Charlie's Chrysler Dodge Jeep RAM
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Customer service is lacking. I've heard from many Charlies employees that "we are short staffed". This is not the customers issue or concern. If you cant staff properly, shut it down. I've been going to this dealership for 20 years now, and sadly noticed the lack of customer service for the past couple of years. I dropped off my vehicle at Charlie’s Dodge on Monday, July 28, 2025, for an insurance repair. I was told the work would take three days, and I should expect the car back by Wednesday, July 30. That timeline was not met. When I called Wednesday for an update, I was given vague responses and rushed off the phone. I called again and was told the paint wasn’t holding and a bumper had to be ordered. The new completion date was moved to Friday. In addition, I had requested a software update through the service center when I dropped the car off. I was told it would take about an hour and could be done once the body shop work was finished. On Friday morning, I spoke with Kelsey in the body shop, who said she would take the vehicle to the service center. However, there were no notes attached to the vehicle explaining the request, despite my having left instructions at drop-off. Later that morning, both Kelsey and Bob from the service center called me asking what needed to be done. This was the third time I had to explain the same request. Bob said he would try to fit the vehicle in but claimed they were busy with scheduled appointments. When I reminded him that I had scheduled this on Monday, he laughed and said I hadn’t. I called again at 12:30 PM today and spoke with Bob. He was again short with me and said, “I spoke with you this morning and said it could take all day.” When I asked for a more specific update, he said, “AGAIN, I’M NOT SURE.” I asked if I should come by in two hours, and he replied, “Better make it 4 PM to be safe,” but offered no guarantee and said he’d call when it’s ready. This experience has been frustrating. I’ve had to chase down updates, repeat myself multiple times, and deal with dismissive responses. I’m using a loaner vehicle and relying on timely communication, which has not been provided. I expect better coordination between departments and more proactive communication. Sincerely, Matthew Krawetzke
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair were done quickly and efficiently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every person I talked to was very patient and knowledgeable. I'm very satisfied with the work done on my little red 🚗 .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Parts delay took 3 times to get wind shield fluid reservoir bottle and trim part
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No I did a fantastic job and very quickly got to love it
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
No comment beyond my satisfaction with the repairs to my Honda. Fully satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was like the accident never happened! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repair was done in a timely manner.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So far Charlie's customer has been superior
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Nice job and very quick
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great! And it looks like it was fixed right! Great job!