Caliber - Crystal Lake

4.8 (2,261reviews)
96%
5702 S. Route 31,  Crystal Lake,  IL  60014
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,261)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Many customers were pleasantly surprised by complimentary interior and exterior cleaning. Timeliness is largely viewed positively, with several vehicles completed ahead of schedule. Customers also appreciate the seamless coordination with insurance and rental car companies. A few customers noted areas for improvement directly from their feedback, including more consistent communication when completion dates change, ensuring all repairs are fully completed before vehicle pickup, and greater care in protecting vehicle interiors during the repair process.
AI-Generated from reviews written in the last 12 months
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"Everything looks great! Extremely satisfied. Thank you"
"... anytime soon but I would use them again hands down. My pearl looks brand new again! I also appreciate the information regarding how to ..." Read more
"1 scratch is still on the car and the door trim at the top the passengers side was not popped in"
"Professional. Polite. Excellent service. I am very happy . My car is awesome. You washed my car and cleaned the inside also. Very ..." Read more
"... and tell you, your truck is done and its not then they use touchup paint on the tailgate and not repaint the tailgate and its not up to standard" Read more
"The customer service was outstanding! I was provided with updates, even when those updates meant that the estimated completion date needed to ..." Read more
"Amazing communication multiple times a week with updates. Answered any questions. Great service"
"... repair shop that I had previously gone to in the past. They were extremely communicative, respectful, and were able to describe any and all information ..." Read more
"... seemed strange to find out about this on pick up day. Communication after that was sparse." Read more
"Loved the text communication during the whole process!"

My Experience

My Experience

Great work. Perfect customer service. Professional, professional, professional! Each time we use them, everything is top level. It’s wonderful to have a place like this to go to and to recommend to friends and family.

My Experience

Caliber was wonderful. Always keeping us updated on the progress of the repairs. Very friendly and professional. We would not hesitate to recommend Caliber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

My vehicle was hit on the passenger door side and had to choose a place to have it fixed. Never used caliber before, but saw good reviews. I brought the car there and I was informed that their paint department was having issue with the paint drying. Although it did take longer than expected. They did it right and I was very.happy with their service that two months later I had to bring the car back because of another accident to the front of my car and what they did previously, I trusted they would do great again and they did. Angela was very nice and kept me updated

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was transferred from the Woodridge Calibers to Crystal Lake so only spoke with repair personnel by phone. Quality of work seemed good.

Customer Service

The Crystal Lake personnel kept me informed as to progress every few days. Woodridge personnel had little knowledge of progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber folks were all incredibly friendly, accommodating and informative. They were receptive to my safety concerns, made sure to double-check everything, and addressed the items missed by the insurance inspection.

Customer Service

Everyone was kind and helpful. I was kept up to date all along the repair process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The workmanship was great, it took too long to repair, but I know that was due to a delay with some parts. When there were going to be continuous delays, i would have preferred receiving a phone call as opposed to just a text message. Very friendly staff.

Customer Service

Everyone was very friendly, but as I said earlier - I would’ve preferred a phone call when the car was continuously delayed as opposed to a text message

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Amazing experience from beginning to end! I was so impressed. Thank you so much!

My Experience

Great staff, great team and kept me in the loop thru the entire process via text. When vehicle was repaired I got a call to picking up. Repairs made the front end look new!

My Experience

From the initial phone call to the final pick up, to all the messages in between, the service at Caliber was excellent. Everyone I had contact with served their role with kindness, professionalism and respect. Everyone made me feel seen, comfortable and valued. I felt confident that my car was in good hands throughout the whole process. Thank you, Caliber!

Likely to Recommend

Repair Quality

professional and customer service oriented oriented

Customer Service

received follow up communication in reference to my vehicle

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The best service. Loved that you texted with updates. A very smooth process,

My Experience

Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Very likely. I had a great experience with Caliber Collision in comparison to another repair shop that I had previously gone to in the past. They were extremely communicative, respectful, and were able to describe any and all information to me regarding the car repair. From start to finish it was a 10/10 experience that i would be happy to recommend to all family and friends of mine.

Repair Quality

Everything looks great! Extremely satisfied. Thank you

Customer Service

extremely satisfied with the customer support. They notified me every single step of the way and was very transparent with all fixes.

Kept me Informed?

Yes

Ready on Time?

Yes

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