Caliber - Redlands

4.9 (10,757reviews)
98%
450 Nevada St.,  Redlands,  CA  92373
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (10,757)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and communicative. Many highlight the excellent communication system including regular text updates and phone calls throughout the repair process. Customers frequently mention repairs being completed ahead of schedule, with vehicles returned in like-new condition and often cleaner than when dropped off. The quality of workmanship receives high praise, with many noting perfect paint matching and attention to detail. However, some customers experienced issues with incomplete repairs requiring return visits, communication gaps, and occasional quality control problems that needed correction.
AI-Generated from reviews written in the last 12 months
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"The repair came out fantastic. The color match is perfect, the fit and finish of the bumper was flawless and ..." Read more
"Job was half way done felt like they just painted over parts without doing proper sanding"
"... communication skills and assist with the rental car. Their quality of work will leave you speechless as your cars will identical to the day you brought it , brand new. I mean i brought my car back twice to ..." Read more
"It was ready 2 days before promised date, Im very happy."
"It was actually ready a couple of days before, which made me happy"
"My vehicle was ready a whole week earlier than estimated!"
"I was really happy with work on my car, the only reason I didnt give a 10 is the wait for picking it up."
"Earlier than expected 5 stars"
"The update texts were awesome. They kept me in the loop. The updates were very much appreciated."
"I had to call multiple times on my own in order to get updates and a timeline when the vehicle was going to be done"
"... very courteous, they explained every detail to me, they kept me informed via text messages what was going on with my car. They returned it to me looking better than it did ..." Read more
"I received daily detailed updates."

My Experience

My Experience

My Experience

It was great experience from beginning to end. Abraham was quick and efficient explaining the process. Joel was great with providing all the details regarding my SUV. He even notice another issue I've had with the vehicle and provided helpful ways to fix the issue. My SUV looked and felt brand new again. Thank you to Caliber Collision and their team, great job.

My Experience

My Experience

This location has the BEST customer service ever. It's uncommonly good. This has been my second time bringing in a vehicle, unfortunately, and everyone goes above and beyond every time we are there. I don't know if I could go anywhere else moving forward.

My Experience

The staff were very professional and polite during every step of the process. The final amount came in under the estimate. My truck was washed and the headlights polished upon its return. I was very pleased with everything.

My Experience

Service was great

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!! Completed a day early. Everyone was warm and friendly

Likely to Recommend

Repair Quality

Cars looks great. Everyone was professional and friendly. The repairs were done a day early

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole staff was very professional and very courteous.

Likely to Recommend

Repair Quality

Very professional staff

Customer Service

Again, all very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

The car seems to run fine for now. Thank you for repairing it.

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