C&E Auto Collision North, LLC

4.9 (3,197reviews)
97%
664 Pleasant St,  Norwood,  MA  02062
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In operation 48 years, 11 years at this location.

C&E Auto Collision is a family owned business that has been serving the community since 1978.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
Audi
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Nissan GTR
Ram
Tesla
Call
Email

Reviews (3,197)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlight the frequent text and call updates that kept them informed throughout the repair process as a standout feature. Repairs are widely described as restoring vehicles to like-new or factory condition, with several customers noting that extra touches such as interior cleaning and detailing exceeded their expectations. A large number of customers reported their vehicles were completed ahead of the estimated date, which was a recurring highlight. A few customers noted areas for improvement directly in their feedback, including occasional lapses in communication, delivery dates being pushed back, and isolated quality concerns such as incomplete panel repairs or missing parts. Overall, the shop earns strong loyalty and recommendations from its customer base.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service and responsiveness! The team did a beautiful job on the repairs and front desk staff were amazing. Everyone made the process seamless ..." Read more
"Excellent repairs. Like new! Appreciated the clean interior. Would recommend or use again, but hope I dont have ..." Read more
"... transparent, and easy to work with. When I picked up my car, it had been carefully cleaned inside and out — such a thoughtful touch." Read more
"... Everyone there was friendly and knowledgeable. And the finished product was exactly what I was hoping for couldnt tell. I had an accident at all!! They also ..." Read more
"there is panel damage that was not fixed thoroughly, slight bend that was not put back."
"... communication, smooth process on getting my Tesla fixed. Plus they it fixed 1 week before the estimated due date" Read more
"... even did some extra work that I had requested and it didnt affect the timeliness of the repairs at all." Read more
"... communication from the minute i dropped off my vehicle. Work was completed before estimated completion date, vehicle returned in pristine condition" Read more
"The communication was wonderful and my car was ready a week and a half before the date I was given! ⭐️⭐️⭐️⭐️⭐️"
"The date of delivery was changed several times"
"... difficult and stressful. During the repair process they kept me continuously update on what was happening e.g., parts ordered, reassembly started, etc. They ..." Read more
"I love the daily texts. This is a wonderful feature and no other garage I have used does this as well."
"... insurance company as well as the car rental provider, and they provide step-by-step notifications to the customer, keeping us in the loop. And their workmanship and ..." Read more
"... the repair center was the communication. I received updates almost daily about the status of the repair, in addition to phone calls whenever there were any ..." Read more
"... very pleased with the work done on my Highlander. Communication was excellent and the work was done on budget and ahead of schedule!" Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

great customer service

Customer Service

excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service.

Repair Quality

Repair made the car look new again.

Customer Service

Answered my many phone calls.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First time using you guys , you are awesome

Likely to Recommend

Repair Quality

Thank you for fixing my car and doing a great job. I was very impressed on how fast you all got it done. Thank you.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Service was impeccable which made what we thought would be a challenging experience into something totally seamless! 10 out of 10 - no notes!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service! Very happy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the day I brought my car in, to the day I picked it up, everyone was helpful, friendly, and informative! I would highly recommend C&E Collision!

Likely to Recommend

I would totally recommend C&E!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are so happy with the repairs. It looks amazing. We are also grateful that it was finished before it was scheduled to be completed and for all the updates that were sent during the process. Erica was awesome and explained everything that had been done to the vehicle at pick up. We will be sure to recommend C & E Auto Collision! We are so satisfied and it was such a great experience dealing with all of you! Thank you so much!

Likely to Recommend

Extremely satisfied with the care and quality that was put into our car repair! Would highly recommend!

Repair Quality

Excellent service and communication! We were very impressed with your professionalism. Thank you so much!

Customer Service

Excellent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly highly recommend them, and I will use them in the future if needed

Repair Quality

CNE did a fabulous job. The projected timeline was right on target they informed me along the way which was very helpful due to the fact my car was brand new and had 500 miles on it.

Customer Service

The communication has been great through the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick turnaround and thorough communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Finished in record time! Great to have the close connection with Enterprise.

Likely to Recommend

The partnership with Enterprise is very convenient and helpful. Rental car issues are often the biggest hassle in getting auto body work.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the work done on my Highlander. Communication was excellent and the work was done on budget and ahead of schedule!

Likely to Recommend

Repair Quality

The trunk and bumper on my car were basically like what I got from the factory. It was very new and the paint match was well done. I asked people if they could tell if they thought there was damage to the car and they said no. Thank you for doing such a great job on my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent customer service and responsiveness! The team did a beautiful job on the repairs and front desk staff were amazing. Everyone made the process seamless and stress-free. Thank you so much!

Customer Service

Excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

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