C&E Auto Collision North, LLC

4.9 (3,174reviews)
97%
664 Pleasant St,  Norwood,  MA  02062
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In operation 48 years, 11 years at this location.

C&E Auto Collision is a family owned business that has been serving the community since 1978.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
Audi
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Mercedes-Benz Sprinter
Nissan
Nissan GTR
Ram
Tesla
Call
Email

Reviews (3,174)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new, and several customers noting that extra touches like interior cleaning and minor scratch removal exceeded their expectations. Timeliness is another strong point, as numerous customers reported their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional delays beyond promised dates, minor cleanliness oversights, and isolated quality concerns such as panel alignment. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Great communication throughout the entire process. The work is always amazing quality. Cant say enough great things about this shop!" Read more
"Since drop-off, the best thing about the repair center was the communication. I received updates almost daily about the status ..." Read more
"... Everyone there was friendly and knowledgeable. And the finished product was exactly what I was hoping for couldnt tell. I had an accident at all!! They also ..." Read more
"... rental was there and had my car ready in one week! The paint job was pristine and they even took care of old scratches etc without extra charge. I will definitely refer ..." Read more
"From a satisfied customer: Thank you C&E for your thoroughness and overall professionalism!"
"... communication, smooth process on getting my Tesla fixed. Plus they it fixed 1 week before the estimated due date" Read more
"Amazing job done and done ahead of schedule."
"Not only was the job well done, but completed more than a week before original completion estimated timeframe. Also, office staff was helpful, polite, well informed. ..." Read more
"The communication was wonderful and my car was ready a week and a half before the date I was given! ⭐️⭐️⭐️⭐️⭐️"
"Promised for Friday then extended to Tuesday then ready at end of day Wednesday"
"I love the daily texts. This is a wonderful feature and no other garage I have used does this as well."
"C&E staff were very professional and kept me updated every step of the way. I am very pleased with the repair and they back it with a life-time ..." Read more
"Constant communication from the minute i dropped off my vehicle. Work was completed before estimated completion date, ..." Read more
"... insurance company as well as the car rental provider, and they provide step-by-step notifications to the customer, keeping us in the loop. And their workmanship and ..." Read more
"... difficult and stressful. During the repair process they kept me continuously update on what was happening e.g., parts ordered, reassembly started, etc. They ..." Read more

My Experience

I cannot say enough about how well run and great all employees at c&e are! Thank you!

Likely to Recommend

Repair Quality

Every staff member at c&e is top notch

Customer Service

Erica, in particular is an exceptional asset to the customer experience. She just handles all things with calm competence that just instills the utmost confidence in the customer.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m thankful for the repair and how clean the car was going to pick up my car , the bumper side where I was hit is not flush and the time it took to fix I would have thought they would make it flush to the rest of the car ,

My Experience

Finished in record time! Great to have the close connection with Enterprise.

My Experience

We were very pleased with our experience. We were kept informed of the progress and the repair was even earlier than expected. The staff was courteous, professional and helpful.

Likely to Recommend

Repair Quality

They were wonderful to work with, I highly recommend them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

credit card policy is a barrier

Repair Quality

they did a very professional job and excellent customer service but i nearly did not go ahead because of ridiculous credit card provisions

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work ! Great communication. I was a little taken aback by them asking for my deductible payment upfront before work has started. But otherwise, always great results.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Timely, good communication, liked being able to drop off Enterprise rental car at C&E

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were really helpful and communicative throughout the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and efficient service! Dropped off vehicle on Monday and had it back good as new on Friday.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

there is panel damage that was not fixed thoroughly, slight bend that was not put back.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

If the need should occur, I would definitely come back to C&E auto collision. Everyone was extremely professional and my car looks like new! Thank you

Likely to Recommend

Repair Quality

They did a great job.

Customer Service

They kept me in the loop the whole time they had my car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the repairs on my car it was really wonderful I will be seeing you guys soon again to get the other side of my door replace and replace our repair I appreciate all the work that you guys did thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Other then being Tesla specific, there is no reason

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing experience! The man at the front desk was so friendly and helpful during drop off and pickup.

My Experience

Everyone was very nice, great communication throughout the process, and quick turn around. Thanks to all involved!!

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