Gerber Collision & Glass - Crystal Lake
6200 Berkshire Dr,
Crystal Lake,
IL
60014
USA
Gerber Collision & Glass - Crystal Lake offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with frequent updates via calls and texts keeping customers informed throughout the process. Timeliness is widely celebrated, as numerous customers received their vehicles ahead of schedule. The professionalism and friendliness of the entire team, from front desk to estimators, is repeatedly highlighted. A few customers noted improvement opportunities around parts delays causing extended timelines, occasional miscommunication on completion dates, and rare quality touch-up issues - all shared directly from customer comments.
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Service Quality
"... highly recommend them—100%! The service is excellent, the quality of repairs is outstanding, and their approach to customer care truly stands out. I wish more services ..."
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"... The staff was very accommodating and friendly, and the repair is perfect! Thank you so much!"
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"The repairs are fabulous, and I got the car back much earlier than promised."
"... estimates on repairs. Upon completion of repairs , I was impressed on the quality of workmanship for restoring body contours to original appearances and also the ..."
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"Our car is new again. Thanks so much and you even cleaned it! You guys are awesome."
"Completed before expected time."
"It was ready sooner than was initially said."
"Actually 4 days early."
"Promised 7-10 days. Actual time was 1 month."
"Waiting for parts pushed back promised date."
"... their obvious commitments to take care of you. Then they keep in contact with you so you know what is happening and respond to your questions right away. You have ..."
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"Communications about the repair were very useful and with appropriate frequency. The associates are friendly, ..."
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"Several calls from Gerber stating completion dates that were not fulfilled."
"I will said miscommunication for sure .."
Craig
(Ford owner)
reviewed 8/14/26
My Experience - 5.0/5.0 -
Everyone was very polite was well informed as to the progress of repairs very happy with the results
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Scott
(Toyota owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Caroline
(Toyota owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
My car looks brand new. They did a GREAT job.
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Jessica
(Acura owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gisel
(Kia owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Alfred
(Chevrolet owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0 -
Thanks for the great service and Gerry for updating me when needed
Repair Quality - 5.0/5.0 -
Gerry was great and updates on car was excellent
Customer Service - 5.0/5.0 -
Updates were provided and customer service was excellent
Returned Clean
Mike
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cheryl
(Chevrolet owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sally
(Toyota owner)
reviewed 8/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Michael
(Jeep owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professionalism and Communication was at the fore front of great service.
Customer Service - 5.0/5.0 -
The Best
Joyce
(Chevrolet owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael-And-Renee
(Subaru owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Missing emblem
Customer Service - 5.0/5.0
Michael
(Honda owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very helpful to make the repair process very easy. Tiffany was great at keeping me informed about the progress of my repairs and was a pleasure to work with.
Andrea
(Honda owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Everyone there was very professional and courteous. Cristian stayed on top of everything and my car was done sooner than expected!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Peter
(Nissan owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Good communications, great job, good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, timely and great work.
Customer Service - 5.0/5.0
Returned Clean
Richard
(Mercedes-Benz owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
Excellent work, communication, and work was completed earlier than original quoted. All around great job!
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Kathleen
(Lexus owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
Excellent work and friendly staff
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Joan
(Nissan owner)
reviewed 8/3/26