Gerber Collision & Glass - Palatine

4.8 (4,171reviews)

97%

(847) 438-4303

20338 N Rand Rd, Palatine, IL 60074

97%

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20338 N Rand Rd
Palatine, IL 60074

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About Gerber Collision & Glass - Palatine

See Photos

20338 N Rand Rd
Palatine, IL 60074

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Palatine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (4,171)

Sort By:
Newest
Rating

3,581 Customers Rated

5 Stars

71.4% Complete

(2980)
4 Stars

9.5% Complete

(395)
3 Stars

1.8% Complete

(73)
2 Stars

1.2% Complete

(48)
1 Star

0.5% Complete

(21)
< 1 Star

1.5% Complete

(64)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and phone calls throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The front desk staff and overall team were frequently described as friendly, professional, and accommodating. Complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many customers. A few customers noted areas for improvement, including occasional miscommunications, portal update delays, and isolated concerns about repair quality requiring return visits.

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Timeliness
Communication

"The car looks great and was finished ahead of schedule."

"... regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as new!" Read more

"it was delayed and I had to pay extra for car rental"

"It only took 3 business days which was outstanding"

"My car was ready a few days later than promised, originally. But gerber offered to cover the extra days of rental ..." Read more

"I got text message updates throughout the process and was able to see some updates from the carwise ..." Read more

"... process much easier than it typically would have been. They took the time to explain each step in the process and kept me updated without any prompting on my end. ..." Read more

"... comments texts on the step by step repair on my vehicle. The communication was really good during the repair process. And the team at Gerber was awesome. Thanks Gerber ..." Read more

"Delays in parts ordering and terrible communication up until the day I picked up my car—had to call to find out if it was finally done bc ..." Read more

"Clear communication, regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as ..." Read more

Timeliness
Communication

Timeliness
Communication

"The car looks great and was finished ahead of schedule."

"... regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as new!" Read more

"it was delayed and I had to pay extra for car rental"

"It only took 3 business days which was outstanding"

"My car was ready a few days later than promised, originally. But gerber offered to cover the extra days of rental ..." Read more

"I got text message updates throughout the process and was able to see some updates from the carwise ..." Read more

"... process much easier than it typically would have been. They took the time to explain each step in the process and kept me updated without any prompting on my end. ..." Read more

"... comments texts on the step by step repair on my vehicle. The communication was really good during the repair process. And the team at Gerber was awesome. Thanks Gerber ..." Read more

"Delays in parts ordering and terrible communication up until the day I picked up my car—had to call to find out if it was finally done bc ..." Read more

"Clear communication, regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as ..." Read more

Joseph (Honda owner) reviewed 8/12/26

Great job and service…

They went above and beyond and the communication was excellent.

Great communication!

David (Mercedes-Benz owner) reviewed 8/11/26

Great experience with Palatine Gerber Collision & Glass. I was so upset that my car was damaged, but I wouldn't go to anywhere else, ever. Everytime I called to check in or return a message, Dominique was so polite, cheery, and pleasant. The crew kept me updated by text messages all along the way as well as voice messages from Robert and Julian keeping me always informed of the status of my repair. Two really incredible things that i want to point out as well... an after market front bumper was only approved by my insurance. When that bumper came in, and the Palatine crew put it on, they didn't like how it fit and looked, so they called my insurance and got them to approve a new bumper from the dealer. Another thing is this awesome crew, got my car repair finished a week early. Hands down, the best crew in town. My 2020 automobile looks brand new. Thanks for a great, remarkable, amazing experience-

Anna (Volkswagen owner) reviewed 8/11/26

Edwin (Chevrolet owner) reviewed 8/11/26

Work was done well and the car looked great upon completion of the work. Staff was very pleasant to work with. Thanks.

Faith (Acura owner) reviewed 8/10/26

Sakina (Toyota owner) reviewed 8/10/26

Bogdan (Nissan owner) reviewed 8/10/26

Daniel (Honda owner) reviewed 8/8/26

Everyone I spoke to was super kind and helpful as a 17 year old who has never had to deal with this I appreciate everyone’s understanding and I appreciate everyone there id like to give a shoutout to Dominique she was who I spoke to the most she was very helpful and made sure I was up to date on everything and I would I trust this gerber in the future if something where to happen again GO TEAM

Jeannie (Toyota owner) reviewed 8/7/26

My sister brought her car in once to you guys and she’s the one who told me about you. She was correct. Very efficient, very fast, very good and very nice.

Super nice…super quick…great Job! Thank you very much!

Again, super nice and professional. The way companies used to be run. It’s nice to see some still are.

Erin (Acura owner) reviewed 8/6/26

From start to finish everything went great. Very good communication by everyone in the shop. Thank you again!

Shop was great to deal with.

Griselda (Nissan owner) reviewed 8/6/26

I was very satisfied m. Thank you

Muliani (Honda owner) reviewed 8/6/26

Absolutely !

my stolen catalytic converter was fixed quick but Gerber unable to help me put a protection on my new parts. With the theft that has been going on a lot, I would expect GERBER offer a cat's protection to avoid another theft in the future. I think GERBER should offer that all the cars that has stolen catalytic.

the staff were very helpful and the work was done very quick. Thank U

Shalin (Kia owner) reviewed 8/6/26

Audrey (Toyota owner) reviewed 8/6/26

Always efficient and thorough. Very helpful and knowledgeable staff.

Very efficient, knowledgeable, and friendly.

Very satisfied. No hidden costs, quality work.

Olivia (Mazda owner) reviewed 8/6/26

Everything all good everyone nice thank you!

Very nice nd friendly

Joseph (Buick owner) reviewed 8/5/26

Linda Clawes & Richa (Jeep owner) reviewed 8/5/26

Taylor (Jeep owner) reviewed 8/4/26

Nikhil (Honda owner) reviewed 7/30/26

Steven (Kia owner) reviewed 7/29/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Gerber Collision & Glass - Palatine

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Palatine

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,171)

3,581 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0