Gerber Collision & Glass - Schaumburg/Woodfield

4.9 (6,345reviews)
97%
1001 Remington Rd,  Schaumburg,  IL  60173
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Gerber Collision & Glass - Schaumburg/Woodfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Nissan
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Reviews (6,345)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication stands out as a top strength, with customers appreciating regular text and phone updates throughout the repair process. Many vehicles were completed ahead of schedule, exceeding timeliness expectations. A few customers noted areas for improvement, including occasional delays in parts availability, limited proactive communication in isolated cases, and minor finishing details missed at vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... additional cost. The results exceeded my expectations, my car was returned looking brand new, just as many other online reviews had described. The Schaumburg ..." Read more
"... completed my service 4 days before the expected date. The repair was fantastic as my car looks like new now and I really love it. They even clean up the interior ..." Read more
"Finished in half the estimated time, completely handled my car rental. The workmanship was top notch. Great ..." Read more
"Repair quality, service, timeline, and communications could not have been better."
"Work was done quickly and expertly. Communication was fantastic, I would absolutely use Gerber again. Ive ..." Read more
"... knowledgeable, and helpful. The service was very quick too. They completed my service 4 days before the expected date. The repair was fantastic as my car looks like ..." Read more
"This went for 45 days. We thought it was only two weeks the most"
"No it was not I needed to argue to get on the time it was promised for"
"Vehicle was promised on a certain day but they completed it earlier than expected. Exceeds my expectations"
"took forever to get parts, and then gerber mechanic was hurt and couldn't install."
"Best communication ever! Thank you for all the text updates and responsiveness to phone calls!"
"Very satisfied as I used you guys in the past your professionalism attention to detail and updates. Hands-down are very well executed."
"The repair to the car was good; however, the communication was poor. I found myself having to call the shop to find out the status of the car. ..." Read more
"I was called sometimes 2x a week with an update. They kept me informed on where they were in the process."
"Excellent communication. Always told me what to expect next. And my son was unable to get to the shop to ..." Read more

My Experience

Thank you for your service. Each time I am very satisfied with the level of professionalism and swiftness of the team. I always know I can count on this business to meet my vehicle needs. Again, thank you so much for repairing my car!

My Experience

Quick and professional!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication updates as repairs were made.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous and helpful staff. Workmanship of the technicians is outstanding Ten out of ten on our experience at 1001 Remington Road Scahumburg IL 60173.

Likely to Recommend

Efficient team

Repair Quality

All members of the team at 1001 Remington Rd Schaumburg are outstanding in customer service. Very courteous and thorough professionals The technicians did an excellent job.

Customer Service

All the staff at 1001 Remington rd Schaumburg are outstanding. Very courteous and efficient. The technicians did an excellent job of repair work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is only for the Schaumburg location. I cant comment on the other locations.

Repair Quality

There are a couple of spots on the roof that wasn't smooth. Looks like some dirt got underneath the paint. They could've smoothed it out. I brought it up to the estimator and he said it's just chips on the paint.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Corrected what I need done and I am very pleased with the overall service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent work my second repair at this shop

Likely to Recommend

Repair Quality

excellent job -thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Guys are great. Car looks great and did a phenomenal job

Likely to Recommend

Repair Quality

Very great job. Appreciate the explaination. Car looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

High recommend Gerber Collision & Glass shop in Schaumburg to friend or family members. Staff was very nice to work with and helped provide progress updated as parts came in and repairs were worked on. Positive experience and there was thorough inspection to know what needed to be repaired.

Likely to Recommend

High recommend Gerber Collision & Glass shop in Schaumburg to friend or family members. Staff was very nice to work with and helped provide progress updated as parts came in and repairs were worked on. Positive experience and there was thorough inspection to know what needed to be repaired.

Repair Quality

Customer Service

High recommend Gerber Collision & Glass shop in Schaumburg to friend or family members. Staff was very nice to work with and helped provide progress updated as parts came in and repairs were worked on. Positive experience and there was thorough inspection to know what needed to be repaired.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

work is thorough, staff are friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

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