Caliber - Moreno Valley

4.9 (6,450reviews)
97%
12695 Auto Mall Drive,  Moreno Valley,  CA  92555
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,450)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted how they were kept informed at every stage through texts, calls, and personal updates, making the repair process stress-free. Repairs were frequently completed ahead of schedule, and vehicles were often returned looking brand new, with several customers noting their cars were also washed and cleaned. The staff was widely described as friendly, professional, and courteous. A few customers noted isolated concerns such as minor paint issues, parts not aligned correctly, or repair dates shifting, reflecting areas where customers felt consistency could be strengthened.
AI-Generated from reviews written in the last 12 months
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"... excellent job bringing my car back to life. Their professionalism, courtesy, and dedication truly showed in the quality of their work. My vehicle was returned ..." Read more
"... through and communication flow. Finding businesses that under promise and over deliver are really rare these days. I know because I'm a business owner, a consumer, ..." Read more
"... car up, I was honestly shocked, in the best way. My car looked brand new, inside and out, and they even washed my car before returning it to me. That extra care ..." Read more
"... me through the entire process with patience. They fixed my car quickly and efficiently, and it looks as good as new. I especially appreciated how they kept me updated ..." Read more
"Caliber has Excellent Customer Service in service, Communication and Quality Management with precision Premium technicians"
"... of my vehicle which I really appreciated. Work was completed just about a month earlier than the completion date I was originally given" Read more
"... was always updated on the progress of the repair. My car was completed before the estimated time." Read more
"The time expected to return car was extended twice by 1!week each. Almost took 1 month and when we finally got truck ..." Read more
"Yess it was ready way before and results amazing and really happy to see my car fixed and looking new again"
"There was a day delay due to part supplier issues, but I was kept informed"
"... done quickly and the communication was excellent. I never had to call or wonder how the work was going. They sent me text updates and called as soon as ..." Read more
"As communication is Key, CC is an expert at keeping in touch regarding my vehicle's progression through the repairs and completion. Picking ..." Read more
"I was never give a call to update me with any information I would always have to call and my rep would act ..." Read more
"... The staff was courteous and never kept me waiting. I was always updated on the progress of the repair. My car was completed before the estimated time." Read more
"... the last 3 months and they have been truly amazing communication is number 1 and they are always so friendly" Read more

My Experience

My Experience

Repair was done on time. Car looks as if i just bought it from the dealership. Special mention to Raymond. He was always on top of things and i dont need to bother calling for updates during the whole repair process. Great service advisor!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Raymond Ortega was friendly, professional, and always kept me updated with the repair of my vehicle, etc. Many thanks, much appreciated.

Likely to Recommend

All the way with Caliber Collision Moreno Valley yay!

Repair Quality

Mr. Raymond Ortega was friendly, knowledgeable, attentive, and prompt with his communication with me about the repairs of my vehicle. Many thanks.

Customer Service

Mr. Ortega was on top of things and I appreciated the quick follow-up phone calls about the status repair of my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Like it never happened. Thanks

Customer Service

Robert and the whole team was very professional. We couldn’t ask for more.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric was my representative he was very courteous and communicative regarding the process and continued to keep me updated throughout the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for cleaning the inside of the cargo area! I really appreciate it. My RAV looks great after the repair. Nice done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was perfect !! Very satisfying!! THANKS !

Likely to Recommend

I would definitely recommend this repair shop to family and friends

Repair Quality

My car looks better now than before the accident

Customer Service

Raymond kept me updated on the repairs and provided excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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My Experience

Empleados muy amables respetuosos y muy eficientes muy rápido arreglaron mi jeep recomendación segura personas como ustedes asen la diferencia

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were done quickly and I was kept informed of the progress. The repair looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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