Gerber Collision & Glass - Palatine
20338 N Rand Rd,
Palatine,
IL
60074
USA
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Palatine offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and phone calls throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The front desk staff and overall team were frequently described as friendly, professional, and accommodating. Complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many customers. A few customers noted areas for improvement, including occasional miscommunications, portal update delays, and isolated concerns about repair quality requiring return visits.
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Timeliness
"The car looks great and was finished ahead of schedule."
"... regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as new!"
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"it was delayed and I had to pay extra for car rental"
"It only took 3 business days which was outstanding"
"My car was ready a few days later than promised, originally. But gerber offered to cover the extra days of rental ..."
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"I got text message updates throughout the process and was able to see some updates from the carwise ..."
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"... process much easier than it typically would have been. They took the time to explain each step in the process and kept me updated without any prompting on my end. ..."
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"... comments texts on the step by step repair on my vehicle. The communication was really good during the repair process. And the team at Gerber was awesome. Thanks Gerber ..."
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"Delays in parts ordering and terrible communication up until the day I picked up my car—had to call to find out if it was finally done bc ..."
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"Clear communication, regular updates, fast and friendly customer service. Repairs completed early. Vehicle retuned good as ..."
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Kathleen
(Buick owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
I have already recommended a friend.
Repair Quality - 5.0/5.0 -
They are always so nice and accommodating.
Customer Service - 5.0/5.0 -
Again, nice and helpful.
Terry
(Chevrolet owner)
reviewed 8/24/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Surasak
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Craig
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service. Speedy repair.
Customer Service - 4.5/5.0 -
Friendly and professional
Returned Clean
Patrick
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication, high quality repairs, and amazing customer service
Customer Service - 5.0/5.0
Returned Clean
Mark
(Subaru owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Onnastasia
(Buick owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Did a wonderful job on the vehicle, I’m only giving it 8 because it took longer than the agreed time.
Customer Service - 4.0/5.0 -
Again it’s just the timing of the service otherwise wonderful customer service
Returned Clean
Hilda
(GMC owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(Cadillac owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Robert, Dominique & Julien were all professional, competent and friendly. The work on my car was really good. Once again, I’m happy to do business with Gerber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Faith
(Acura owner)
reviewed 8/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Nancy
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Steven
(Nissan owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joshua
(BMW owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
Great people to work with! Car was ready earlier than expected!
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Mazie
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Andrew
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Kathleen
(Subaru owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Very kind. Very reassuring about process. Returned quicker than other company had told me. Car very clean.
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Wonderful customer service
Customer Service - 5.0/5.0
Anna
(Volkswagen owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Chevrolet owner)
reviewed 8/14/26
My Experience - 5.0/5.0 -
Job well done. They kept me apprised throughout the process. Vehicle was cleaned in and out before pickup.
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