Champion Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was told a quick repair, 3-4 days initially. A week later I called to check on the progress of the repair and was told that the “estimators “ were at lunch and would call me that afternoon with an update. Not hearing anything, I called two days later and was told February 3rd by 4 pm. If there were any delays, I would be called. I showed up at 4:15 on the 3rd to pick up my car and by golly it wasn’t ready. They were waiting for another piece. The rear bumper appliqué and someone would call Monday with an update. Monday came and went with no call. Finally the following Friday the 10th I received a text saying it was ready. I am not certain if the appliqué was replaced. On my way home that Friday, my car broke down (I hope it’s just coincidence) and had to be towed to my local shop. Once repaired, I plan on bringing it back to Champion so they can show me the bumper appliqué.

My Experience - 5.0/5.0 -

Good work and friendly staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

For all the reasons listed previously

Repair Quality - 1.0/5.0 -

It took 7 months to repair our vehicle, and not all the work that was supposed to be done got done. And we had to pay out of pocket instead of the body shop advocating for us to our insurance.

Customer Service - 1.0/5.0 -

I was told multiple times by staff they would call me back and they never did.

Returned Clean

My Experience - 5.0/5.0 -

Even with all of the supply chain issues, Champion went out of their way to keep things moving forward and expediting my repair to the best of their abilities

My Experience - 5.0/5.0 -

The folks at Champion did a great job of repairing our Honda CRV. They did an OUTSTANDING job of going above and beyond for Customer Service!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with my experience here. Receptionist was very friendly and over all the shop was honest

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

I was told my time-line to complete repairs would be two weeks, 10 business days. It took 8 weeks for repairs. I was not contacted by anyone to let me know why it was taking so lomg.

Returned Clean

My Experience - 5.0/5.0 -

Great customer service, repairs were outstanding and timely

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service Great workmanship

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

I'll actually be going out of my way to make sure no one makes the mistake of coming to this shop.

Repair Quality - 4.5/5.0 -

Quality of the repair is fine.

Customer Service - 0.5/5.0 -

Back to the drawing board. Ignored emails, never once called me back, either ignorance or incompetence. No words.

Returned Clean

My Experience - 5.0/5.0 -

Great communication! Happy with overall service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Slow but understandable ,w/supply chain issue

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0 -

If zero was an option I would select it.

Repair Quality - 1.0/5.0 -

I delivered my car to champion collision on or around August 12. It wasn’t ready to pick up until 47 days later, September 28th. When I picked it up, I had been told it was “all ready to pick up, all put back together” but the door handle cover on the inside passenger door was not there. I was told the part would be In Later. For theee consecutive weeks I was told that my cat would be ready to pick up “Friday or Monday”, but each Friday would pass with no contact from the shop, and each Monday would come with a new deadline.

Customer Service - 0.5/5.0 -

The shop had my car for so long that my charges from the rental car company were greater than my deductible for the repairs. Because the shop had my car for more than 20 days, my insurance company withdrew their Perdiem assistance for the car rental. I had been told before I drop my car off that they would wait until all the parts were in to help me drop the car off. I did that, with the understanding that all the parts were in this will be a short term. Instead they had my car in the shop for over 47 days. Also, I always had to initiate conversation with the shop. They would tell me that they were going to call me in the neighborhood and I would call them each time. Very frustrated with the lack of communication and the lack of sense of urgency from the shop.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Loved the staff, very helpful

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

Sandy me things in my car were not touched, my front window is smeared

Customer Service - 4.5/5.0 -

Customer service was great only thing I wish there was a walk through at the end so I could check things out with you

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean