Chaparral Buick GMC

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Most certainly. Also, they kept me informed on problems such as delay getting a specific needed part!

Repair Quality - 4.5/5.0 -

Excellent repairs. Better than new!

Customer Service - 5.0/5.0 -

They did an excellent job & most professional.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Did great job would definitely recommend

Repair Quality - 5.0/5.0 -

They did a great job they got the job done when they said it would be done and they are very honest the manager at that shop is a good guy they even cleaned up the inside of my car if I ever have another need for paint body work that is where I’ll go back to also like to give my appreciation to farm bureau for the guick way they handled my claim I’ve been with them a long time they are the best

Customer Service - 5.0/5.0 -

They did a great job they got the job done when they said it would be done and they are very honest the manager at that shop is a good guy they even cleaned up the inside of my car if I ever have another need for paint body work that is where I’ll go back to also like to give my appreciation to farm bureau for the guick way they handled my claim I’ve been with them a long time they are the best

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and amazing detail

Customer Service - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

The body work looked like new.

Customer Service - 0.5/5.0 -

Never returned my wife's calls about her vehicle when it was promised in 6 days and it took 3 weeks. No one ever called to tell us about the delays unless my wife was lucky enough to have someone answer the phone. Her phone showed that she tried 6 times on the 3 week anniversary of taking it in. She found out the delay was due with not getting an okay from State Farm Insurance for payment. A phone call to State Farm cleared up the problem in 3 hours in order to release the car to my wife. The work on the car was done but it had not been cleaned up so my wife had to wait another hour or two for that to be done. We paid the full amount owed only to find out later that State Farm mailed a check to you for what we paid. We still have not cleared that up due to you not answering your phones are calling my wife back in responds to the voice message.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service great repair

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0 -

Yes I would very much

Repair Quality - 5.0/5.0 -

They did a very good job

Customer Service - 4.5/5.0 -

They did good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Even If, I don't like the person I would not send them to you.

Repair Quality - 0.5/5.0 -

I'm at a loss of words to describe my dealership experience. Please read the invoice copy my wife signed. My insurance looked at it today and I'm going forward with professional repairs somewhere else. I will be sure to contact gm. When I dropped my truck off I thought I would pay my deductible and pick it up with professional repairs. Boy was I wrong. By the way I request to talk to the body shop manager boss and was told they were unavailable. I requested a call from them.

Customer Service - 0.5/5.0 -

Worst dealer ever.

Returned Clean

Likely to Recommend - 5.0/5.0 -

They have Definitely earned my business and I will be referring them

Repair Quality - 5.0/5.0 -

They put a lot of effort into getting it finished in time for us to out of town for Christmas. We Really appreciate the effort they put in , and the car done great on our 550 mile trip. We are Very happy with the job they done.

Customer Service - 5.0/5.0 -

Above and beyond, a 10+

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very friendly, and professional. I’m very please with their work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

This was a redo because the clear coat from them fixing previously started coming off so that is why I didn’t give a 10. Mark is super to work with and I appreciate all he has done with the first repair and this redo. He is very good at his job and his customer service is a perfect 10.

Customer Service - 5.0/5.0 -

Mark is excellent at communicating and making sure everything is great with me the customer & I appreciate him answering all my questions and fixing problems.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was excellent and the service was great.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Was lied to repeatedly, My car has issues now that were not there before, but I would rather pay to fix somewhere else than to entrust my car to them again.

Customer Service - 0.5/5.0 -

Constantly ignored. Directly lied to. When I caught them in lies, they would act like "oh well"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

They just don’t care

Repair Quality - 0.5/5.0 -

We had an awful experience! Never have I had so much problems getting my car fixed! They should have told us chaparral was no longer with Farm Bureau! These men treated us awful! I have a Lincoln with 22,000 miles. The adjuster wouldn’t help get the problems solved! I sure don’t think my insurance should go up! They had my car almost a month! Your insurance company should stand up for you in times like this! He told us if we weren’t satisfied then we could go and them fix the rest of it he said between the bumper and fender it should have gaps so I went to the Lincoln dealership and took pictures and he said he wasn’t interested seeing them so I then went to his boss and he said he couldn’t do anything to correct the issue

Customer Service - 0.5/5.0 -

It’s not the same body shop I am sorry that I went to them I should have ask if they were still on farm bureau list