Casten Body Shop, Inc.-Lake Zurich

4.9 (3,131reviews)

98%

(847) 438-3030

230 Oakwood Rd, Lake Zurich, IL 60047

98%

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230 Oakwood Rd
Lake Zurich, IL 60047

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About Casten Body Shop, Inc.-Lake Zurich

See Photos

230 Oakwood Rd
Lake Zurich, IL 60047

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 68 years, 47 years at this location.

Casten Body Shop has been a family owned business for over 50 years. We take pride in servicing our customers to their fullest satisfaction. Our strengths are providing the best workmanship on all repairs. Our customers have full access through out the repairs of their vehicle thru text messages. A life time warranty comes with every repair. We offer photo estimates with our app we offer free pick up and delivery of your vehicle. we also offer free Casten body shop loaner car when available and scheduled with Casten

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Honda

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Infiniti

Jeep

Kia

Nissan

Nissan GTR

Ram

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Website

Reviews (3,131)

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Rating

2,901 Customers Rated

5 Stars

83.6% Complete

(2616)
4 Stars

6.8% Complete

(213)
3 Stars

0.8% Complete

(24)
2 Stars

0.6% Complete

(18)
1 Star

0.4% Complete

(14)
< 1 Star

0.5% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The repair work, including paint matching and bodywork, is frequently highlighted as exceptional. Communication is generally well-regarded, with many customers appreciating timely updates throughout the repair process, though some noted they had to initiate contact for status updates. Timeliness stands out as a strong point, with numerous customers receiving their vehicles ahead of schedule. Complimentary loaner cars, interior cleaning, and detailing upon vehicle return are repeatedly mentioned as unexpected and appreciated touches. A few customers pointed out areas for improvement, including more proactive communication during repairs and ensuring thorough quality inspections before vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend the shop.

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Service Quality
Timeliness

"... working and a part was missing. It appeared that the vehicle had not been properly inspected before it was returned to me. As a result, I had to return to the body shop ..." Read more

"Horrible paint appearance at components edges , spilled paint on grill, chipped paint on panel."

"... was bent and scratched along the passenger doors. The work was done perfectly. I highly recommend this shop — its the best service if youve been in a similar ..." Read more

"... to the body shop as the work was done very well. The staff is fantastic. The workmanship is impeccable. I would recommend no one but Casten. The vehicle ..." Read more

"The work performed on my car was fantastic. When I picked it up. It looked brand new again. What highly recommend ..." Read more

"... fast they really didn't need to!!!!!!!. I.........dropped it off on a Monday and it was ready for me on Wednesday!" Read more

"They obviously understand how to set expectations - estimate 10 days and get it fixed in 4"

"Very pleased- honest pricing, finished in half the time estimated and loved being able to use a loaner car. Certainly dont want to have to go back, ..." Read more

"Out of their control but it took over 2 months to get the part. Need more updates even if it was more delays."

"... vehicle was move through the process of being repaired. My vehicle is finished before promised, and delivered to my house as I was on vacation at a time to work was completed. ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness