Custom Body Works Inc
1555 Tate Blvd SE,
Hickory,
NC
28602
USA
At Custom Body Works, we are a family-owned & operated collision repair facility that has been serving the Hickory, North Carolina area since 1980. We service all makes and models, offer the latest technology, and feature employees who are fully trained through I-CAR, ASE, and OE manufacturer training. Whether your vehicle has a minor parking lot ding or has been in a major collision, we can restore it to pre-accident condition. Contact us today to request an estimate on your repairs.
Services
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
Genesis
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Customers say
Overall Customer Satisfaction
Customers consistently praise Custom Body Works for their exceptional repair quality, with many noting their vehicles looked brand new or like new after service. The shop receives high marks for professionalism, friendliness, and thorough communication throughout the repair process. Staff are frequently described as kind, helpful, and knowledgeable, keeping customers informed at every step. Many customers highlight the shop's willingness to handle insurance-related challenges on their behalf, reducing stress during an already difficult time. Vehicles are often returned cleaner than when dropped off, adding a delightful touch to the experience. Several customers note they have been loyal for years or decades, and many enthusiastically recommend the shop to friends and family. A few customers mentioned repairs occasionally took longer than initially estimated, though most attributed delays to insurance approvals or parts availability rather than the shop itself, and expressed understanding given the quality of the final results.
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Service Quality
"NO ONE CAN COMPARE TO THE QUALITY WORK! THE BEST IN HICKORY NC!"
"All the repairs were explained and demonstrated to me. The workmanship was outstanding."
"Custom Body Works did a wonderful job on my vehicle. I am very pleased with the quality of work I received."
"Super friendly, totally explained the process, handled all issues and I had no worries. The work was excellent"
"High quality work, professional, attention to detail, trusted them with 3 different car repairs in the ..."
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"The repair looks fantastic and was completed ahead of schedule."
"Everything done well and ahead of expected time and car came back cleaner than when it was left with ..."
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"Faster than promised"
"Had told me about 5 working days, took a bit longer but that was okay! I was more concerned about the car being fixed properly ..."
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"It was on time, even with the bad weather"
"They stayed on touch with me every step of the way giving me updates on the job. Very professional!! Everyone was so polite ..."
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"Everyone is so friendly. The communication is great"
"... service everyone is very helpful. Does excellent work easy to contact and stays in touch with you throughout the process the best body shop above Ive used in my lifetime ..."
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"Great customer service, excellent communication."
"Custom body works always keeps us informed during the process until completion."
Steve
(BMW owner)
reviewed 9/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work kept me up dated on schedule. Price competitive and workman ship excellent.
Customer Service - 5.0/5.0
Returned Clean
Casey
(Honda owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Another quality job, professional from start to finish.
Customer Service - 5.0/5.0
Returned Clean
Anthony
(Toyota owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Ginger provided excellent customer service!
Returned Clean
Darla
(Hyundai owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was always informed every step of the way of how things were transpiring and being handled with my vehicle and the insurance company
Kelly
(Toyota owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lori
(Toyota owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was returned to me clean and they went over and above on the repair
Customer Service - 5.0/5.0
Returned Clean
Pamela
(Honda owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a wonderful job on my car
Customer Service - 5.0/5.0
Returned Clean
John
(Ford owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Marcella
(Hyundai owner)
reviewed 8/26/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
hard to grt in touch
Returned Clean
Carolyn
(Lexus owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fabulous!
Customer Service - 5.0/5.0
Returned Clean
Steve
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
yes indeed!!!!! the best in everything!!!!!
Repair Quality - 5.0/5.0 -
perfection👍👍👍
Customer Service - 5.0/5.0 -
perfect👍👍👍
Returned Clean
Josh
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kelly
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lora
(Chrysler owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Custom Body Works done a fantastic job on repairing my Chrysler Pacifica!
Customer Service - 5.0/5.0
Returned Clean
Kevin
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Erica
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ryan
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Samuel
(Acura owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Betty
(Subaru owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0 -
Exceptional service and beautiful job done
Customer Service - 5.0/5.0
Noah
(Toyota owner)
reviewed 8/3/26