Gerber Collision & Glass - Hickory

4.8 (4,221reviews)

94%

(828) 322-3487

1140 US Hwy 70 SE, Hickory, NC 28602

94%

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1140 US Hwy 70 SE
Hickory, NC 28602

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Hickory

See Photos

1140 US Hwy 70 SE
Hickory, NC 28602

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Hickory offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

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Website

Reviews (4,221)

Sort By:
Newest
Rating

3,375 Customers Rated

5 Stars

66.2% Complete

(2795)
4 Stars

7.7% Complete

(327)
3 Stars

2% Complete

(83)
2 Stars

1.3% Complete

(56)
1 Star

0.6% Complete

(26)
< 1 Star

2.1% Complete

(88)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with many highlighting proactive text and phone updates throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was frequently commended, with several customers pleasantly surprised their vehicles were completed ahead of schedule. Vehicle cleanliness at pickup was another standout positive, with customers appreciating interior vacuuming and exterior washing. A small number of customers noted concerns around fitment issues, unexpected damage, and cost communication, reflecting areas customers themselves identified for improvement.

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Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Very satisfied with their customer service. They are very good at keeping you up to date on the ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out ..." Read more

"The staff were extremely helpful and nice. They made the whole process worry free. As well, they kept me informed on the progress of ..." Read more

"Repairs were quick, service & quality were great!"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Received numerous updates during the repair process. Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Thanks for a good job. You met the schedule you projected exactly as established the day I turned my vehicle over to ..." Read more

"... regarding my experience when I arrived to pick my truck, the vehicle was not ready as expected . As a result. I was not able to pick it up until ..." Read more

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"The repair shop kept me updated daily with text and phone calls to let me know the progress on my vehicle."

"Very good craftsmanship, communication on steps a timing was clear."

"... estimate went from $1,919 to over $3,800! There was no communication on this until I picked up the vehicle 11525!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... facility. Painless experience. Professionals. Efficient. Excellent communications. Zero hassles. Excellent customer service. Top quality work. Zero hesitations in recommending ..." Read more

"Very satisfied with their customer service. They are very good at keeping you up to date on the ..." Read more

"Amazing service. Done quickly and efficiently and my car was completely detailed inside and out ..." Read more

"The staff were extremely helpful and nice. They made the whole process worry free. As well, they kept me informed on the progress of ..." Read more

"Repairs were quick, service & quality were great!"

"... updates regarding repairs was timely and communicative. Repairs done earlier than estimated date as well. Would recommend and go to for repairs again." Read more

"Received numerous updates during the repair process. Vehicle was repaired several days earlier than was estimated."

"It was ready earlier than we were told."

"Thanks for a good job. You met the schedule you projected exactly as established the day I turned my vehicle over to ..." Read more

"... regarding my experience when I arrived to pick my truck, the vehicle was not ready as expected . As a result. I was not able to pick it up until ..." Read more

"... very pleased with the service that was provided. Communication was constant and accurate throughout the repair process via text, which is very convenient ..." Read more

"Excellent service! Communication on updates regarding repairs was timely and communicative. Repairs done earlier than estimated ..." Read more

"The repair shop kept me updated daily with text and phone calls to let me know the progress on my vehicle."

"Very good craftsmanship, communication on steps a timing was clear."

"... estimate went from $1,919 to over $3,800! There was no communication on this until I picked up the vehicle 11525!" Read more

Jose (RAM owner) reviewed 9/24/26

I just wanted to say yall did a great job and im fully satisfied with all the work that your team provided with.

Joshua (Ford owner) reviewed 9/24/26

Great experience!

Joseph (Subaru owner) reviewed 9/24/26

Jordan (Ford owner) reviewed 9/22/26

Honestly I was more than happy with the service. They even cleaned my car. Gerber got that dawg in them

Benjamin (RAM owner) reviewed 9/21/26

Y’all did a great job on what y’all had to do!!Truck looks new again!!

Honestly looks great!! We will see how it holds up!!

More one on one contact! Some people don’t deal with texting etc. older generation.

Michael (Honda owner) reviewed 9/21/26

Looks really good and completed on time Thank you

Jerry (Dodge owner) reviewed 9/21/26

Fast and friendly service. My vehicle was perfect when I picked it up. Matthew did a great job cleaning it too!

Nancy (RAM owner) reviewed 9/16/26

I didn’t have to stress over anything they kept me up to date on progress they must’ve worked well with insurance I didn’t have to deal with that and pick up was simple and truck was cleaned very well

Darlene (Honda owner) reviewed 9/16/26

Great experience with Gerber. They communicated with me throughout the process, car and windshield look great and they cleaned everything thoroughly after the job as done. They made an awful experience of having large tree limbs falling on my car a better experience by the work they did to repair my vehicle.

Philip (Subaru owner) reviewed 9/16/26

The painting of the hood on my Subaru was done professionally and the work was excellent with a great finish product.

Annette (Mazda owner) reviewed 9/15/26

Excellent

I'm very impressed with how quickly my car was fixed. The office kept me informed along the process and even helped me with my rental car in returning it. My car looks beautiful. Great job!

Diane (Nissan owner) reviewed 9/14/26

Great work done. Thanks for the inside and outside car wash. Matthew did a great job.

Shayna (Honda owner) reviewed 9/14/26

Touhoua (Chrysler owner) reviewed 9/14/26

Beth (Chevrolet owner) reviewed 9/11/26

Alexandra (Mini owner) reviewed 9/10/26

Thank you for taking care of my car as your own and for the detailed timely updates on the repairs. I would highly recommend you all.

Nancy (Honda owner) reviewed 9/10/26

I know my boyfriend May need his car repaired now as well.

The front of my car looks so much better now. Plus cleaning of the car inside my car. It looks amazing as well. Wasn’t expecting that part.

Appreciate all the help & kindness at drop off & pick up.

Kathy (Toyota owner) reviewed 9/7/26

The car looked great. Nice, courteous, professional personnel. Worked with me to get the car back when I needed it. Which was greatly appreciated.

They were professional, courteous, friendly. They worked with me to get the car back, when I needed it. Most importantly the repair looks great.

Tisha (GMC owner) reviewed 9/7/26

Great place

Fast and easy

Jash (Kia owner) reviewed 8/31/26

I really like the service

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Hickory

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,221)

3,375 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -