Casten Body Shop-Wauconda

4.9 (1,962reviews)

98%

(847) 526-7500

26315 N Rand Rd Hwy 12, Wauconda, IL 60084

98%

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26315 N Rand Rd Hwy 12
Wauconda, IL 60084

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About Casten Body Shop-Wauconda

See Photos

26315 N Rand Rd Hwy 12
Wauconda, IL 60084

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 68 years, 46 years at this location.

Casten Body Shop has been a family owned business for over 50 years. We take pride in servicing our customers to their fullest satisfaction. Our strengths are providing the best workmanship on all repairs. Our customers have full access through out the repairs of their vehicle thru text messages. A life time warranty comes with every repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,962)

Sort By:
Newest
Rating

1,747 Customers Rated

5 Stars

82.5% Complete

(1618)
4 Stars

4.6% Complete

(90)
3 Stars

0.9% Complete

(18)
2 Stars

0.6% Complete

(11)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for excellent communication, including daily texts, emails, and phone updates that kept customers informed throughout the repair process. Timeliness is a frequent highlight, with numerous customers pleasantly surprised by early completions. The courtesy loaner car program is widely appreciated. A few customers noted minor concerns such as paint imperfections, delayed parts communication, and occasional delays, reflecting areas customers feel could be refined further.

Select to learn more

Service Quality
Timeliness
Communication

"... she was treated with dignity by you and your team. She raved about the efficiency of your processes from the estimate, to project scheduling, and job ..." Read more

"The service went above and beyond. Excellent work, and excellent service."

"... expected, cost less than expected, free loaner car, top notch assistance and best of all, my car looks fantastic. I highly recommend Casten Body Shop!" Read more

"... quality of work was excellent. I am a perfectionist and the Casten Team exceeded my expectations! I highly recommend them and will work with them ..." Read more

"... and handled my questions and concerns with care. They leave you feeling like youre in good hands in getting the repairs taken care of." Read more

"Faster than We expected and looks perfect. Well done"

"It was ready ahead of the time promised."

"Repair took a few days longer than was expected but was not a significant issue."

"Took an extra day, but that was fine for good quality work."

"Everything from the estimator to any single communication to the work itself was fantastic."

"10s from start to finish. Communication and quality of work top notch."

"Received calls hourlydaily as new news came in. Felt fully involved as each step of the repairs ..." Read more

"... professional. Always doing an outstanding job. And are very communicative through the repair process. I highly recommend Casten Auto Body." Read more

"Better communication required concerning backordered parts."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... she was treated with dignity by you and your team. She raved about the efficiency of your processes from the estimate, to project scheduling, and job ..." Read more

"The service went above and beyond. Excellent work, and excellent service."

"... expected, cost less than expected, free loaner car, top notch assistance and best of all, my car looks fantastic. I highly recommend Casten Body Shop!" Read more

"... quality of work was excellent. I am a perfectionist and the Casten Team exceeded my expectations! I highly recommend them and will work with them ..." Read more

"... and handled my questions and concerns with care. They leave you feeling like youre in good hands in getting the repairs taken care of." Read more

"Faster than We expected and looks perfect. Well done"

"It was ready ahead of the time promised."

"Repair took a few days longer than was expected but was not a significant issue."

"Took an extra day, but that was fine for good quality work."

"Everything from the estimator to any single communication to the work itself was fantastic."

"10s from start to finish. Communication and quality of work top notch."

"Received calls hourlydaily as new news came in. Felt fully involved as each step of the repairs ..." Read more

"... professional. Always doing an outstanding job. And are very communicative through the repair process. I highly recommend Casten Auto Body." Read more

"Better communication required concerning backordered parts."

Marisa (Honda owner) reviewed 8/24/26

We have used Casten Body Shop for five years!. They do the best job! Bill does a great job of coordinating the start to finish of repair!

Jeffery (Honda owner) reviewed 8/24/26

Krzysztof (Lexus owner) reviewed 8/18/26

Juan (Nissan owner) reviewed 8/17/26

The person who helped me was very friendly, and I’m very happy because the work was done very quickly—the car was ready in two days. I recommend them.

Nice work super fast

Nice work

Steve (Ford owner) reviewed 8/17/26

Sharon (Lexus owner) reviewed 8/13/26

Excellent work and service! From the start to the very end, communication and skills skills were top-notch

Greg815 (Chevrolet owner) reviewed 8/13/26

I was very pleased with the service I received. It was done in the time frame I was told and for the price I was quoted- ( neither of which seems to happen very often anymore). I will definitely recommend your shop to others. THANKS MUCH!!!

I was very pleased with the service I received at your Wauconda location . The time frame and price as quoted was dead on. I highly recommend your shop to anyone looking for auto body repair!!

Karen (Audi owner) reviewed 8/13/26

Great service!

Margie (Jeep owner) reviewed 8/10/26

Very pleased. Very good job. Above and beyond. Reasonably priced. Thank you!!

Very friendly and made me confident with leaving my very loved Jeep in their hands.

Michael (Jeep owner) reviewed 8/10/26

Very detailed and great work.

Cheri (Buick owner) reviewed 8/7/26

Lisa (Acura owner) reviewed 8/6/26

Nicole (Mazda owner) reviewed 8/5/26

I’d recommend you all day long.

Yes! Very please with the final product. Wish the accident never happened but the vehicle looks like it never did.

Need an “11” choice on that one. Bill was/is fantastic to work with.

Adna (Volkswagen owner) reviewed 8/3/26

Thank you for the quick turnaround and active communication. The vehicle looks great!

Susan (Honda owner) reviewed 8/3/26

Very good job!

James (Nissan owner) reviewed 8/3/26

J (Lincoln owner) reviewed 8/3/26

We have used Casten a few times over the years and they are the best!

Casten is the best and I will never go anywhere else!

Ann (Honda owner) reviewed 7/31/26

Bill was exceptional, great service.

Nancy (Honda owner) reviewed 7/29/26

Great experience. Customer service was excellent. I was kept informed of repair progress . Excellent repair done when promised and I would, and will recommend Casten Body Shop. Job well done!

Kristan (Mercedes-Benz owner) reviewed 7/27/26

Great job!!!

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view more shops in: Wauconda | 60084

The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Casten Body Shop-Wauconda

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Casten Body Shop-Wauconda

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Schedule an estimate appointment

Reviews (1,962)

1,747 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -