Tri City Collision Center, Inc.

4.9 (1,585reviews)
98%
2212 Eddie Williams Rd,  Johnson City,  TN  37601

Tri-City Collision Center, is a collision repair shop on the cutting edge of repair technology, always pushing forward to accomplish a quality repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,585)

Customers say
Overall Customer Satisfaction
Customers consistently praise Tri City Collision for their outstanding repair quality, with many noting vehicles looked brand new or like the damage never occurred. A standout highlight across reviews is the proactive communication, particularly the regular Tuesday and Thursday update calls, which customers found reassuring and professional. Timeliness was largely well-received, with several vehicles completed ahead of schedule. Customers also appreciated the cleanliness of returned vehicles, including interior detailing. A few customers noted areas for improvement directly in their feedback, including occasional delays beyond initial estimates, incomplete work requiring return visits, and isolated concerns about parts or minor finishing details.
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"... 24 hours after picking up the vehicle, we had to take the vehicle back for additional work to be done" Read more
"The quality of my repair was first class."
"... members were very professional and respectful as well! Overall, it was a great, quick, and satisfying service! I would gladly use them again in the future!" Read more
"Customer service was spectacular"
"Great communicators, combined with great workmanship make for overall wonderful experience"
"Best communication weve had with a repair shop ever. They were responsive communicative, handled all the ..." Read more
"The work done on my vehicle is great - however, the communication and honesty concerning the status of my car was subpar."
"Very quick and provided updates two times a week regarding my car. Very appreciative of the updates and staying in contact!"
"Professional experience, Tuesday & Thursday updates keep me in the loop. The damaged area looks like new."
"... delayed every step. But you were wonderful echos who kept me updated constantly. I could not imagine better communication. Would recommend you highly without qualification." Read more

Likely to Recommend

Repair Quality

Not sure the paint matches, and the headlight is off to the side a bit.

Customer Service

Returned Clean

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Your team at Tri City Collision Center are very nice and very welcoming. The work done was excellent . Thank you very much.

Customer Service

Very easy to work with.

Returned Clean

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Repair Quality

Absolutely wonderful experience from drop off to pickup , tri- city kept me informed of every step , the work was top tier , would recommend again!

Customer Service

Returned Clean

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Returned Clean

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Returned Clean

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Perfect work , promised on time and delivered, even detailed my vehicle. Extremely satisfied.

Customer Service

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Returned Clean

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VERY PROFESSIONAL!!

Repair Quality

Car looks great! We appreciated the regular updates on the phases of repair.

Customer Service

All were very cordial and professional

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Excellent service

Customer Service

Returned Clean

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This is the second repair they’ve done for me. Just like the first time the outcome was great

Repair Quality

They did great job the repair to my truck. I am absolutely satisfied with the results

Customer Service

Josh keep me updated every step of the way

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Repair Quality

Customer Service

Very friendly. TCC reached out to me. They got me in very timely and worked with my schedule. They provided updates and were very knowledgeable regarding the process working with insurance and rental car agency.

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Great communication from Josh along the way!

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Repair Quality

Customer Service

Very good work done in time frame expected. Communication through process is excellent.

Returned Clean

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Repair Quality

Care was given to every detail

Customer Service

They gave regular updates on the progress of the work.

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Repair Quality

Still waiting on a front fender molding

Customer Service

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Repair Quality

It looks amazing, like it never happened

Customer Service

Everyone I interacted with was very friendly and attentive.