Crash Champions #0802 McHenry

4.8 (1,098reviews)
96%
1811 W. Illinois Route 120,  Mchenry,  IL  60051
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In operation 3 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,098)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates through texts, emails, and phone calls that keep them informed throughout the repair process. The timeliness of repairs receives excellent feedback, with many vehicles completed ahead of schedule or exactly when promised. Customers frequently mention how their vehicles look brand new after repairs, with high-quality workmanship that often exceeds expectations. The cleanliness of returned vehicles is also noted positively, with many cars being cleaner than when dropped off. While there are occasional mentions of minor issues requiring return visits, the overall sentiment reflects strong customer satisfaction and high likelihood of recommending the service to others.
AI-Generated from reviews written in the last 12 months
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"The work was completed with excellent quality and right on time."
"The work was exceptional. Looks like a brand new car."
"Lastly the paint work was perfect, along with the paint match and luster."
"So professional & great repair job, and I got my car back much sooner than expected!"
"The work is flawless! The people are kind and helpful. We've had several projects done by Crash Champions.each ..." Read more
"Then being able to leave it for the day, getting a call 4 hours later and saying it was done and looked great"
"So professional & great repair job, and I got my car back much sooner than expected!"
"The car was repaired 3 days ahead of schedule. My car looks great."
"They kept me informed along the way and completed the work quicker than quoted!"
"Much earlier than I expected. Extremely satisfied."
"Communication was EXCELLENT! I never had to ask i got step by step updates."
"Amazing customer service with an emphasis on communication Thank you"
"They kept us updated every step of the way."
"This was very easy and everything was well communicated."

My Experience

Repair was quick and efficient. Really liked the communication and status updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely the best customer service experience we’ve ever had. Melissa was especially awesome with her knowledge and communication from start to finish. No one wants to need collision repair, but if it has to happen this is the place to go to. The front office was also very friendly and knowledgeable and it was a pleasure from the front door experience all the way through picking up the vehicle. I highly recommend them.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was fine considering insurance paid for it however the hood does not line up properly anymore & now my horn sounds muffles

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for the great customer service and support! Highly recommend crash champions!

My Experience

My Experience

My Experience

Rob and Rick were very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service, our truck was completed ahead of schedule. Truck looks great, easy process all the way

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rob was extremely professional and made me feel like an important customer. The work was quality and we were completely satisfied.

Likely to Recommend

Repair Quality

Rob was great to work with and the job was done extremely well

Customer Service

Rob and everyone in the office was truly professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely would recommend! The staff is awesome

Repair Quality

There are still a few adjustments needed and was told they would be handled! Other than receiving the vehicle with 80mi of fuel back everything was great! Melissa was very knowledgable and took care of everything so I had no concerns!

Customer Service

There are still a few adjustments needed and was told they would be handled! Other than receiving the vehicle with 80mi of fuel back everything was great! Melissa was very knowledgable and took care of everything so I had no concerns!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks beautiful, and I was continually kept up to date with the progress.

Likely to Recommend

I have already recommended Crash Champions to someone!

Repair Quality

Rob guided me through every step from the estimated cost to the final completion!

Customer Service

It was excellent from beginning to end!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very accommodating, nice people to work with

Likely to Recommend

Repair Quality

Did what they said, and friendly staff

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, fast and detailed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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