Casten Body Shop-Wauconda

4.9 (1,970reviews)

98%

(847) 526-7500

26315 N Rand Rd Hwy 12, Wauconda, IL 60084

98%

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26315 N Rand Rd Hwy 12
Wauconda, IL 60084

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About Casten Body Shop-Wauconda

See Photos

26315 N Rand Rd Hwy 12
Wauconda, IL 60084

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 68 years, 46 years at this location.

Casten Body Shop has been a family owned business for over 50 years. We take pride in servicing our customers to their fullest satisfaction. Our strengths are providing the best workmanship on all repairs. Our customers have full access through out the repairs of their vehicle thru text messages. A life time warranty comes with every repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,970)

Sort By:
Newest
Rating

1,753 Customers Rated

5 Stars

82.4% Complete

(1624)
4 Stars

4.6% Complete

(90)
3 Stars

0.9% Complete

(18)
2 Stars

0.6% Complete

(11)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for excellent communication, including daily texts, emails, and calls keeping customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers pleasantly surprised by early completions. The courtesy loaner car program is frequently appreciated. A few customers noted minor concerns such as occasional delays due to parts availability, and one customer mentioned rude staff and interior stains, but these represent a small minority. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... she was treated with dignity by you and your team. She raved about the efficiency of your processes from the estimate, to project scheduling, and job ..." Read more

"... service! Very kind, professional and communicative. They stand by their work. Grateful to have been able to use them for the body work my car needed after ..." Read more

"Casten is the best in the business. Top notch workmanship, great pricing, and incredible customer service. They go above and beyond!"

"Absolutely the best experience with a body shop. Done sooner than expected, cost less than expected, free loaner car, top notch assistance and best of ..." Read more

"The service went above and beyond. Excellent work, and excellent service."

"Faster than We expected and looks perfect. Well done"

"It was ready ahead of the time promised."

"Got it to me a week early. I was really happy with this."

"Was quoted june 22 received it back on the 17th"

"Repair took a few days longer than was expected but was not a significant issue."

"Everything from the estimator to any single communication to the work itself was fantastic."

"10s from start to finish. Communication and quality of work top notch."

"Received calls hourlydaily as new news came in. Felt fully involved as each step of the repairs were ..." Read more

"... professional. Always doing an outstanding job. And are very communicative through the repair process. I highly recommend Casten Auto Body." Read more

"... work and service! From the start to the very end, communication and skills skills were top-notch" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... she was treated with dignity by you and your team. She raved about the efficiency of your processes from the estimate, to project scheduling, and job ..." Read more

"... service! Very kind, professional and communicative. They stand by their work. Grateful to have been able to use them for the body work my car needed after ..." Read more

"Casten is the best in the business. Top notch workmanship, great pricing, and incredible customer service. They go above and beyond!"

"Absolutely the best experience with a body shop. Done sooner than expected, cost less than expected, free loaner car, top notch assistance and best of ..." Read more

"The service went above and beyond. Excellent work, and excellent service."

"Faster than We expected and looks perfect. Well done"

"It was ready ahead of the time promised."

"Got it to me a week early. I was really happy with this."

"Was quoted june 22 received it back on the 17th"

"Repair took a few days longer than was expected but was not a significant issue."

"Everything from the estimator to any single communication to the work itself was fantastic."

"10s from start to finish. Communication and quality of work top notch."

"Received calls hourlydaily as new news came in. Felt fully involved as each step of the repairs were ..." Read more

"... professional. Always doing an outstanding job. And are very communicative through the repair process. I highly recommend Casten Auto Body." Read more

"... work and service! From the start to the very end, communication and skills skills were top-notch" Read more

Kimberly (Subaru owner) reviewed 9/2/26

Done well and before it was promised to be done.

Peter (Ford owner) reviewed 8/31/26

Brought car in for repair on Monday. Casten said repair would be done the following week on Wednesday. Got a call on the fifth day (Friday of the first week) and told it was repaired and ready for pickup.

Elenita (Toyota owner) reviewed 8/31/26

They did it fast. I’m very satisfied with the service.

Kurt (Mazda owner) reviewed 8/31/26

Lori (Nissan owner) reviewed 8/28/26

Vincent (Volkswagen owner) reviewed 8/28/26

Steven (Porsche owner) reviewed 8/28/26

Very professional and provided prompt service and turnaround on our vehicle.

Victoria (Kia owner) reviewed 8/27/26

Marisa (Honda owner) reviewed 8/24/26

We have used Casten Body Shop for five years!. They do the best job! Bill does a great job of coordinating the start to finish of repair!

Jeffery (Honda owner) reviewed 8/24/26

Krzysztof (Lexus owner) reviewed 8/18/26

Juan (Nissan owner) reviewed 8/17/26

The person who helped me was very friendly, and I’m very happy because the work was done very quickly—the car was ready in two days. I recommend them.

Nice work super fast

Nice work

Steve (Ford owner) reviewed 8/17/26

Sharon (Lexus owner) reviewed 8/13/26

Excellent work and service! From the start to the very end, communication and skills skills were top-notch

Greg815 (Chevrolet owner) reviewed 8/13/26

I was very pleased with the service I received. It was done in the time frame I was told and for the price I was quoted- ( neither of which seems to happen very often anymore). I will definitely recommend your shop to others. THANKS MUCH!!!

I was very pleased with the service I received at your Wauconda location . The time frame and price as quoted was dead on. I highly recommend your shop to anyone looking for auto body repair!!

Karen (Audi owner) reviewed 8/13/26

Great service!

Margie (Jeep owner) reviewed 8/10/26

Very pleased. Very good job. Above and beyond. Reasonably priced. Thank you!!

Very friendly and made me confident with leaving my very loved Jeep in their hands.

Michael (Jeep owner) reviewed 8/10/26

Very detailed and great work.

Cheri (Buick owner) reviewed 8/7/26

Lisa (Acura owner) reviewed 8/6/26

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view more shops in: Wauconda | 60084

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Casten Body Shop-Wauconda

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Casten Body Shop-Wauconda

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Schedule an estimate appointment

Reviews (1,970)

1,753 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0