Auto Collision Rebuilders

5.0 (543reviews)
100%
246 N. Woodwork Ln,  Palatine,  IL  60067

Auto Collision Repair, Auto Glass & Windshield Replacement, Paint, Dent, & Scratch Refinishing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:30 am - 12:00 pm
* Holiday hours may differ.

Reviews (543)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new after service. The team receives high marks for clear, proactive communication, including timely text updates and thorough explanations of repairs. Timeliness is a frequent highlight, with several customers pleasantly surprised their cars were completed ahead of schedule. Customers also appreciate the bonus of receiving their vehicles cleaned inside and out. A few customers noted improvement areas directly from their experiences, including limited appointment availability and occasional delays, though these were generally handled with proper notifications and professionalism.
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"Repairs looked amazing. They had quick service and always answered the phone when I called. They ..." Read more
"The repair was like new condition."
"All work was handled professionally, with care, and with top quality!"
"The job was done well. The staff were friendly and helpful. The level of communication was great."
"Like no incident happened!! Best!!"
"They finished the repairs a week ahead of the estimate and my Forester looks good as new."
"One day early! Very nice."
"The car came out beautiful and was done sooner than expected. We are very happy with our experience at this shop. ..." Read more
"... after the job was done they deep cleaned my car also my car was ready two days before the original due date." Read more
"... was out of their control, they updated me and then it was done ahead of the new estimated completion date" Read more
"The communication was great! The work was done thoroughly and the car came back cleaner than when it arrived! ..." Read more
"Excellent customer service, communication and transparency."
"Communicated clearly when there was a delay, and kept me informed the whole way"
"The team communicated and addressed all the auto parts and repairs necessary to get my car back on the road. I trust ..." Read more
"Great communication"

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

My Experience

I was very happy with the customer service as well as the great job on my car inside and out. It looks like a new car. They went the extra mile and vacuumed the inside (which needed it) and I had would highly revommend their service. Thank you

My Experience

We could not be happier with our experience at Auto Collision Rebuilders! From beginning to end, their service was truly exceptional. Everyone was incredibly professional, friendly, and easy to communicate with, and they kept us updated every step of the way. One of the things we appreciated most was how they handled the communication with our insurance company for us. Insurance can be such a stressful and time-consuming part of having a vehicle repaired, so having their team take care of that process made everything so much easier and gave us one less thing to worry about. Our vehicle needed the hood replaced, and when we picked it up, it honestly looked brand new. The repair work was beautiful, and the attention to detail went far beyond what we expected. The car was detailed and spotless, and they even placed protective plastic and paper mats inside to make sure our interior and floor mats stayed clean. Those small touches really showed how much care they put into their work and their customers’ vehicles. They made the entire process incredibly smooth, got us in and out without any hassle, and even had our vehicle finished a full day earlier than expected! It is rare to find a business that combines excellent workmanship with such great customer service and communication. Thank you to the entire Auto Collision Rebuilders team for taking such great care of us and our vehicle. We truly appreciate everything you did and would absolutely recommend you to anyone needing collision repair. You made what could have been a stressful experience feel completely effortless!

Likely to Recommend

Definitely

Repair Quality

I thank you for keeping me well informed and doing a great job on my car!! Good experience 😊

Customer Service

Was very good!

Returned Clean

My Experience

My car looked brand new. Wow. The process was very well managed and professional. Communication was excellent and Juan also went above and beyond to make sure the Enterprise rental pickup was completed. So much better than experience we had with Gerber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service in all respects.

My Experience

Likely to Recommend

Repair Quality

They were very professional.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Eficiencia i velocidad muy amables tanbien

Likely to Recommend

Si con mucho gusto

Repair Quality

Eficiencia

Customer Service

Rapides i eficiencia

Returned Clean

My Experience

You guys do a great job! Keep up the good work!

My Experience

Excellent customer service, communication and transparency.

Likely to Recommend

Repair Quality

Excellent and my CX5 looks brand new

Customer Service

Returned Clean

Likely to Recommend

Very satisfied

Repair Quality

Can’t tell there was any damage at all, matched paint perfectly

Customer Service

Communicated clearly when there was a delay, and kept me informed the whole way

Returned Clean

My Experience

They were wonderful to work with. On the first visit I was provided with a written quote, date to start and finish as well as description of the intended work. The repair was perfect. Completed on time and as quoted.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I really appreciated their speedy service. They also fixed a few scratches on my car which was a pleasant surprise.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Everything was smooth. Everyone was professional and friendly.

Returned Clean

My Experience

My Experience

My car looks fantastic. You’d never know there had been a collision. The personnel were friendly, knowledgeable and accommodating.

Likely to Recommend

Repair Quality

The job was done well. The staff were friendly and helpful. The level of communication was great.

Customer Service

Returned Clean

My Experience

Ok so far. Juan and Julie were very easy to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean