Caliber - Moreno Valley

4.9 (6,390reviews)
97%
12695 Auto Mall Drive,  Moreno Valley,  CA  92555

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,390)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team was widely recognized for keeping customers informed at every stage through texts, calls, and in-person updates. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted concerns around paint quality, mismatched panels, or having to return for touch-ups, reflecting areas where customers felt execution could be more thorough before vehicle handover.
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"... Collision did an outstanding job on my vehicle. The quality of their workmanship, attention to detail, and professionalism of the staff were exceptional. Thank you again for ..." Read more
"... me through the entire process with patience. They fixed my car quickly and efficiently, and it looks as good as new. I especially appreciated how they kept me updated ..." Read more
"... car up, I was honestly shocked, in the best way. My car looked brand new, inside and out, and they even washed my car before returning it ..." Read more
"No complaints with the physical repairs. It looks perfect. I'm rating them a 10 because of their organization, ..." Read more
"Paint color does not match. Was not properly blended and is rough at the joints. The panels do not line ..." Read more
"... was always updated on the progress of the repair. My car was completed before the estimated time." Read more
"My car was ready about 2 weeks prior to the estimated pick up date"
"... the entire team especially Mr. Robert. Not only did they do an amazing job but they were a week early!!" Read more
"It takes too long ."
"Repair time and date of completion was not accurate repair time kept changing I was told July 3 then it changed again and again And I was told the scratches from the damage ..." Read more
"... never had to call or wonder how the work was going. They sent me text updates and called as soon as my car was ready. Very simple process. Thank you for everything." Read more
"Thank you for your excellent service! Eric provided outstanding customer service and demonstrated great communication skills. The front desk receptionist was also very friendly ..." Read more
"... the process so it was easy to understand, and was always willing to help and clarify things, even if it wasnt asked. He also provided timely updates about everything ..." Read more
"As communication is Key, CC is an expert at keeping in touch regarding my vehicle's progression through the repairs and completion. Picking up my ..." Read more
"... the last 3 months and they have been truly amazing communication is number 1 and they are always so friendly" Read more

Likely to Recommend

Repair Quality

You guys are the best

Customer Service

My Experience

The representative that I was assigned to did an excellent job about communicating everything to me and keeping me informed on the process.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the continuous updates on the progress of my vehicle and the professionalism from all of the staff.

My Experience

Raymond is the best ! Super helpful and very informative and a great attitude. Awesome customer service

My Experience

Great service and fantastic service

Likely to Recommend

Repair Quality

Great people and customer service great job on my car

Customer Service

Great communication

My Experience

Fast repairs and great service by all

My Experience

Excellent work.

Likely to Recommend

Repair Quality

Customer Service

I loved getting daily updates from Fernando. My car was done a day early which was a plus!

My Experience

Great customer service fast turnaround repair

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Just an amazing job and amazing communication

My Experience

My Experience

Caliber did an excellent work on my truck - thank you so much!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They gave me great service and answered all the questions I hadand explained everything that was being done to my vehicle

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would recommend 100%

Repair Quality

The car looked awesome. Paunt jib was great and I appreciate the car wash.

Customer Service

They were very helpful and understanding. Getting a hold of them was very easy.

Returned Clean

My Experience

I am very satisfied with the repair service at Caliber Collision. The staff was professional, friendly, and kept me informed throughout the process. My Toyota was repaired very well and completed on time. Thank you to the entire team for the excellent service!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks amazing.

Customer Service

Eric was great. He communicated everything and kept up informed.

My Experience

I felt that Eric & Mara did a GREAT job! I have no complaints. Thank you all for a car that looks almost brand new, the front end that y’all did. But the rest of the car not so much. 😂. Please disregard all other survey results.

Likely to Recommend

Repair Quality

Customer Service