Gerber Collision & Glass - Hickory

4.7 (4,183reviews)

93%

(828) 322-3487

1140 US Hwy 70 SE, Hickory, NC 28602

93%

See Photos

1140 US Hwy 70 SE
Hickory, NC 28602

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Hickory

See Photos

1140 US Hwy 70 SE
Hickory, NC 28602

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Hickory offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

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Website

Reviews (4,183)

Sort By:
Newest
Rating

3,347 Customers Rated

5 Stars

66.2% Complete

(2770)
4 Stars

7.7% Complete

(324)
3 Stars

2% Complete

(83)
2 Stars

1.3% Complete

(56)
1 Star

0.6% Complete

(26)
< 1 Star

2.1% Complete

(88)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. Customers appreciated the professionalism, friendliness of staff, and the added touch of vehicles being cleaned and detailed before pickup. A few customers noted areas for improvement, including occasional delays, limited cost-change communication, and isolated quality concerns such as misaligned parts or unreported damage, all drawn directly from customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"They did an excellent job, very satisfied. The car was also vacuumed and cleaned inside when ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out when I got it ..." Read more

"Wont take accountability for the things they messed up on my vehicle"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Was delayed several times because parts were damaged during the repair and had to be replaced."

"The estimated ready date got pushed out a few times. Not a big deal."

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient for me. They answered ..." Read more

"Excellent communication. I never had to check in--they checked in with me."

"Communication was very poor"

"... going to charge Double from the original estimate, Communication is very Important!. You need to work on Communication for Costs of Repair from Original Estimate to Final ..." Read more

"Very good craftsmanship, communication on steps a timing was clear."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"They did an excellent job, very satisfied. The car was also vacuumed and cleaned inside when ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out when I got it ..." Read more

"Wont take accountability for the things they messed up on my vehicle"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Was delayed several times because parts were damaged during the repair and had to be replaced."

"The estimated ready date got pushed out a few times. Not a big deal."

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient for me. They answered ..." Read more

"Excellent communication. I never had to check in--they checked in with me."

"Communication was very poor"

"... going to charge Double from the original estimate, Communication is very Important!. You need to work on Communication for Costs of Repair from Original Estimate to Final ..." Read more

"Very good craftsmanship, communication on steps a timing was clear."

Stuart (BMW owner) reviewed 8/6/26

Very professional and courteous. My car was ready very quickly and nicely.

Miguel (RAM owner) reviewed 8/3/26

Chris (Pontiac owner) reviewed 8/3/26

Thank you Gerber for a great and professional experience at every level.

Mark (Ford owner) reviewed 8/1/26

Amber (Toyota owner) reviewed 7/30/26

Great customer service and communication throughout the whole process! My car looks so good after the bumper repair. I’m very happy with the service!

Daniel (Subaru owner) reviewed 7/30/26

Excellent repair work. Highly satisfied.

Paul (BMW owner) reviewed 7/27/26

Brittany (Hyundai owner) reviewed 7/27/26

Patrick (Kia owner) reviewed 7/25/26

Had a scrape and dent on the door and fender; needed a new door and fender. The car looked as good as new when I got it back. They even got the paint spot on, and the front sensors were calibrated. Definitely recommend!!!

Sharita (Kia owner) reviewed 7/24/26

Great job!

Samuel (Volkswagen owner) reviewed 7/23/26

Great job on the repairs. Thank you

Heloisa (Kia owner) reviewed 7/23/26

My car got repaired quickly and was cleaned as well. I’m very satisfied

Janice (Nissan owner) reviewed 7/23/26

Very pleased for a job well done!!!

Definitely will recommend to others

Great job in all areas of service. I will definitely recommend to others.

Very professional and friendly

Amee (Nissan owner) reviewed 7/23/26

Cannot even tell

Company car. Company was challenging miscommunication but the Gerber was professional and understanding the entire time. Very gracious and understanding

Vicki (Lexus owner) reviewed 7/23/26

Everyone was friendly and great. Made everything very easy and great communication.

Charles (Toyota owner) reviewed 7/23/26

Kelly (Ford owner) reviewed 7/23/26

Very satisfied thank you all for everything and very pleased with the service

Thank you all for great service,

Scott (Toyota owner) reviewed 7/22/26

Great communication through the entire process. I appreciate the text updates. Car looks awesome. Car was detailed inside and out.

Gary (Toyota owner) reviewed 7/20/26

Anthony (Lexus owner) reviewed 7/20/26

Thank you for your excellent work. Gerber's customer service and attention to detail was very much appreciated. I would recommend Gerber's to anyone needing repairs on their vehicles.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,183)

3,347 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0