CARSTAR Trick 1 Customs

4.8 (581reviews)
95%
106 EASTVIEW DRIVE,  Lincolnton,  NC  28092
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Shop AssistantSparkles

In operation 20 years, 6 years at this location.

CARSTAR Trick 1 Customs is a family owned auto body repair business that has been serving the community since 2006. The owner, Wade Roberts, has been in the auto body industry for over 30 years. Our goal is to provide high quality repairs on a timely basis. We provide a high level of personal customer service and satisfaction. We communicate with our customers, vendors, and insurance companies in person, by phone, fax, text, and email. Trick 1 is number 1 in the business!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (581)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, often describing results as looking brand new or better than before. The text-based update system receives widespread appreciation for keeping customers informed throughout the repair process. Staff are frequently commended for being friendly, professional, and accommodating. Many customers highlight the shop going above and beyond, such as cleaning and detailing vehicles, handling insurance coordination, and ensuring timely delivery. A small number of customers noted areas for improvement, including occasional quality control issues, cleanliness concerns, and communication gaps, as mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... repaired everything that needed to be repaired but they cleaned my vehicle inside and out. The work from the accident was a10plus and everything looked amazing. ..." Read more
"... when it got hit. Trick one took the time to not just fix my car but fix it right. They did a great job with attention to detail and I really appreciate it." Read more
"Went beyond all expectation's the owner took his time to make sure of exactly what I want done and how I want ..." Read more
"Its the worst job ive seen, picked vehicle up and they just handed me the keys! Cheap aftermarket bumper ..." Read more
"Excellent work painting was spot on the color match. The inside of the car was cleaned looked almost detailed. ..." Read more
"Prompt service. Looks great. Finished a day ahead of schedule. Doesn't get any better."
"... service I received at Trick 1 in Lincolnton. Their service was completed in a very timely manner and my car looks great. As an additional bonus, they cleaned ..." Read more
"It was a few days late waiting on the insurance"
"Was estimated to be about two weeks, got it in a week and a half."
"Very professional and a great job! Finished ahead of schedule."
"... with trick one customs in the work they do they're very good at letting you know each step through the process and actually always get my vehicle done in ..." Read more
"... friendly and professional during every interaction they kept In communication with us on each step of the process. They worked with the insurance company and car rental ..." Read more
"... problem!! Everyone was very nice, polite and informative. The text system you have implemented is very good, keeping me updated on how things were going! Hopefully ..." Read more
"Communication was very poor"
"Great customer service and communication through the entire process"

My Experience

I had a wonderful experience with Carstar Trick 1. They did an outstanding job on the body repair job with my SUV and I will be sure to recommend them to family and friends

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Returned Clean

My Experience

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My Experience

I appreciate your team being patient with me as a customer. The car looks better than it did before the accident. Professional people great results. Thank you πŸ‘

My Experience

VERY THOROUGH JOB! HASN'T LOOKED THIS NICE SINCE IT WAS NEW. EXTREMELY PLEASED WITH THE JOB AND HIGHLY RECOMMEND YOU FOR OTHERS. THANK YOU FOR A JOB WELL DONE. πŸ‘ŒπŸ‘ŒπŸ‘ŒπŸ‘ŒπŸ‘Œ

My Experience

My wife is the owner of this Chevrolet Trax. She said Trick 1 was the best place for repairs of any kind! And that the service done was professional and the Trick 1 team was always very nice and courteous to her. She said in her opinion … Trick 1 was the best place to go.

My Experience

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Returned Clean

My Experience

It took twice as long as I was told. And I had to change my vacation plans because of it. Had I known the vehicle would not have been done on time. I could have waited to have it repaired. So no. I am not satisfied with my experience.

Likely to Recommend

Again. The colors don't match as well as they should. And the paint has a run. And it was really slow.

Repair Quality

There is a run in the paint. And the color doesn't match like it should.

Customer Service

People were very nice. However the repair took longer than stated. MUCH longer. To yhe point is interfered with my plans. Had I bern told ot would take as long as it did. I could have waited until we were home to have it done. As it was. Because it wasn't finished on time. Our trip cost 50 percent more than it would have and I had to inconvenience others. So no. I'm not real happy with the service.

Returned Clean

My Experience

When you get up speed it wobbles up front could please call me Monday about it the looks great other than that thank you

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Ya’ll did an Awesone job!!! Thanks so much

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πŸ’― satisfied

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My Experience

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They was real friendly with me when I dropped the car off very helpful when my wife picked the car up not so much seemed a little aggravated that my wife was asking questions that they forgot to fix during the quality check and the cleaning

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Was very nice and very helpful

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My Experience

This is my 2nd time using Trick 1 for the same vehicle. I will always choose this fine company over anyone in the state. We may need for them to check another vehicle!

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Every chance I get!

Repair Quality

Best place around for Body work. I would not trust any other company after using them Twice!

Customer Service

Friendly and family atmosphere when you walk in!

Returned Clean

My Experience

Awesome work as usual. Thanks again.

My Experience

My car rides ruff and not smooth like it did before I left it with you. I truly believe something else could have been fixed from the accident. But it was not, I don’t know what is is but it do not ride smooth and I know I don’t need tires right now. Marion .

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