Kaizen - Redlands

5.0 (69reviews)
100%
1655 Industrial Park Avenue,  Redlands,  CA  92374

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Infiniti
Kia
Nissan
Nissan GTR

Reviews (69)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop, praising the exceptional quality of repairs that leave vehicles looking brand new. Many highlight the outstanding customer service, describing the team as friendly, professional, and knowledgeable. Communication is frequently commended, with customers appreciating timely updates via calls and texts throughout the repair process. Timeliness is another strong point, as numerous customers note their vehicles were completed earlier than expected. A few customers mentioned minor areas for improvement, such as one noting a small imperfection in the finish, while another pointed out complications with the rental car arrangement during the repair period. Overall, the vast majority of customers express strong willingness to recommend the shop to friends and family.
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"... process and made everything completely stress-free. The quality of work was outstanding—my vehicle looks brand new, and the turnaround time was faster than I expected. ..." Read more
"Kaizen did a wonderful job on my vehicle. It looked brand new when I got it back!"
"Did an amazing job on the repairs. Made it look brand new like nothing ever happened. Truly recommend his services ..." Read more
"Nothing is perfect, but their work was VERY close."
"They had it ready EARLY!!"
"Sooner than expected"
"... work was outstanding—my vehicle looks brand new, and the turnaround time was faster than I expected. The attention to detail and level of care they put ..." Read more
"My car was not only fixed, but it was beautifully detailed inside and out, and was done before the estimated date."
"The work was completed early"
"I was updated whenever was needed. I appreciated the communication"
"Thank you!!! Everything went smoothly and really enjoyed getting those car updates on a daily basis. My car looks good as new again!"
"... the employees there, and was greeted immediately. Great communication with me at every step." Read more
"Great communication!!"
"Very good with communication"

Likely to Recommend

Sure do ... the best !

Repair Quality

Excellent services,very impressed with Alan Cervantes , professional, polite, super helpful .

Customer Service

SUPER ! Kudo to Alan Cervantes .

Returned Clean

Likely to Recommend

I will recommend the shop to everyone

Repair Quality

Everything seems great.

Customer Service

customer service was great! thank you

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very good service.

Customer Service

Returned Clean

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Repair Quality

Great place. Allen was amazing. Everyone treated me well and the car looked like new. No regrets go8ng here

Customer Service

Returned Clean

Likely to Recommend

Everything was great.

Repair Quality

Nothing is perfect, but their work was VERY close.

Customer Service

Customer service was outstanding

Returned Clean

Likely to Recommend

Repair Quality

Service was excellent. Car delivered in better shape than when I bought it. Even minor scratches on back were repaired. I feel lucky to have picked them for repairs

Customer Service

Alan was top notch on service

Returned Clean

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Repair Quality

Great work thank you Alan

Customer Service

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Repair Quality

Did an amazing job on the repairs. Made it look brand new like nothing ever happened. Truly recommend his services and his talent and craft.

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I already am. Alan and Rogue are so great to work with..

Repair Quality

My car was not only fixed, but it was beautifully detailed inside and out, and was done before the estimated date.

Customer Service

I stopped by the shop near the end of the day, to check out the shop and the employees there, and was greeted immediately. Great communication with me at every step.

Returned Clean

Likely to Recommend

Repair Quality

Returning customer, I can’t say enough positive things about the team at Kaizen. Punctual, professional and affordable really says it all. Thank you Alan for your help.

Customer Service

Returned Clean

My Experience

Alan and Roque were the best people that I could've had in my team to go through hard times. My car looks brand new. So thankful for Alan.

Likely to Recommend

Very

Repair Quality

Kaizen collusion in Redlands was a blessing for me. I got my car in a timely manner. Faster than I expected. Alan was very helpful through the process and kept me up to date on the status of my car. Very thankful to Roque and Alan. I walked in searching for help and they're services went above and beyond.

Customer Service

Alan and Roque were amazing to me

Returned Clean

Likely to Recommend

Repair Quality

Alan was very helpful and made the process very easy. Would highly recommend

Customer Service

Returned Clean

My Experience

Si muy Buena experiensia. Tienen un Buen equipo de trabajo y un trato muy amable

Likely to Recommend

Repair Quality

Kaizen came highly recommended from their reviews with California casualty. Since they were local in Redlands, I decided to go with them. Best decision ever. Everybody was super friendly. Updates on my vehicle came frequently. I was able to leave my rental at their site when I picked up my car as they are a designated vehicle return site for Enterprise. And the best part of my experience: when I left my stuff in the rental, Alan picked it up and delivered it to my home. Could not have had a better experience and my car looks amazing.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you!!! Everything went smoothly and really enjoyed getting those car updates on a daily basis. My car looks good as new again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

kaizens did a great job installing the yofer kit on our tesla. Great costumer service and wanted to make sure we were happy before we payed and left. In the future, this is definitely a place i’d go for repairs