Kaizen - Riverside East
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 0.0/5.0 -
Still have 2 wait 4 paint 2 cure A nd hopefully It won't look cloudy⛅️ giving it 20 days.
Likely to Recommend - 3.0/5.0 -
None
Repair Quality - 4.5/5.0 -
We were told it would take 4 days to fix our car but it took them 2 weeks.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everyone was concerned about my car and myself. They did a terrific job on my car - I am so happy with the results.
Likely to Recommend - 5.0/5.0 -
Terrific service and really nice people to deal with - great experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work done was excellent. When others said no, they said yes! I was treated well, and their customer service was over the top! If I ever need damage work done again, they will be the first ones I'll call. I'd recommend them highly. You won't be disappointed.
My Experience - 5.0/5.0 -
Roque and Vanessa were awesome. I enjoyed and appreciated my experience at Kaizen. Great job to both of you for providing great customer service. 💪🏼💪🏼
My Experience - 5.0/5.0 -
I was very pleased with the customer service, she answered all my questions and guided me with the process. The service department, especially Mr. Roque went above and beyond, I was very happy with the result, my car looks better then I had it. I will recommend this company to my friends, thanks again for your service
Likely to Recommend - 5.0/5.0 -
I will definitely tell my friends and family
Repair Quality - 5.0/5.0 -
I was so happy with the service, great staff. Roque did an amazing job. Thank you so much
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great professional staff, very great professional. Repair , Thank You James Moreno
My Experience - 5.0/5.0 -
Great friendly service…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and the customer service was impeccable.
Customer Service - 5.0/5.0 -
Amazing staff
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with Jerry! He was able to get my car fixed as soon as possible, which I really appreciated. The entire process was smooth and stress-free, and he kept me updated every step of the way so I always knew what was going on. His communication, professionalism, and efficiency really stood out to me. I would definitely recommend Jerry to my friends and family and wouldn’t hesitate to go back to him in the future!
Likely to Recommend - 5.0/5.0 -
i will refer Jerry to all my family and friends as he made me feel welcomed during this difficult time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service Jerry kept me updated through the entire process.
Returned Clean
My Experience - 5.0/5.0 -
entregaron mi vehículo a tiempo. Sin duda, mi taller de confianza. ¡Recomendado!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy satisfecha, me atendieron con amabilidad y me estuvieron informando sobre mi auto gracias a collision
Customer Service - 5.0/5.0 -
Buen trabajo
Returned Clean
My Experience - 5.0/5.0 -
Once again amazing work by everyone especially my lead who was fantastic
Likely to Recommend - 5.0/5.0 -
It's done you folks are the best
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen is a very professional and friendly Company who did an outstanding job in repairing my car’s bumper.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaizen was very helpful. The staff was easy to work with and very communicative. Our Mustang was fixed in a fast and timely manner and I couldn't be happier with the results. I would recommend this company and staff to anyone. I will certainly be back here again if needed. Excellent service.
Likely to Recommend - 5.0/5.0 -
Posting on Google
Repair Quality - 5.0/5.0 -
Very helpful and considerate staff. My vehicle came back better ,cleaner than when I brought it in. Jerry was so accommodating and I appreciated all of the updates on the progress. 🙌
Customer Service - 5.0/5.0 -
Very knowledgeable and professional.
My Experience - 5.0/5.0 -
Amazing quality repairs the general manager is very knowledgeable and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the only place I will take my car. 100/10. Highly recommended
Repair Quality - 5.0/5.0 -
Service was awesome
Customer Service - 5.0/5.0 -
Jerry and Vanessa were very helpful from start to finish. Made me feel very comfortable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely, I would recommend Kaizen to friends and family
Repair Quality - 5.0/5.0 -
I was very happy that my car was repaired fast.
Customer Service - 5.0/5.0 -
They were very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaizen provides exceptional and prompt service. I have had my car repaired with them 3 times and have been extremely impressed with their repair. Jerry was very prompt with communication with updates in my repairs coordinated with my insurance company and adjuster so the process ran seamlessly. Jerry and his team are 10 + exceptional in service and quality of work. I will always use and refer Kaizen to all my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been taking my cars to Kaizen for several year and the staff and repair are exceptional. Jerry is very knowledgeable and promptly communicates with me on updates on my car repair. He always makes the process seamless and stress free for his clients and handles all communications with my insurance and car rental. The whole team there are friendly, professional, and respectful. Will never trust my car with anyone else. Highly recommend Kaizen Collision Center to all my family and friends.