Kaizen - Riverside West
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
My car looks beautiful. The workmanship I consider as excellent. The service personnel I worked with were very pleasant, informative, and made my repair experience much better than I had expected. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service and the repair were excellent! Thank you.
Customer Service - 5.0/5.0 -
They were very informed and very pleasant to do business with.
My Experience - 5.0/5.0 -
You guys were great to deal with and it was a pleasure dealing with you all. Plus you guys did a great job. Thank you. Bob
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good people and good work
Customer Service - 5.0/5.0 -
Everyone was a joy , and the work came out nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and customer service. Easy to work with
Likely to Recommend - 5.0/5.0 -
But they need one in orange counyy
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kaizen Collision Center provided excellent service and repair work on my vehicle. I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
everything looks good inside and out! very easy place to work with! would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
had a wonderful experience with Kaizen. It was fast and painless. Jessica was really nice to work with. Kept me informed every step of the way!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thumbs up.
Repair Quality - 5.0/5.0 -
Very good experience. Would highly recommend this company. Mathew did a great job for myself.
Customer Service - 5.0/5.0 -
Very good experience. Would highly recommend this company. Mathew did a great job for myself.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks good
Customer Service - 5.0/5.0 -
Jessica was great
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courteous, professional in handling all paperwork, keeping you informed every step of the. Making doing business with them at ease. Available to answer all questions. & help with all paperwork. I appreciate there service
Customer Service - 5.0/5.0 -
Courteous, professional in handling all paperwork, keeping you informed every step of the. Making doing business with them at ease. Available to answer all questions. & help with all paperwork. I appreciate there service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a great job
Customer Service - 5.0/5.0 -
La secretaria es muy amable a atienden muy bien al cliente
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast efficient service besutiful repair looking like new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for fixing my car, and all the help I got from everyone. Everyone there was very nice and professional
Likely to Recommend - 0.5/5.0 -
I have used Kaizen for repairs on a previous vehicle and had a positive experience, which is why this experience was so disappointing. Unfortunately, this repair process was extremely frustrating from start to finish. I was late to work on two separate occasions because of issues related to my vehicle. The first time was due to the estimated completion date, which passed without any phone call, text message, or email notifying me of a delay. The second occurred when I arrived to pick up my vehicle and was informed that my keys had been temporarily misplaced. This unnecessary delay wasted a significant amount of my time and only added to the frustration caused by the overall experience.