Certified Collision Center of Riverside
In operation 7 years.
Certified Collision Center of Riverside
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys rock!!! Armando maintained informed on the status of my car by calling me several times throughout the process and the management send me several text messages to let me know the repairs were on schedule. Thank you for the quality service your team provided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Armando is awesome- thank you for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Armando was excellent- friendly and great communication!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very good checkin , initial evaluation and time estimate. And good follow ups
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have not received my vehicle yet.
Likely to Recommend - 1.0/5.0 -
Again, this could all be an understandable one-off as it is very different from the service centers.
Repair Quality - 1.5/5.0 -
My vehicle was not sufficiently completed upon its initial “completion” and needed to be returned for repair.
Customer Service - 0.5/5.0 -
The team that has been assisting me has been very nice and courteous. However, I received several email notifications that my vehicle was ready but then updated shortly there after that it would be ready the next day. I contact the repair center and was told that the vehicle was in fact completed, so I make arrangements to leave work early and head over. Upon the initial completion I returned my rental and was dropped of at BMW of Riverside repair center. When I arrive, I am told that they have not received not verified payment from the insurance carrier. Understanding how these things have worked in the past and having several friends in the insurance industry, the check is usually delivered directly to the repair center and I only pay a deductible. Moreover, why was this not verified or researched before I arrived? I do not know how customary it is for an insurer to approve repair, approve payment, and then just not pay, but (by the manager’s own admission) if you “have a great relationship” with the insurer then I would expect that they would directly send you payment. So, they put me in a loaner instead of releasing my vehicle to me because they are not sure they will be paid. I do wonder if I did not look like me would there still be a question of surety that payment would be remitted, especially considering so many people had to come tell me that this “never happens” and they apologize, etc. The person placing me in a loaner does inform me that I can only have so much mileage per day which I inform her I drive significantly over that per day for work and I also work in LA. There is nothing they can do which I totally understand, so I call off one of the days for work so that I don’t go over the cumulative miles. The same week I have a conference and training in LA and would not be back until later in the week, so I am informed that they will bring the vehicle to me when I return back to Corona. I make arrangements to leave the training and conference a day early and return the next day. Stephanie was gracious enough to bring the vehicle to my residence on Tuesday, but the wheels are still damaged from the accident. So she calls the shop and they state it should have been taken care of, so I keep the loaner and she takes my vehicle back agreeing the it would be ready on Thursday. I contact the shop on Thursday to make sure the vehicle is still going to be ready as promised, and Armando says that it should be but he s going to check with the shop and will call me back shortly if anything comes up. I implore him to call me back as soon as possible if something does because (again) I am about to leave work early to drive back from LA in order to get back home in time to be there for the vehicle delivery. About three hours later (two and a half hours into my journey home in customary despicable traffic from the Valley to Corona), he calls me and says the wheels “should be delivered tomorrow” and the vehicle should then be ready. So now I have taken a day off work, left work early three times and will need to do so a fourth (a total of 22 hours of work missed), have been driving out to work and carpooling when I can so I don’t go over my mileage, all from a failure to verify payment from the insurer (which I would assume would be standard), the vehicle not being sufficiently repaired, and missing promised dates of completion. I completely understand things do arise, but this has been considerably trying.
Returned Clean
My Experience - 5.0/5.0 -
Nestor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repair and working with Nestor.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for fixing my car so that it looks brand new. Getting rear ended in an accident is a scary and frustrating experience but you all helped. Thank you, Armando, Nestor, and Stephanie for all of your help!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will gladly be recommending BMW Collision Repair
Repair Quality - 5.0/5.0 -
The quality of work was excellent and exceeded my expectations.
Customer Service - 5.0/5.0 -
Great customer service and always very professional
Returned Clean
My Experience - 5.0/5.0 -
The communication throughout the process was excellent. I would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professionalism
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Armondo was very, very helpful. He took the time to hear my concerns then addressed them all in a professional manner. The repairs were completed when promised. The only issue I had was trying to reach someone via phone. It took me 3 calls to finally speak with a person. Overall it was still a great customer experience.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
too expensive