Caliber - Woodcrest

4.9 (4,319reviews)
98%
18805 Van Buren Boulevard,  Riverside,  CA  92508

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,319)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and timely repairs. Many highlighted the professionalism, friendliness, and attentiveness of the entire team. Regular updates via texts and calls kept customers informed throughout the repair process, which was widely appreciated. Repairs were frequently completed ahead of schedule, with vehicles returned in excellent condition, often cleaner than when dropped off. A few customers noted minor issues such as missed parts, incomplete repairs, or delays, reflecting areas customers felt could be improved. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop.
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"It was an exceptionally amazing experience"
"Calibers customer service is beyond excellent! I would give them a 20 if it were one of the options."
"The costumer service was so much above what I had expected. They are caring and answer all questions. I would ..." Read more
"I am satisfied with the repair in my vehicle. When I look at the front bumper of my car it looks ..." Read more
"All repairs are of very good quality workmanship."
"... experience. All the work was done on time, actually I got my Truck one day before promised and I even got a ride home." Read more
"We were very happy with the service they finished the repairs 4 days sooner than scheduled we highly recommend Caliber collision repair"
"... were exceptional, could not ask for a better team!! Job was completed even ahead of schedule, thank you!!!!" Read more
"It was ready 5 days before it was promised."
"Completed service 1 day before the promised date!!"
"I was kept informed on a daily basis throughout all of the repairs. Staff are very courteous."
"The repair shop personnel updated me daily during the repair process with minute detail. This was sincerely appreciated."
"Super informed, they kept me updated on every step and always gave details about their work."
"Every detail was talked about, I was text a daily update, and called to inform update on my insurance coverage. I thought the personal ..." Read more
"Texts messages andor phone calls 2x a week. Excellent communication."

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff at caliber were professional and kept me informed through the entire process. The work was top-notch and it looks as if my truck had never been damaged.

My Experience

The team at Caliber made sure my vehicle was perfect. They always do such great work. It is the only place I will be bringing my vehicles into for repairs. Hopefully I will not be seeing them any time soon;) Thanks again!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Caliber was always in constant communication with us. Did everything in a timely manner and in a way that my wife wasn't out of her car for to long. Caliber went out of their way to even have transportation home and back to pick up the vehicle once it was done.

My Experience

Amber and her team are phenomenal. This is the third time they have taken care of our needs and every time has been great. Communication could not be better and their customer service is perfect. Thank you!

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Repair Quality

Customer Service

Amber and her team are phenomenal!

Returned Clean

My Experience

This is the second time I’ve used Caliber Collision at the Woodcrest location. They are very responsive and kept me updated all through the process and finished before the scheduled date. Their work is superb and I would highly recommend them.

My Experience

Jessica was great, Pricilla was amazing and always kept me up to date on the repairs. The shop crew did a great job. Very happy. Thank you

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Repair Quality

Customer Service

Pricilla and Jessica were amazing

Returned Clean

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Repair Quality

I was very happy with the outcome of the repairs on my car. I appreciate all the hard work and dedication put into the repairs. It definitely took a lot of weight off of my plate. Thank you Caliber team!

Customer Service

Returned Clean

My Experience

Thank you

My Experience

Everyone was so professional and reassuring.

Likely to Recommend

Repair Quality

Extremely professional.

Customer Service

Returned Clean

My Experience

My Experience

I genuinely would like to say that, from getting the estimate, to getting the work done, to picking up my car, staff has always been helpful and extremely friendly. I had a great experience here, and seeing my car finished I was really happy/impressed to see the work that was done!

My Experience

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Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Quick responses and service.

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Customer Service

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Repair Quality

Had a Cpl tiny issues that you guys handled quick and turned out great Thank you

Customer Service

Returned Clean