Chaparral Buick GMC
In operation 33 years.
Chaparral Collision Center has been the leading auto body shop in Johnson City, TN, for many years. We are considered the number one collision repair center when it comes to value for money, excellent workmanship and great customer service. Thank you for your business and continued support!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (112)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
It took 3 months for simple front end bumper replacement and there was a lack of communication on the status of my repair and
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the quick turnaround times and the open communication. The customer service is great!
Customer Service - 5.0/5.0 -
I appreciate being kept in the loop and the friendly customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I always do recommend my dealership no matter what someone’s need may be!!’
Repair Quality - 5.0/5.0 -
More than perfect, also very professional and very, very kind! That’s why I continue to use them for all my service, repairs, and maintenance, and of course the purchases over the years! No reason at all for me to go anywhere else!
Customer Service - 5.0/5.0 -
Cozy Lefluer is such a nice person to do business with, exactly like her father Lee!!!
Likely to Recommend - 4.5/5.0 -
I think under the circumstances of management change it would have been good I believe I would give them grace given the situation
Repair Quality - 5.0/5.0 -
The time spent there was much longer than we were told they had advertised they would have it one week but had it for two weeks the repair and replacement was great
Customer Service - 4.5/5.0 -
Picked up the truck but when I got home realized there was over spray of paint on passenger side of truck had to return with the truck and waited while they buffed It out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Granted it took way longer than expected, everyone was kind and so sweet….as always when I come up there. Thank y’all
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We have used Chaparral on more than 1 occasion and have always been satisfied with their entire process. Great communications during the repair process. Thanks to Mark and Cozy.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend it to my family and friends.
Repair Quality - 5.0/5.0 -
Great people to work with. Very helpful.
Customer Service - 5.0/5.0 -
The service department was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Did not reconnect some of my lights or connect all of the bodywork with the bumper on crooked.
Customer Service - 0.5/5.0 -
They were nice but returned my car with lots of issues that I’m sure they knew about.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Collision Center team is excellent to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would not recommend due to theft
Repair Quality - 2.5/5.0 -
Repairs were done fine, sunglasses were stolen out of my car that were 300 dollars
Customer Service - 0.5/5.0 -
Sunglasses stolen out of car while vehicle was there for repair. Called back and was told I would receive a call back never got a call back.