Gerber Collision & Glass - Round Lake

4.8 (5,756reviews)
95%
1321 W Rt 134,  Round Lake,  IL  60073
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Gerber Collision & Glass - Round Lake offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,756)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted that vehicles were completed ahead of schedule, with frequent text and phone updates keeping them well-informed throughout the process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than before the incident. Interior cleaning was a recurring pleasant surprise mentioned by many. A few customers noted areas for improvement, including occasional front desk responsiveness, isolated repair oversights requiring return visits, and infrequent communication delays - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... our explorer in to replace the rear hitch cover, they ripped the lojack out from under the dash, damaged the pain on the rear valence, and drove the car 60 miles while they had it." Read more
"Thorough, professional timely and friendly throughout the whole process"
"Top-notch repair. The bumper looks brand new."
"... puerta se ve mal pintada ,pintaron una vez mas pero la puerta se sigue viendo como con golpes como si la puerta no fuera nueva tal vez mal empastada" Read more
"... for a better experience at Gerber and collision. True professionals and the communication was excellent." Read more
"... Thank you so much! Everything works as it should! Got the damages fix faster the expected!" Read more
"It took too long to get it back"
"It was ready a week earlier then expected saving me money in my rental."
"$5500.00 of work done way ahead of schedule in a week. Amazing"
"Quality of work was outstanding, but took way way too long"
"Poor communication; poor management - would not recommend Gerber and am currently escalating"
"... accurate length of time for work to be completed. Regular updates were highly appreciated. Great customer service from start to end." Read more
"The communication and frequent updates were amazing. The repairs were quick and look amazing. I will definitely ..." Read more
"Good quality but poor communication. I had to call them for update."
"The work was perfect. The communication was the best Ive had in a long time I was updated and told the progress of the repairs."

My Experience

I can see the clips between the bumper and the molding piece below it. Also tiny scratches on that piece as well.

Likely to Recommend

Repair Quality

Everything was handled in a professional way.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was excellent and fast I was very impressed with how fast it was done

Likely to Recommend

Repair Quality

I would recommend Gerber, they were fast and everything was done correct.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very efficient and courteous

My Experience

The staff were very helpful and polite. I was kept up to date regarding the extent of damage to my vehicle, and what the process would be to complete the job. They did an excellent repairing the truck and it looks like new!!

My Experience

Jeremy was amazing in taking on care and producing mighty fine results by it. He went above and beyond in my opinion when he delivered my car in my driveway!!! Who does that? Only someone who cares. It was a pleasure talking to him and working with him. More shops need Jeremy's in their business is all I could say!

My Experience

Great job, awesome service and very professional personnel.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was performed very well and on time

Customer Service

Kept well informed on the progress what was happening

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. Repaired sooner than expected. Best rates. Thank you.

Likely to Recommend

Repair Quality

More than happy, I'm very appreciative

Customer Service

Asked for a quote, said I could come in ASAP to drop it off and got everything done so quickly. Very friendly environment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job and professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great. I do wonder if it needed to take so long? Other then that, the communication and Jeromy was A+.

Likely to Recommend

I’d recommend them to any of my friends and would go back there again myself.

Repair Quality

The service, personnel and communications was outstanding. The final results were great.

Customer Service

My contact was Jeremy was a nice a guy and very personable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was done quick and everything looks good. Good work, satisfied with the results.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car looks fantastic.

Customer Service

Kept me updated on progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Chantel was absolutely amazing. She called every couple of days to update me and really went the extra mile for me and my car. I would recommend Gerber to my friends and family based off of my experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone did a great job from keeping us informed, to the repair, and the fix on the pain job. I would definitely recommend gerber over and over again. You have always treated great over the past 20 years. I will definitely keep coming back to you!

My Experience

I have had work done several times with Gerber Round Lake. I am very impressed with your staff, and especially the quality work performed on my vehicle. Thank you!

Likely to Recommend

Repair Quality

Great work - thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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