Gerber Collision & Glass - Crystal Lake

4.9 (8,355reviews)

97%

(815) 455-4050

6200 Berkshire Dr, Crystal Lake, IL 60014

97%

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6200 Berkshire Dr
Crystal Lake, IL 60014

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About Gerber Collision & Glass - Crystal Lake

See Photos

6200 Berkshire Dr
Crystal Lake, IL 60014

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Crystal Lake offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (8,355)

Sort By:
Newest
Rating

7,065 Customers Rated

5 Stars

72.7% Complete

(6074)
4 Stars

7.8% Complete

(654)
3 Stars

1.5% Complete

(123)
2 Stars

1% Complete

(87)
1 Star

0.4% Complete

(34)
< 1 Star

1.1% Complete

(93)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with frequent updates via calls and texts keeping customers informed throughout the process. Timeliness is widely celebrated, as numerous customers received their vehicles ahead of schedule. The professionalism and friendliness of the entire team, from front desk to estimators, is repeatedly highlighted. A few customers noted improvement opportunities around parts delays causing extended timelines, occasional miscommunication on completion dates, and rare quality touch-up issues - all shared directly from customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"... highly recommend them—100%! The service is excellent, the quality of repairs is outstanding, and their approach to customer care truly stands out. I wish more services ..." Read more

"... The staff was very accommodating and friendly, and the repair is perfect! Thank you so much!" Read more

"The repairs are fabulous, and I got the car back much earlier than promised."

"... estimates on repairs. Upon completion of repairs , I was impressed on the quality of workmanship for restoring body contours to original appearances and also the ..." Read more

"Our car is new again. Thanks so much and you even cleaned it! You guys are awesome."

"Completed before expected time."

"It was ready sooner than was initially said."

"Actually 4 days early."

"Promised 7-10 days. Actual time was 1 month."

"Waiting for parts pushed back promised date."

"... their obvious commitments to take care of you. Then they keep in contact with you so you know what is happening and respond to your questions right away. You have ..." Read more

"Communications about the repair were very useful and with appropriate frequency. The associates are friendly, ..." Read more

"Several calls from Gerber stating completion dates that were not fulfilled."

"I will said miscommunication for sure .."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... highly recommend them—100%! The service is excellent, the quality of repairs is outstanding, and their approach to customer care truly stands out. I wish more services ..." Read more

"... The staff was very accommodating and friendly, and the repair is perfect! Thank you so much!" Read more

"The repairs are fabulous, and I got the car back much earlier than promised."

"... estimates on repairs. Upon completion of repairs , I was impressed on the quality of workmanship for restoring body contours to original appearances and also the ..." Read more

"Our car is new again. Thanks so much and you even cleaned it! You guys are awesome."

"Completed before expected time."

"It was ready sooner than was initially said."

"Actually 4 days early."

"Promised 7-10 days. Actual time was 1 month."

"Waiting for parts pushed back promised date."

"... their obvious commitments to take care of you. Then they keep in contact with you so you know what is happening and respond to your questions right away. You have ..." Read more

"Communications about the repair were very useful and with appropriate frequency. The associates are friendly, ..." Read more

"Several calls from Gerber stating completion dates that were not fulfilled."

"I will said miscommunication for sure .."

Jessica (Acura owner) reviewed 8/13/26

Gisel (Kia owner) reviewed 8/13/26

Great work

Ryan (Ford owner) reviewed 8/13/26

Alfred (Chevrolet owner) reviewed 8/10/26

Thanks for the great service and Gerry for updating me when needed

Gerry was great and updates on car was excellent

Updates were provided and customer service was excellent

Mike (Honda owner) reviewed 8/10/26

Cheryl (Chevrolet owner) reviewed 8/10/26

Sally (Toyota owner) reviewed 8/8/26

Michael (Jeep owner) reviewed 8/7/26

Professionalism and Communication was at the fore front of great service.

The Best

Joyce (Chevrolet owner) reviewed 8/7/26

Michael-And-Renee (Subaru owner) reviewed 8/7/26

Missing emblem

Michael (Honda owner) reviewed 8/6/26

Everyone was very helpful to make the repair process very easy. Tiffany was great at keeping me informed about the progress of my repairs and was a pleasure to work with.

Andrea (Honda owner) reviewed 8/6/26

Everyone there was very professional and courteous. Cristian stayed on top of everything and my car was done sooner than expected!

Peter (Nissan owner) reviewed 8/6/26

Good communications, great job, good customer service

Professional, timely and great work.

Richard (Mercedes-Benz owner) reviewed 8/5/26

Excellent work, communication, and work was completed earlier than original quoted. All around great job!

Kathleen (Lexus owner) reviewed 8/5/26

Excellent work and friendly staff

Melissa (Honda owner) reviewed 8/3/26

Joan (Nissan owner) reviewed 8/3/26

Shirley (Acura owner) reviewed 8/3/26

Ben (Nissan owner) reviewed 8/3/26

I clamps person. Christian was very good. Let me know when everything would be completed and all the parts were ready. It went to drop off the car. He did a very thorough job and I got my car back on the day. It was promised I would highly recommend Gerber Collision An glass in the future. Thank you BenBaylen. Ps was trying to do a survey with the card that was in the paperwork but it said it wasn’t valid survey that it said you had a chance to win a $50 Visa card, but I was unable to do it.

Everything was great it looked like a new car

The girl at the desk was great an so was the guy who gave the repair quote

Glen (Jeep owner) reviewed 8/3/26

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Gerber Collision & Glass - Crystal Lake

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Crystal Lake

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (8,355)

7,065 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -