Gerber Collision & Glass - Woodstock (Il)

4.9 (641reviews)
97%
10200 US Hwy 14,  Woodstock,  IL  60098
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Woodstock offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (641)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. Customers frequently commend the friendly, professional, and knowledgeable staff, noting they were kept informed throughout the entire repair process via calls and texts. The quality of bodywork, paint matching, and interior detailing received high acclaim. Several customers noted going above and beyond expectations, including complimentary interior cleaning and detailing. A small number of customers noted areas for improvement, including occasional difficulty reaching staff for updates, minor cleanliness oversights, and isolated repair concerns - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"The staff on site were ALL extremely professional, knowledgeable and friendly. From the moment I walked in the door, the receptionist ..." Read more
"Truly top-notch service! Beautiful repair work, excellent paint matching, and professional, friendly staff. They went above and beyond, even detailing my car. ..." Read more
"The quality of the work was exceptional. My car looks brand new."
"They did an amazing job and took less time than I had expected. They were also very transparent and prompt regarding ..." Read more
"... time we used Gerber and both times have been great. Efficient...polite....great service...great car repair. I would recommend Gerber for a hassle free repair. ..." Read more
"The vehicle was actually done a day earlier than what they anticipated and it wasnt because they rushed it and did a bad ..." Read more
"Gerber collision did an amazing job on my car! They completed it a week before schedule and were so very informative along the way and explained all of the work they ..." Read more
"... job explaining the process every step of the way. My repair was done in a timely fashion and my car looks better than ever. I am so happy with the team there! They really do ..." Read more
"They finished my car early and it looks great!!"
"Two weeks sooner than expected"
"I was kept updated all the way through the process and communication was excellent"
"... Woodstock location is simply the BEST! They were great at communicating and made my repair seamless! I felt heard with all of my concerns and they did ..." Read more
"... me informed throughout the entire process. Their communication was excellent, and the quality of their work exceeded my expectations. My car looks incredible, and I'm so glad I chose ..." Read more
"I would get daily texts in regards to progress with my vehicle"
"I was notified about every step of car repair, since the car arrived to the shop , several times along , including estimated ..." Read more

Likely to Recommend

Repair Quality

Too early to talk about long term put my headlight beam doesn’t align with other headlight beam

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very professional, informative and made the entire process easy to deal with. The single best experience I have had at a collision repair shop.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber is very caring and compassionate about their customers they keep you updated on the progress of your repairs my car look brand new. Thank you Gerber Family

Likely to Recommend

Repair Quality

You guys were very he

Customer Service

You were very helpful and caring and kept me updated on all repairs. Thank you for a wonderful experience

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon and his crew were great! Brandon is helpful and extremely professional! Pleasure doing business with him!

Likely to Recommend

Absolutely would take my car to Woodstock Gerber

Repair Quality

Great workers at this location! Brandon is extremely professional at his job

Customer Service

Sam was great on on top of everything

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whole team at Woodstock were very professional and accommodating. Pleasure to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Brandon and Sam did an awesome experience for me in taking care of my needs while waiting for my car to be fixed!

Likely to Recommend

Repair Quality

Everything was wonderful & easy. Great communication & friendly staff.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The receptionist, Sam, was very welcoming and super sweet. Brandon and Mike took care of slight imperfections I noted, and made sure I was satisfied with their work.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon & Sam were great to deal with. Shop took great care of my Honda. Thx!

Likely to Recommend

Great service

Repair Quality

The car is great & people at the shop were very friendly.

Customer Service

Sam in the office was very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber collision did an amazing job on my car! They completed it a week before schedule and we’re so very informative along the way and explained all of the work they would be doing. Highly recommend and will definitely go back for any future repairs needed on any of my vehicles!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing a very fine repair job. We are very pleased with your very professional work. Again, many thanks. Byron Behrens

Likely to Recommend

We were satisfied.

Repair Quality

See my past comments of satisfaction. Byron

Customer Service

I previously indicated complete satisfaction and would recommend Gerber.. Byron Behrens

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Sam and Brandon were both so kind, helpful and accommodating. I felt very comfortable dealing with them.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sam provided excellent customer service from the vey beginning. Brandon kept me updated every step of the way. Everyone who was involved with fixing my car did an excellent job.

Customer Service

Sam and Brandon were excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They did a great job keeping us updated on the progress of our vehicle.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely amazing service. The entire staff was so helpful, kind and sincere. So refreshing!!! Thank you!

My Experience

As a RAM owner, I had a great experience with Gerber Collision & Glass. The communication was excellent throughout the entire process, and my windshield repair was completed quickly. My truck was returned to me looking great, and the work was done very well. Brandon was my estimator, and I appreciated how honest, helpful, and straightforward he was. The ladies in the office also went above and beyond. They were very responsive and even allowed me to borrow a phone charger while I was there. This location is clearly managed very well, and I would definitely recommend them.

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