Champaign Collision Center

Likely to Recommend - 5.0/5.0 -

I always recommend my family and friends Serra I think the quality of their work is very good. Pricy but good quality

Repair Quality - 5.0/5.0 -

My car looks like new, I’m very happy with the repairs

Customer Service - 4.0/5.0 -

At the beginning was a little bit bumpy, but at the end of it, I received better communication services. The same I was used to when I had taken my car there

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Josh and Matt are wonderful to work with and the final results are fantastic! Thanks to all the staff for doing such a great job! I felt like I had a new car!

Customer Service - 5.0/5.0 -

Wouldn't go anywhere else!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

it’s the only shop I would recommend

Repair Quality - 5.0/5.0 -

Champaign Collision was a dream to work with.

Customer Service - 5.0/5.0 -

Everyone I came into contact with was respectful and kind and always went out of their way to get me information when I needed it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0 -

Had to readjust hood stops. Strong vibration.

Customer Service - 2.5/5.0 -

First person I talked to (Anthony)left the job. Had to call to make new appointment. Originally told one day to fix by Anthony ended up being 4 days. Communication was poor.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Everyone was friendly. The length of time the entire repair took seemed like it was mostly due to the insurance balking at wanting to pay for all the necessary repairs.

Repair Quality - 5.0/5.0 -

They made sure my car was repaired correctly, instead of just a quick, shoddy fix.

Customer Service - 5.0/5.0 -

Everyone I spoke to was always very polite,

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Did a great job every step of the way.

Customer Service - 4.5/5.0 -

Same

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Communication with the customer needs to improve. I had to call several times for updates and delivery times were put back several times. This included a failed pick up schedule and I had to scramble to meet my next appointment. However, the finished job looks very good. .

Customer Service - 3.0/5.0 -

See prior comment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful, start to finish.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

I was told to pick up the car last September 15th and was so disappointed that the broken fluid washed bottle was not changed. I had to come back another day to get it changed since it has to be ordered. It was such a hassle since I don't live nearby

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0 -

Have in the past and will do in the future.

Repair Quality - 4.5/5.0 -

I have a rattle when I’m driving so I will call to see if you can help. Otherwise, everything was great - just a little slow but I know that wasn’t your fault (getting parts took longer than expected).

Customer Service - 5.0/5.0 -

Everyone was really nice and helpful! We have taken our cars to your shop for various reasons in the past 20 years and recommend to all our friends.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0