Herrick Auto Rebuilders, Inc.

4.9 (626reviews)
100%
634 W. Terra Cotta Ave.,  Crystal Lake,  IL  60014
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Shop AssistantSparkles

In operation 78 years.

We've been repairing vehicles for more than 75 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Herrick Auto Rebuilders, we have a team of I-Car & ASE certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new in pre a collision condition. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the McHenry County area. Voted "Best of the Fox", 17 years in a row! It is your right to choose any body shop to repair your vehicle, we welcome all major insurance carriers for your collision needs. 'COLLISION REPAIR WITH CARE"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru
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Reviews (626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or even better than before. The team receives high marks for outstanding communication, including frequent text and phone updates throughout the repair process. Timeliness is largely commended, with several customers noting early completions, though some experienced delays due to parts availability - a factor customers acknowledged was outside the shop's control. The friendly, professional, and customer-first attitude of the staff is a recurring highlight, along with the added touch of returning vehicles cleaned inside and out. A few customers noted isolated communication gaps or incomplete work requests, reflecting areas where customers felt the experience could be further refined.
AI-Generated from reviews written in the last 12 months
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"The work was perfectly completed."
"... team worked hard to make my car look amazing and didnt shortcut or cheap out on parts and repairs. I would highly recommend you to anyone who wants ..." Read more
"... adjusted the seat vests to spec after the accident. Their attention to detail is impeccable. I will not go anywhere else for body work ever again. ..." Read more
"Herrick's work was excellent! I was pleasantly surprised and impressed that they even cleaned and vacuumed ..." Read more
"At the end of the day, excellent work was done by Herrick on the vehicle itself. However, communication was definitely lacking. ..." Read more
"I felt that timely updates kept me well informed, and adequate explanations helped me understand. ..." Read more
"... was done by Herrick on the vehicle itself. However, communication was definitely lacking. Also, not all of the work which I requested to be ..." Read more
"So responsive and was updated very frequently which was great."
"... encountereddealt with were super nice and helpful. Communication was great, keeping myself and the insurance company in the loop at all times. My car ..." Read more
"I wasnt called on the day my car was ready. I had to call to ask."

My Experience

I have appreciated your diligence in making sure that the job was done right. Thanks for a job seen through to the end.

Likely to Recommend

Repair Quality

Everything that was promised was followed very well.

Customer Service

Communication was very strong.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Working with Chuck and the Herrick team was great! Customer service is wonderful!

My Experience

Very pleased with the work. Looks like my car never got hit.

My Experience

Very happy with the communication and final product:

Likely to Recommend

The repair was great and complete, they identified much more storm damage than the other two estimates that I had gotten from the other two shops recommended by my insurance company.

Repair Quality

Customer Service

Took longer than expected: 7 seven weeks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Herricks auto builders is an outstanding company. The repair work that they do is by far the best work you’ll find in this area. I wouldn’t take my car anywhere else to be fixed.

Likely to Recommend

I definitely tell anyone that needs any type of auto work about it Herricks I trust that they will do a good job and feel confident recommending them to my friends

Repair Quality

I always feel as though my car is in good hands, and that everything as far as repairs goes, will be handled to my satisfaction

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Excellent work Great people

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Highly satisfied with the work but the communication from the info@herrick…has been minimal and I am trying to get reimbursement from Turo rental. If someone could return my calls I’d be very appreciative

Customer Service

Very kind and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Chuck and his staff were incredibly kind and knowledgeable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I felt that timely updates kept me well informed, and adequate explanations helped me understand. I have been a customer for many years because I am pleased to support a local family business, but more significantly, I TRUST THEIR WORK.

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Quedé muy satisfecha con la reparación de mi vehículo. Buen servicio y atención al Cliente.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Appreciate that you insisted on getting the replacement part that was matched perfectly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional, very customer service oriented, great communication, and high quality work with the best parts. Highly recommend

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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