Gerber Collision & Glass - Champaign

5.0 (4,514reviews)
100%
1110 W Bloomington Rd,  Champaign,  IL  61821

Gerber Collision & Glass - Champaign offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (4,514)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and restoring vehicles to like-new condition. Communication was a standout highlight, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process. Timeliness was another strong point, as many repairs were completed ahead of schedule, often surprising customers with early completions. The friendly, knowledgeable, and courteous staff received widespread recognition for making the repair experience smooth and stress-free. Customers also valued added touches such as interior and exterior detailing upon vehicle return. A few customers noted minor areas for improvement, including occasional miscommunication on update contacts and initial scheduling delays, but these were isolated and generally resolved promptly by the team.
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"... color matches perfectly with the rest of the vehicle, the finish is smooth and even, and there are no visible imperfections, overspray, or texture differences. Overall, the ..." Read more
"Repairs appear to be flawless! Gerber was professional, they communicated well with timely text updates, ..." Read more
"Our car looks even better than new. The repair plus the detailing afterward, inside and out, is top notch."
"Absolutely flawless!"
"... vehicle. The quality of their work was outstanding — my car looks brand new again! They handled all the insurance details smoothly, which took a huge weight off my ..." Read more
"They got the repair done a week and a half earlier than scheduled and did a great job! Communication was ..." Read more
"... they communicated well with timely text updates, and the job was done a day early. I would highly recommend Gerber for any repair job!" Read more
"... updated on the progress of the repairs on our vehicle. The repair was even completed earlier than projected, so we're back in our own car in 8 days instead of ..." Read more
"... experience. Communication throughout the process. Repairs completed quicker than expected" Read more
"the vehicle was ready much faster than promised."
"Between the repair tracker and the progress report phone calls, we were kept up to date on the status of the ..." Read more
"I really liked how I was kept up to date with text messages each day. This is a fantastic way to know where things ..." Read more
"Repairs appear to be flawless! Gerber was professional, they communicated well with timely text updates, and the job was done a day early. I would highly ..." Read more
"Communication was on point. I expected to drop off and not hear until it was done but was regularly updated. I appreciated the updates ..." Read more
"Absolutely -- an update every day --- once got 2 updates in a single day"

My Experience

I was impressed with the repair performed on the wheel and level of care to reapply a forgotten piece of trim after receiving my vehicle

My Experience

They were wonderful, and were in contact every step of the way. Will definitely recommend to others.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the communication throughout the process.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

When I drop my car off I was treated with good customer service the lady up front offered coffee and water while waiting. I really appreciate it the updates that I got while my car was getting repaired. Overall I feel that Gerber collisions is a very professional company and they did a great job with the repairs.

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Customer Service

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Repair Quality

Great job

Customer Service

Returned Clean

My Experience

Very professional. Always communicating. Friendly people. Pleasure working with them.

Likely to Recommend

I would recommend to friends and family.

Repair Quality

Thank you for your dedication and always being helpful. Keep up the great work. I would recommend Gerber of Champaign to friends and family from a happy customer.

Customer Service

Great customer service

Likely to Recommend

This is the second time we’ve had to use this company and we have been satisfied each and every time so yes I would definitely recommend them

Repair Quality

Claims process was made easily the company kept in constant contact and appreciate the updates. As far as the status of the repair is going in the approximate time that it would take for completion.

Customer Service

Everything was exploded thoroughly and what the process was and where to go and was advised that they would keep in contact

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Repair Quality

Customer Service

My Experience

It was a great experience from start to finish. The updates were timely and informational. I would recommend Gerber to others!

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Repair Quality

Customer Service

Customer Service and Communication were great!

My Experience

Work was completed earlier than expected and looks great

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Repair Quality

Job was done well and looks great. Finished ahead of schedule.

Customer Service

Answered all my questions to my satisfaction.

Returned Clean

My Experience

The team at front and whole services were good. Thank you.

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Repair Quality

Customer Service

Returned Clean

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I would be happy to return

Repair Quality

No complaints at all

Customer Service

Very nice and friendly

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Repair Quality

Customer Service

Excellent!

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Communication was on point. I expected to drop off and not hear until it was done but was regularly updated. I appreciated the updates as repairs were getting done

Returned Clean

Likely to Recommend

We will surely recommend Gerber's Auto Body!

Repair Quality

Third time with this provider, and still very satisfied with the results!

Customer Service

Great ... Received voicemail on the appointment confirmation and the status of the vehicle. Front desk personnel are always friendly and helpful!

Returned Clean

My Experience

Very effective communications by email. I appreciate the updates through the process.