Chaparral Buick GMC
In operation 33 years.
Chaparral Collision Center has been the leading auto body shop in Johnson City, TN, for many years. We are considered the number one collision repair center when it comes to value for money, excellent workmanship and great customer service. Thank you for your business and continued support!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (112)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
i would defiantly recommend
Repair Quality - 5.0/5.0 -
Very Satisfied with the customer service & a job well done,i would recommend
Customer Service - 5.0/5.0 -
Customer Service was Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
It’s all great work but where my light bar hooks up and when I pull a trailor the right side isn’t working but they supposed to look at it tomorrow
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our only complaint is time to finish… which was beyond their control
Customer Service - 5.0/5.0 -
Very responsive to questions
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Had quarter panel painted. Took four days long than initially stated. Picked up vehicle and found that some form of acid was used to clean the aluminum wheels and the acid burned into the finish. 3 more additional days to polish out the damage and still some of the damage is visible. Wheels are 1 year old…
Customer Service - 2.5/5.0 -
Had quarter panel painted. Took four days long than initially stated. Picked up vehicle and found that some form of acid was used to clean the aluminum wheels and the acid burned into the finish. 3 more additional days to polish out the damage and still some of the damage is visible. Wheels are 1 year old…
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle came back looking as good as new, Thanks to Chapperall
Customer Service - 4.5/5.0 -
Once I got on their radar, They kept me posted accordingly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service/repair. Very happy!
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Mirror had to be painted to match color of truck, it had imperfections like bugs that were in the finish, they ordered the wrong vent visors, I had to wait an extra day for the correct ones to come in, I was told initially 1-2 days for repair, turned into 4 days
Customer Service - 3.5/5.0 -
Dakota, the customer service rep was very professional, gave good answers to my questions.
Likely to Recommend - 5.0/5.0 -
I wish I could rate this more than 10.
Repair Quality - 5.0/5.0 -
I have had the most amazing service with Chaparral! Could not recommend these guys more.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I sure will
Repair Quality - 5.0/5.0 -
They did great job .looks great thank u so much.
Customer Service - 5.0/5.0 -
They did great job .services was awesome
Returned Clean
Likely to Recommend - 0.5/5.0 -
i will never recommend anyone to step foot into chaparral for any service or repair
Repair Quality - 0.5/5.0 -
was told i had to pay for something the shop damaged or wasn’t allowed to take the vehicle instead of the shop taking responsibility for repairs on parts the damaged i was forced to pay for them. then had to return vehicle back because radio didn’t work and they refuse to pay for rental other than 24 hours and have yet to give me a timeline on the radio control module. i will never return a vehicle here for any service or repairs. very unprofessional and cocky for no reason. instead of talking to me like a human i was belittled and laughed at like i didn’t know what i was talking about. i am requesting and phone call and a refund on parts the shop damaged before i go to a legal standpoint.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Especially good. Mark was awesome . Great customer service for sure 😊
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went great