CARSTAR Team JC Auto Rebuilders

4.9 (185reviews)
98%
3238 W STATE STREET,  Rockford,  IL  61102
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At CARSTAR, we offer comprehensive auto body repair services, from repairing minor dents and dings to restoring your entire vehicle to pre-accident condition. Our auto body repair services include: the latest collision repair technology, expert technicians with advanced training, as well as dedicated customer service for your peace of mind. Wherever you and your vehicle go, you can trust your vehicle repair to CARSTAR. We stand behind our work with a CARSTAR Limited Nationwide Warranty* on qualifying repairs. If you move to a new city or happen to be traveling, you are ( Covered ) and if there is not a CARSTAR nearby, we will find a convenient location to honor the warranty, Benefit of repairing your vehicle at your local Carstar location

Services
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:30 am - 12:30 pm
* Holiday hours may differ.
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Reviews (185)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's repair quality, frequently noting their vehicles looked brand new upon return. Many highlight the exceptional communication throughout the repair process, with regular updates via calls and texts keeping them informed every step of the way. Timeliness is a standout theme, with numerous customers pleasantly surprised by early completions. The team's professionalism, friendliness, and willingness to go above and beyond - including handling insurance, returning rentals, and detailing vehicles - are frequently praised. Customers across both English and Spanish-speaking backgrounds commend the welcoming, stress-free experience and overwhelmingly recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... been in an accident. The paint matched perfectly, the bodywork was flawless, and everything was completed on time as promised. Its hard to find a shop you ..." Read more
"... everything clearly and made the whole process stress-free. My car came back looking perfect, and I truly appreciate the care they put into their work. I would definitely ..." Read more
"... service! The team was professional, efficient, and did an amazing job on my vehicle — it looks brand new. Great communication, fair pricing, and top-quality ..." Read more
"Looked like a new car! The repairs were flawless, and the car was super clean. My wife didn't think it was our pickup!"
"Very very happy with the whole procedure and quality of work . Great communication, great workmanship . Very pleasant ..." Read more
"... pickup was so clean, I was amazed. Plus on top of that the shop got my vehicle back to me two days earlier than I expected! Totally satisfied , and will use them ..." Read more
"... communication throughout the process was great and the process was even finished early to accommodate a work trip for which it was nice to have my car. Thanks again!" Read more
"They said three days, but it only took two a matter of fact it was a day and a half"
"Finished before estimated time. Car looks beautiful."
"They were very helpful and sociable. I was always informed about each step of the process, and everything was done in a timely manner. They ..." Read more
"Car looks new did a great job and kept me in the loop threw the hole process. You guys did a great job"
"The staff were all very pleasant and always kept me updated."
"I was treated with kindness and respect. Everything was explained to me thoroughly and questions were answered with patience and good information. I was ..." Read more

My Experience

10/10 my car looks perfect I really like how my car looks they did a perfect job

Likely to Recommend

I will 100% recommend to my friends

Repair Quality

10/10 I absolutely loved how my car turned out they did everything perfectly

Customer Service

They did a good job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything turned out great considering how much damage was done. It looks like nothing ever happened. My only small criticism is I wish since they were going to replace the two driver's side tires that they had instead put the two new tires either both on the front or rear so the new tires would be properly balanced.

My Experience

Great service. Good communication in all time.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Best job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Nice

Customer Service

Very goid

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job Thanks

Likely to Recommend

Very friendly staff

Repair Quality

Great job, very satisfied.

Customer Service

Great job, very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Amazing team with an amazing work ethic! Communication was perfect. My vehicle got done on time! My vehicle looks AMAZING! All repairs look AMAZING. Thank you Marco and Team!

Likely to Recommend

Repair Quality

Marco and his team did an amazing job. I will definitely always recommend them or use them for future services!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys got out every dent from the hail! It had so much damage. I can't even believe it! You guys even detailed it and it has a new car smell again.

Likely to Recommend

Repair Quality

My car looks brand new!

Customer Service

The staff were all very pleasant and always kept me updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Polite, very informative on what the status of my vechile repairs. Car was finished with excellence! Will be telling my friends about this company and service.

Likely to Recommend

Great company.

Repair Quality

Finished before estimated time. Car looks beautiful.

Customer Service

Fabulous

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very very happy with the whole procedure and quality of work . Great communication, great workmanship . Very pleasant people to work with .

Customer Service

Again great people

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

My Experience

Fue un excellente trabajo, muy professional y justo a tiempos, Gracias

Likely to Recommend

Totalmente recomendados

Repair Quality

Buen trabajo, excellent atención, muy satisfecho con todo. Gracias 👌

Customer Service

Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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