Custom Body Works Inc

5.0 (1,714reviews)

99%

(828) 322-6900

1555 Tate Blvd SE, Hickory, NC 28602

99%

See Photos

1555 Tate Blvd SE
Hickory, NC 28602

Get Directions Website Email

About Custom Body Works Inc

See Photos

1555 Tate Blvd SE
Hickory, NC 28602

Get Directions Website Email

At Custom Body Works, we are a family-owned & operated collision repair facility that has been serving the Hickory, North Carolina area since 1980. We service all makes and models, offer the latest technology, and feature employees who are fully trained through I-CAR, ASE, and OE manufacturer training. Whether your vehicle has a minor parking lot ding or has been in a major collision, we can restore it to pre-accident condition. Contact us today to request an estimate on your repairs.

Services

Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Alfa Romeo

Chrysler

Dodge

Fiat

Ford

Genesis

GM Electric Vehicles

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Website

Reviews (1,714)

Sort By:
Newest
Rating

1,656 Customers Rated

5 Stars

91.5% Complete

(1568)
4 Stars

3.6% Complete

(62)
3 Stars

0.8% Complete

(13)
2 Stars

0.1% Complete

(2)
1 Star

0.2% Complete

(3)
< 1 Star

0.5% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise Custom Body Works for its exceptional repair quality, with many noting their vehicles looked brand new or better than before. The shop receives high marks for professionalism, friendliness, and a welcoming atmosphere that puts customers at ease during a stressful process. Communication is frequently highlighted as a strength, with staff proactively keeping customers informed throughout the repair process. While a few customers noted repairs took slightly longer than initially estimated, most attributed delays to insurance approvals or parts availability rather than the shop itself, and appreciated being kept informed. Cleanliness is another standout, with numerous customers pleasantly surprised to receive their vehicles spotless inside and out. Long-term loyalty is a recurring theme, with many customers returning repeatedly and enthusiastically recommending the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... best. I've had 3 vehicles in there for lots of work. They come out like new and are guaranteed." Read more

"Custom Body Works did a wonderful job on my vehicle. I am very pleased with the quality of work I received."

"Excellent job. Repairs are perfect. Workmanship outstanding. We are extremely pleased!"

"All the repairs were explained and demonstrated to me. The workmanship was outstanding."

"Everyone did an awesome job. Paint matches perfectly. Cannot find a single flaw. Thank you for being awesome."

"Always ready at the time they say"

"The repair looks fantastic and was completed ahead of schedule."

"Earlier than expected."

"... working days, took a bit longer but that was okay! I was more concerned about the car being fixed properly rather than quickly so no complaints there" Read more

"The vehicle is always ready when they tell us or sooner as promised."

"They stayed on touch with me every step of the way giving me updates on the job. Very professional!! ..." Read more

"Everyone is so friendly. The communication is great"

"... service everyone is very helpful. Does excellent work easy to contact and stays in touch with you throughout the process the best body shop above Ive used in my lifetime ..." Read more

"Great customer service, excellent communication."

"... around the car at drop off and pick up was awesome. You all make this stressful process a lot easier on the customer and we really appreciate it!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... best. I've had 3 vehicles in there for lots of work. They come out like new and are guaranteed." Read more

"Custom Body Works did a wonderful job on my vehicle. I am very pleased with the quality of work I received."

"Excellent job. Repairs are perfect. Workmanship outstanding. We are extremely pleased!"

"All the repairs were explained and demonstrated to me. The workmanship was outstanding."

"Everyone did an awesome job. Paint matches perfectly. Cannot find a single flaw. Thank you for being awesome."

"Always ready at the time they say"

"The repair looks fantastic and was completed ahead of schedule."

"Earlier than expected."

"... working days, took a bit longer but that was okay! I was more concerned about the car being fixed properly rather than quickly so no complaints there" Read more

"The vehicle is always ready when they tell us or sooner as promised."

"They stayed on touch with me every step of the way giving me updates on the job. Very professional!! ..." Read more

"Everyone is so friendly. The communication is great"

"... service everyone is very helpful. Does excellent work easy to contact and stays in touch with you throughout the process the best body shop above Ive used in my lifetime ..." Read more

"Great customer service, excellent communication."

"... around the car at drop off and pick up was awesome. You all make this stressful process a lot easier on the customer and we really appreciate it!" Read more

Samuel (Acura owner) reviewed 8/7/26

Betty (Subaru owner) reviewed 8/5/26

I already have!

Exceptional service and beautiful job done

Noah (Toyota owner) reviewed 8/3/26

Kelsey (Volkswagen owner) reviewed 8/3/26

Very good job

Richard (Mazda owner) reviewed 7/31/26

Second time I used them.

Everything done well and ahead of expected time and car came back cleaner than when it was left with them

Mark (Hyundai owner) reviewed 7/30/26

Mary Ann (GMC owner) reviewed 7/30/26

Noah (Ford owner) reviewed 7/30/26

James (Audi owner) reviewed 7/29/26

Wallace (Volkswagen owner) reviewed 7/24/26

Great job !!!

Butch (Ford owner) reviewed 7/24/26

Always great service! Great people!

Jennifer (Kia owner) reviewed 7/23/26

Jeff (Ford owner) reviewed 7/20/26

I recommend them to anyone that ask where they should take there vehicle to.I always say Custom Body Works.

Custom Body Works Inc does grade A work in a timely manner,very nice people.

Custom Body Works,Always has a great price on the job we have done.We are always pleased with the price and repair.

Fredrick (Chevrolet owner) reviewed 7/18/26

Robert (Land Rover owner) reviewed 7/17/26

Always professional and excellent quality results.

Sara (Toyota owner) reviewed 7/16/26

I spoke with Ginger several times and she was very nice and helpful.

Kennith (Jeep owner) reviewed 7/14/26

Scottie (Mercedes-Benz owner) reviewed 7/13/26

The repair was done in a timely manner

Steve and Ginger were good to work with

Anonymous (Toyota owner) reviewed 7/9/26

Super friendly, totally explained the process, handled all issues and I had no worries. The work was excellent

Debra (Toyota owner) reviewed 7/9/26

Yes the work,was wonderful

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Custom Body Works Inc

About Custom Body Works Inc

Reviews (1,714)

1,656 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?