Read more
"Everyone there was a pleasure to work with. Communication was great and my car was ready ahead of time. Repair was also an excellent job. Completely satisfied."
"Empire did a fabulous job repairing my car. Communication regarding when my car would be ready was also excellent. Highly recommend this shop!"

Likely to Recommend

Repair Quality

Did a beautiful job repairing my car and it was done earlier than expected. Everyone is very nice and easy to work with. Would highly recommend them to anyone needing their services.

Customer Service

Returned Clean

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Repair Quality

Yes, my car looks amazing and everyone there is very friendly

Customer Service

Everything is great. My car looks amazing. The staff was very nice and helpful

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Extremely satisfied with the work done on my car

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Repair Quality

Excellent service. My car looks brand new!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The repair shop did a great job fixing the damaged portions of the truck and looks brand new. They gave me an accurate time to repair and exceeded that time by 1 day

Customer Service

Customer service was honest and friendly. The communication with the shop was frequent and appreciated.

Returned Clean

Likely to Recommend

Repair Quality

A scratch was found on my driver door that was not repaired. When showed the manager said he had photo of its present however it was not repaired.

Customer Service

Scratch found on my door that was not painted

Returned Clean

Likely to Recommend

Repair Quality

The entire process of getting my car repaired for bodywork damage was hassle free. Very organized and I was truly pleased with the work that was done. They even detailed my car and I felt like I was driving away in a brand new car. I would easily recommend Empire to anyone.

Customer Service

The entire process of getting my car repaired for bodywork damage was hassle free. Very organized and I was truly pleased with the work that was done. They even detailed my car and I felt like I was driving away in a brand new car. I would easily recommend Empire to anyone.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Everything from the day I dropped off my car to the day I picked it up was Outstanding!!! Thank you Anthony!!

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Repair Quality

Outstanding job all around Anthony and team!!! Thank you!!! Chris Holstein

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Was very satisfied. Excellent work and was done within a week. Car was super clean when picked up. Staff was very nice and professional.

My Experience

Very patient with all my questions Car looks great!!

My Experience

My vehicle was repaired in a short timeframe and the repairs were done exactly as promised with precision.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I was so very happy and pleased with the repairs on my truck.. I thank everyone !! Thank you Anthony for making me feel at ease knowing my truck was in great hands.

My Experience

The staff and owner were very pleasant, professional, and welcoming. They took the time to address all of my questions and concerns, making the entire experience comfortable and reassuring. The work done on my vehicle looks great, and I truly appreciate their attention to detail and excellent customer service.

My Experience

It’s a pleasure taking my car in for repairs every time some lunatic from Newburgh crashes into me. Always professional and great communication.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The car looks brand new! Thank you for taking such good care of it.

Customer Service

Returned Clean