Caliber - Crystal Lake
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with and kept me informed of my car repairs
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the staff was awesome
Customer Service - 5.0/5.0 -
staff was all amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Only thing that was a little obnoxious was that I was informed it was done like 5 mins before you closed. Which meant I had to pick it up the next day, which isn't great when I have a rental car. Maybe that's just when things were finished, if so, then it's whatever. Other than that, everything went great.
Returned Clean
My Experience - 5.0/5.0 -
Outside of Bluetooth error I am very happy with the repair. It looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and respectful all the time through out the process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful and good service.
My Experience - 5.0/5.0 -
Repairs were very satisfactory. Front office staff was personable and professional. Every part of experience from initial estimate to finished repair well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Staff was very professional and informative on what needed to be done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Solid team at this facility.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Unfortunately my second visit but they did another fantastic job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job once again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience at this collision center after my car suffered hail damage. They did an excellent job with the repairs — my car looks absolutely amazing! I also really appreciated that they washed the car and even cleaned the inside. Everything was done professionally and with great attention to detail. Highly recommend this place to anyone needing quality work and great customer service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Appreciate the updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have not driven very much yet but the body work and repairs all look very good, like manufacturer made. Very pleased with service and repairs. Regards, Randy
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend them every time
Repair Quality - 5.0/5.0 -
Very professional and informative as well as genuinely nice